Ichiba Japan Reviews 

484
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall shopping journey. Customers frequently praise the fantastic selection of authentic items, very reasonable prices, and careful packaging that ensures everything safely reaches its destination. People are also thrilled with the fast international delivery service, noting that orders often cross the world and arrive much quicker than initially expected. Some reviewers were not happy with occasional shipping delays, mentioning that tracking updates sometimes took longer than anticipated. A few people also mentioned experiencing delivery setbacks, extended waiting times, or isolated concerns regarding product quality upon arrival.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages consistently arrive quickly... See more

Order

People report positive experiences with order, highlighting fast shipping and seamless service. For instance,... See more

Quality

Clients share positive opinions on quality, highlighting fantastic product conditions and authentic items.... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates compared to other stores.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Shadow from the Sonic family for my grand daughters 19th birthday & it came quickly even though it came from Japan. She absolutely loves it as she's got loads of Sonic & other members she did... See more

Rated 5 out of 5 stars

It's that one austrian customer again, and I cannot recommend Ichiba Japan enough! The Delivery costs are decent, shipping is extremly fast, even if you choose the longer delivery time (I ordered... See more

Rated 5 out of 5 stars

I've now purchased a couple times from Ichiba Japan and I feel very confident in saying that this is a great site with good products. If you're looking for limited pokemon things, for something for t... See more

Rated 5 out of 5 stars

I found Ichiba Japan while desperately looking for a pair of socks from a Pokémon Center that I bought in Japan last year, and I lost one of them on another trip. When I saw that they had the exact pa... See more


4.9

Excellent

TrustScore 5 out of 5

484 reviews

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No history of asking for reviews

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4.9

All reviews

(484)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Arrived super quick, well packaged and exactly what I was chasing. Will be definitely keeping an eye out to see if anything else pops up I want

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Reliable Company To Purchase From

My delivery was exactly what I had ordered. I ordered a plushy for my daughter that she had picked out and she was very pleased. I would definitely purchase again from them. Reliable, and the delivery updates were a plus, it even came early.

5 July 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Good range of products. My order arrived quicker than expected and was a good price. Would buy from again.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Great range, kind customer service, fast delivery!

I had the best experience buying from Ichiba Japan. Firstly, I made a mistake with my shipping details and emailed them. I received a response within 10 minutes and the issue was corrected. They were very kind and helpful. Then, within half an hour of ordering, my order was packed and ready to be picked up by the courier! Being in Australia, I expected my package to arrive within a 2-3 week period, but it arrived within 5 business days! My Pokemon plush was packaged with care and exactly as described. I’ll definitely be reordering and have recommended them to friends, too! Thank you, Ichiba Japan!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I would highly recommend Ichiba Japan. I didn't know anything about their online store until I was looking for a specific Pokemon Charizard plush. They were the only ones who had the version I was looking for, at a reasonable price.

I love that their website is so detailed regarding shipping internationally and was pleasantly surprised at how efficient they were with handling my order. I was able to check for updates on where my order was at each point and the plush came neatly packaged.

Overall, if you find what you're looking and not sure whether to try them out - I would say give them a chance! You will not be disappointed!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience, will absolutely buy from again.

I'm in the US, and I bought some Guilty Gear merch. I was kind of skeptical about buying it, and I figured it might be some sort of scam or something.

However, right after I confirmed the order and got the receipt email, my suspicions basically instantly disappeared. Everything was highly professional. I particularly appreciated the links to the Japanese postal site as well as the links to the various national postal sites, along with explanations of what all the statuses meant.

Shipping speed-wise, I chose the 7-day shipping option. The package took around 8 days to actually arrive, but I'm going to blame that on USPS and the fact I'm in a more remote area, so no dings there. Plenty of email updates were provided about the status of the package.

Overall, buying from here was a great experience. Any potential issues or worries I had were addressed completely.

Once the Dizzy plushes come back in stock I will 100% be buying those from this company as well. 5/5 stars, no question.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

fast delivery

what surprised me is that i chose standard shipping so my order was supposed to arrive after about 20 days but it already arrived after one week!! i was so happy to open my stuff so early <3

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 2 Plushies

I bought a pair of plushies from Ichiba Japan and they both arrived much sooner than expected. I heard from this site through reddit initially, and I decided to give them a try. I still have both plushies in my desk as we speak.

18 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Shopping Experience

Product was in perfect condition. Arrived way faster than expected. Great price for a hard-to-find plush. Really happy I ordered from them and I would shop with them again.

30 May 2025
Unprompted review

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