Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you pos... See more
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Review summary
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Been using ICLINIQ for 7 years. Good place to get initial or second opinions at reasonable rates. Only problem, the doctors you choose from the drop down list are rarely available. If you post q... See more
Company replied
They responses quickly
Company replied
My experience was fine. I thought the doctor was very nice and he gave me very very thorough explanations. Not just one or two paragraph answer, but a whole page of possibilities and recommend. It sai... See more
Company replied
Company details
Written by the company
iCliniq is a trusted health decisions platform that helps people to understand and solve their health issues by providing personalized medical insights, AI-powered health assistants, symptom checkers, and a vibrant online community. As a go-to platform for trusted health information, iCliniq excels at addressing complex health concerns while fostering informed decision-making for both patients and physicians. For over 12 years, iCliniq has been top-rated by Parade and Insider, trusted by over 100 million patients and 4,500+ physicians across 80+ specialties in 190+ countries.
Contact info
41 Madison Avenue - 31st Floor, 10010, New York City, United States
- +1 844-432-0202
- icliniq@icliniq.com
- icliniq.com
4.4
Excellent
621 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I enjoyed my doctor replies
I enjoyed my doctor replies. Customer service took a few requests to get my question to the proper doctor but once they did I was satisfied as usual!
9 January 2024
Reply from iCliniq
Thank you for your positive feedback! We're happy to hear that you liked our service and that we could help you. Your support encourages us to keep doing our best for users like you. Thanks again for your kind words!
Quick reply
Quick reply, clear... may be it could be a bit more detailed but overall I'm satisfied with the answer.
13 January 2024
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!
Had I knowed the doctors were in India…
Had I knowed the doctors were in India I never would have signed up. This is a scam since if you want any kind of advice you will be charged every time you contact a doctor and who knows if they are really doctors. They can say anything they want!
I have requested a refund of the amount I paid. Please do not use this website. I am usually very careful about what I sign up for!
14 January 2024
Unprompted review
Reply from iCliniq
Dear User, we understand that you may have experienced some inconvenience, and we sincerely apologize for that. Rest assured, we have taken your concern seriously and immediately escalated it to our moderation team. They are actively working on it. We will be in touch with you shortly via your registered email address to provide a satisfactory solution. Thank you for your patience and understanding.
They are scammers absolutely…
They are scammers absolutely disgraceful to do this to sick people ....paid my money and NEVER RECEIVED A PHONE CALL
10 January 2024
Unprompted review
Reply from iCliniq
We apologize for the inconvenience you have experienced. To assist you effectively, we kindly request your detailed feedback. Please reach out to us at icliniq@icliniq.com, and we will promptly address your concerns. Your satisfaction is our priority, and we are committed to resolving any issue you may have encountered. Thank you for your understanding.
Iam unable to make payment online. When contacted over phone Mr.Gaudham spoke to me in an irresponsible/irritating manner and thus I couldn't finish the payment. No space to add more details.
Worst experience with your irresponsible staff team.
4 January 2024
Reply from iCliniq
We want to extend our sincerest apologies for the negative experience you had. We will definitely check and take necessary action against the person who handled this, and we ensure this situation does not repeat. At iCliniq, we pride ourselves on giving our 100% daily to ensure that our users' needs are met. We thank you for bringing this issue to our attention, and we are always looking for ways to better our service. We would like to fix this. Since we don't have your registered email address, we couldn't map your profile. We request you to report the issue at icliniq@icliniq.com from your registered email Id so that we can get in touch with you and resolve the issue. Don't hesitate to reach out to us. We are always looking to help our users.
I highly appreciate that you give free…
I highly appreciate that you give free consultations that is a deal breaker. Secondly you make sure to collect all the necessary data so that you give the best treatment and advice, very important and giving and finely you follow up and are very polite. I love it. Plus the application yet to try it. Thank you.
9 January 2024
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!
Great experience
The doctor was very thorough and quick to respond. I am very happy with my experience.
9 January 2024
Reply from iCliniq
We are happy you are satisfied with the quality of our service. It means a lot! Thank you for choosing iCliniq. We are so thankful for an outstanding user like you.
my experience
First,I appreciate the help I got. It's just that the answer wasnt that detailed and I'm still not reassured about my situation. I'd like if I get more specific and detailed answers, thank you.
8 January 2024
Reply from iCliniq
Hi, thanks for sharing your feedback. We apologize if your experience did not meet your expectations. Unfortunately, without your registered email ID, we are unable to identify your profile. To address your concerns, we kindly ask you to report the issue to icliniq@icliniq.com from your registered email ID. By doing so, we can promptly escalate your concerns to our moderation team and work towards a resolution. Please feel free to reach out to us, as we are committed to assisting our users and ensuring their satisfaction.
Reply from iCliniq
It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.
Annoying Security Policies for Website
This site, which may actually provide a useful service, seems to constantly send you notifications that you need to set a new password because your current password has 'Expired', but after setting a new password you are not allowed to log in because it will not accept your User ID or some nonsense....
This is ridiculous, as well as indicative of online entities that are run by the more modern generations, who have NO CLUE what they are doing, in that they try to let the computers / BOTs / Automated Systems run everything for them, all while making it a CHORE to contact them for 'Support'!!
8 January 2024
Unprompted review
Reply from iCliniq
Dear User, we deeply regret the inconvenience and frustration you may have encountered while attempting to reset your password. Unfortunately, we could not locate your profile without your registered email address. To address this issue, kindly report the problem by sending an email to icliniq@icliniq.com using your registered email ID. This will enable us to connect with you directly and actively work towards resolving the matter. Please feel free to contact us; we are here to assist you. Your feedback is highly appreciated, and we will carefully consider your concerns to enhance our services in the future.
You get one answer with no follow up…
I got one answer with no follow up for $50. You need follow up to get a complete picture. Also just be advised this is a company in India using Indian doctors not U.S.
1 January 2024
Unprompted review
Reply from iCliniq
Dear User, we're sorry your experience didn't match your expectations. Usually, we offer a free follow-up for every paid query. In your case, we need more details to help you better. Since we don't have your email, please email us at icliniq@icliniq.com from your registered email so we can assist you. It's important to note that we are a global platform with doctors from 196+ countries. When you post a query without choosing a specific doctor, any available doctor from any country may respond. If you prefer a response from a particular doctor in a specific country, please choose that doctor when posting your query or consultation directly.
I am happy about the response and…
I am happy about the response and diagnosis thankfull to whole team
20 December 2023
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!
It’s was really good
20 December 2023
Reply from iCliniq
It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thank you for choosing iCliniq.
Nice and value giving
16 December 2023
Reply from iCliniq
We are happy you are satisfied with the quality of our service. It means a lot! Thank you for choosing iCliniq. We are so thankful for an outstanding user like you.
Reply from iCliniq
Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :) We’d love to continue providing great service to awesome users like you. Thanks again!
Copy paste from wikipedia with zero…
Copy paste from wikipedia with zero information regarding my query. Generic information I was already aware about
2 December 2023
Unprompted review
Reply from iCliniq
We're sorry to hear that your experience didn't meet your expectations. To better understand and address your issue, we need more details. Unfortunately, we couldn't locate your profile without your registered email address. Please report the problem by emailing us at icliniq@icliniq.com from your registered email ID. This way, we can get in touch with you and work towards resolving the issue. Don't hesitate to reach out. We're here to assist you.
It was precise,concise
It was precise,concise, relatable and had an emotional attachment not to be scared that all will be fine .
19 November 2023
Reply from iCliniq
Thank you for sharing your positive feedback with us! We truly appreciate hearing from our valued users about their experiences. It's incredibly rewarding to know that we've met your expectations, and we're committed to consistently delivering excellent service to amazing users like yourself. Your support means a lot to us, and we look forward to continuing to exceed your expectations. Thanks again!
I just asked a medication online and…
I just asked a medication online and they just replied in 12 mins ... That's great 👍 ... And the medication worked smoothly .... I loved their service ❤️
8 November 2023
Reply from iCliniq
Thank you for your feedback. We're glad to hear that you found our service helpful and that we were able to provide it to you. Your support and feedback motivate us to strive for excellence and consistently deliver outstanding service to our wonderful users, just like you. Thank you once again for your kind words!
Good doctors and prompt service
Good doctors and prompt service. A little more clarity on proscription format and download and query or consultation helps. On the whole very useful and satisfying service with due concern.
9 November 2023
Reply from iCliniq
Wow! It sounds like you had a good time with us. Thank you for your kind words. We appreciate you sharing your experience with us. We're lucky to have users like you. We’d love to continue providing great service to awesome users like you. Thanks again!
Top notch
Answered my question promptly and succinctly. There was no beating about the bush. More elaboration would have been nice, too, but it would have been hard from the pictures I sent to do so. So, still highly commendable. And all at a good price.
3 November 2023
Reply from iCliniq
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for users like you. We’d love to continue providing great service to awesome users like you. Thanks again!
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