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icon (formerly BeanBagBazaar) Reviews 

14,509
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their comfort, durability, and appealing design. Many people appreciate the excellent material quality, often finding the items to be exactly as described and robust for long-term use. The ordering process is frequently highlighted as easy, with fast and often next-day delivery services impressing many consumers. However, some customers also noted that the bean bags sometimes arrived not fully filled, requiring them to add polystyrene balls themselves. A few other people also felt that the packaging was occasionally damaged or insufficient, and some experienced issues with courier delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as robust, well-made, and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast, free,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as comfortable,... See more

Order

Clients share positive opinions on order, frequently highlighting the ease and straightforwardness of the... See more

Service

Reviewers consistently express satisfaction with the service, often highlighting its excellence and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality of the children's bean bag and foot stool was brilliant and was really reasonable in price. Sometimes bean bags are half empty and sag, but not the case with this....its full of filling, makin... See more

Company replied

Rated 5 out of 5 stars

Great Products. Fast Free Delivery. Very happy with our Dalton Corduroy XL Recliner Bean Bag and Amara Corduroy Square Footstool..... So comfortable and good quality.

Company replied

Rated 5 out of 5 stars

Fast delivery, material quality is great, and size is ideal for adult. Only minor point is I feel the beanbag could be a little bit fuller. But that’s just me. Otherwise exactly as described Up... See more

Company replied

Rated 5 out of 5 stars

From start to delivery it was easy, The item arrived on time, I noticed that you have to put the separate bag of polystyrene ball in to make the chair really firm it wasn't difficult but it was a bal... See more

Company replied



Company details

  1. #82 of 396 best companies in Home Furniture Shop
  2. #41 of 228 best companies in Bedroom furniture shop
  3. #16 of 54 best companies in Furniture Accessories
  4. #17 of 76 best companies in Furniture Manufacturer
  5. #15 of 122 best companies in Garden Furniture Shop

Written by the company

Comfort isn’t just the squish of a bean bag. It’s the way a cushion makes you smile when you walk into a room. It’s a perfectly arranged shelf. Or your favourite mug. Comfort isn’t just something that’s tactile, it’s emotional too. A thoughtfully chosen piece reflects you your taste, your memories, your everyday rituals. And that’s what we design for comfort you can feel, and comfort that makes you feel like you’re home.

We're a B Corp™

Written by the company

Plenty of businesses say they’re doing things the right way. We asked someone independent to come in and take a proper look at how we run ours.
We believe in making things properly, treating people well, and not cutting corners just because we can. Becoming a certified B Corp is an important milestone for us. It’s independent recognition that we’re building the business the right way, with accountability for how we design products, run our supply chain, and treat the people around us. For us, it isn’t the finish line. It’s a commitment to keep raising the bar.

FREE next day delivery ⚡

for all UK mainland customers

Get free next day delivery on your order if you're shopping from a UK mainland postcode. Exclusions apply. See website FAQs for more details.

Contact info

Beanbags, but better 🫧

Structured designs, premium fabrics, maximum comfort.

4.8

Excellent

TrustScore 5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(14,509)

1,178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Jennifer,

Thank you so much for your review ☺️

We're so pleased our Comfy Team could help resolve everything for you.

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

The product is one of quality and looks…

The product is one of quality and looks even better in reality than the advertised photo suggested
It was delivered promptly and efficiently

2 July 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Karen,

Thank you so much for your review!

We love seeing how our bean bags look in your space - don’t forget to tag us on socials, @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 4 out of 5 stars

Bean Bag should be fully filled on delivery

Nice item - am pleased, but disappointed we had to fill part of it ourselves. The Box it arrived in was massive and would have housed the Bean Bag if it was completely filled!

26 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey JH,

Thanks so much for your review – your feedback helps us keep improving.

We will pass your feedback onto our team, to help improve our product assembly process in future.

Have a great day,
The icon Comfy Team

Rated 5 out of 5 stars

Excellent all round from order to…

Excellent all round from order to customer service on the phone to delivery can’t recommend them more

30 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks so much for your glowing review - it really made our day ❤️

We're so pleased our Comfy Team could help resolve everything for you.

Hope to welcome you back soon,
The icon Comfy Team

Rated 5 out of 5 stars

Perfect bean bag!

28 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Good quality bean bag!

The bean bag i ordered arrived the next day, in perfect condition and was better quality than I expected. The material is so easy to wipe or brush off, weve been using it outside in the garden. Thank you!

15 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Paul,

Thank you so much for the kind feedback! We’re so happy to hear your bean bag has found its happy place.

We’d love to see how you've styled it over on Instagram - @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Great products

Great products, good price and good delivery service. I will repeat for sure

15 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

We’re so glad to hear your order has brought comfort into your space.
Thank you for your kind feedback – it truly means a lot ☺️

All the best,
The icon Comfy Team

Rated 4 out of 5 stars

Great bean bags - frustrating filling

We ordered two of the indoor/outdoor beanbags and so far they seem great. They haven't yet made it outdoors but they look like they will hold up well. It is handy having a couple of extra 'chairs' around the house that are so easy to move. It would be 5 stars, however, they arrive partially filled and we made a right mess of filling them up. Others may have better luck but we are still finding the balls (it has now turned into a game). However, I wouldn't let it put me off ordering another but I do still wish they came completely pre-filled.

25 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Alanna,

Thank you for taking the time to leave us a review – we really appreciate your feedback.

If there’s anything we can do to make your experience even better, feel free to reach out at sales@beanbagbazaar.co.uk.

Wishing you a lovely day,
The icon Comfy Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, lovely product

25 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your order arrived super quickly and you're already enjoying your new bean bag 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 4 out of 5 stars

Lovely product

The product is nice. DPD were the delivery courier on this and they were terrible. Didn't show up, claimed they had attempted a drop off when they hadn't. Took a few days of chasing them. I eventually contacted ICON who sorted everything out and got my delivery to me quickly. Product and customer service from ICON was great, DPD is the reason for the 4 stars and not 5.

25 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Johanna,

Thank you for taking the time to leave us a review – we really appreciate your feedback.

If there’s anything else we can do to make your experience even better, feel free to reach out at sales@beanbagbazaar.co.uk.

Wishing you a lovely day,
The icon Comfy Team

Rated 4 out of 5 stars

Very easy to order and excellent…

Very easy to order and excellent service with the goods being despatched next day. Took off one star as the courier initially said they tried to deliver but were unable to. However, the delivery address was my work address, which is open 24/7. The second attempt was successful though, which is fine.

24 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,
Thanks for your honest review. We’re pleased your bean bag was delivered at the end, and we’ll take your feedback on board to help us do even better next time.

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Great value for money and quality also…

Great value for money and quality also great customer service

11 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks so much for your glowing review - it really made our day ❤️

We're so pleased our Comfy Team could help resolve everything for you.

Hope to welcome you back soon,
The icon Comfy Team

Rated 4 out of 5 stars

Good delivery

Good delivery. Good product

10 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks so much for your review – your feedback helps us keep improving our service and our products.
If there’s anything we can do to make this a 5 star review, please let us know at sales@beanbagbazaar.co.uk.

Have a great day,
The icon Comfy Team

Rated 5 out of 5 stars

Easy process from start to finish

Easy process from start to finish and delivered quickly. Products exactly as expected and very good quality

22 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thanks a million for the review! We’re over the moon to hear your bean bag has found its happy place ❤️

Don’t forget to tag us in your comfy setup – we’d love to see it over on @iconHomeHQ!

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, material quality is great, and size is ideal for adult.
Only minor point is I feel the beanbag could be a little bit fuller. But that’s just me.
Otherwise exactly as described
Update 30/6/2026.
Customer service at Icon has been amazing, replied to my review immediately and have sorted the problem. Communication has been fast, helpful, great company. I would suggest if unsure of anything if the smallest detail contact them. Staff have been great

21 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Kaz,

Thank you for taking the time to leave us a review – we really appreciate your feedback.

We're so sorry to hear your bean bag isn't as squishy as expected. Please reach out to us at sales@beanbagbazaar.co.uk and we'll look into this for you as soon as possible!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Fast delivery, great product

This is the second order we have placed with them this month. After our initial beanbags proved so good, we order one for another room. Comfortable with good structure, and delivered within a day of order. I know where to come if we need more

21 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey Jen,

Thank you so much for your review!

We love seeing how our bean bags look in your space - don’t forget to tag us on socials, @iconHomeHQ 🫧

All the best,
The icon Comfy Team

Rated 5 out of 5 stars

Cushion

Cushion
Beautiful just as described. 2 ifor the price of 4 excellent value
Recommend

21 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Easy to do business with

Easy to do business with. We did not keep the product as it did not suit us although the quality was fine and the return and refund process was seamless.

21 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your review ☺️

We're so pleased our Comfy Team could help resolve everything for you.

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

Beautiful Beanbags

They look great,they are for my 2 little grandchildren’s Birthday next month.
very good quality
Thank you

21 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for your kind words!

We're thrilled to hear your grandchilden are enjoying their bean bag - it’s one of our favourites too 🥰

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

Rated 5 out of 5 stars

The bean bag is very comfortable to sit…

The bean bag is very comfortable to sit on and looks great. Thank you !

21 June 2026
icon (formerly BeanBagBazaar) logo

Reply from icon (formerly BeanBagBazaar)

Hey,

Thank you so much for leaving a review!

We're thrilled to hear your order arrived super quickly ☺️ and the bean bag is comfy, too.

Hope to welcome you back again soon!

Warm wishes,
The icon Comfy Team

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