The parking attendant was excellent. He provided me with the website information to take advantage of the online pricing which I had failed to do ahead of time. Please let him know how grateful I am r... See more
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I made a reservation and got an amazing rate. My car was taken immediately and there was no wait at pick up. The attendants were courteous and friendly. I park here often and I am always satisfied.
I recently reserved 2 spots at the 50 10th ave garage. The garage could only accommodate 1 of my vehicles. The attendant was apologetic but could only suggest I use a different garage. Which would be... See more
Company replied
Pro: I purchased a reservation in advance at Icon's web site. Check-in at the garage was easy, I showed them my receipt and gave them the phone number. I parked overnight. The car was already park... See more
Company details
Written by the company
Just about anywhere you go in Manhattan, you’re not far from a safe and convenient Icon parking facility. Icon, combined with Quik Park, is the largest parking operator in Manhattan with over 200 special locations and more than 50 years of experience. “We Park New York”, a New York company serving the premier needs of one of the best cities in the world. Our parking facilities are in virtually all of Manhattan's most high profile, prestigious neighborhoods, and business districts. We are on the forefront of providing unsurpassed value to city residents, commuters and visitors to the city's numerous restaurants, Broadway theaters, concert halls, event destinations, and shopping.
Contact info
New York , United States
- customerservice@iconparking.com
- iconparkingsystems.com
You should know
4.3
Excellent
35k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
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They’re scammers
They’re scammers. They double charged me. I paid for a reservation. They took down the number, never text me, then when I came back charged me the drive up rate, never even put in my reservation number, though they had it. I’ve already written to them, they have yet to respond back.
29 January 2026
Reply from Icon Parking
Thank you for reaching out and sharing your experience with us. We’re sorry to hear about the frustration this situation has caused.
We take concerns like this seriously, and someone from our team will be reaching out to you shortly to review the details of your reservation and charges. They will work with you directly to address the issue and provide assistance.
We appreciate your patience and the opportunity to look into this matter further.
I was amazed and impressed by the…
I was amazed and impressed by the technology!! No attendant to move the vehicle and never a chance to have vehicle damaged. But since it is fully automated, if they lost power I wonder who the car would be retrieved.
1 February 2026
Ease of check-in and checkout… seamless…
Ease of check-in and checkout… seamless transactions… attendants were prompt and courteous… good experience
1 February 2026
Excellent
Always a good experience at Icon 16th st. The Saturday crew is always very pleasant.
31 January 2026
This is the MOST efficiently run lot EVER!
This is the MOST efficiently run Icon Parking lot I've ever been to! These guys do not get paid enough! Smooth in and out and wait time was manageable. Give these guys a RAISE!
31 January 2026
Easy and courteous
From the ease of on-line booking to the cordial and courteous service upon departure from the garage, it does not get any better.
2 February 2026
Attendant didn't scan app code showing prepaid.
I booked through the icon app the day before. When I arrived I showed the scan code on my app for the parking I paid. The attendant proceeded to take my information while I kept asking him to scan the code. There was a strong communication gap between us due to language. He didn't scan the code but sent me a text. When I arrived to pick up the car I was told I had to pay and I said no I paid through the app. I argued and showed them the app again indicating that I had already paid. I did not pay again.
1 February 2026
Always there to provide customer service
25 January 2026
Simple app booking for a…
Simple app booking for a budget‑friendly, well‑located spot. Prepayment and reservations were straightforward, and the attendants handled my vehicle with care throughout. Great experience.
31 December 2025
Unprompted review
So much better than SP+
1 February 2026
On a very cold day the attendant made…
On a very cold day the attendant made it comfortable for this physically challenged customer while retrieving my car.
1 February 2026
I prepaid for arriving early 10:00 for…
I prepaid for arriving early 10:00 for a discount,I put in 9:30 AM and I arrived 8:25 and the management said I have to wait to 9:30 AM and I had to wait in the car outside on the street for more than a hour.Near Javits ast 43St ande 11th
Arriving ber 10:00 was never a punishment ,arriving 10:01 you loose the early pricing .
1 February 2026
Reply from Icon Parking
Sharon, Thank you for taking the time to share your experience. We understand how frustrating this situation must have been, especially given the wait involved.
Per the reservation details, the discounted rate applies only within the exact time window selected at the time of booking. If a vehicle arrives before or after the reserved start time, additional charges may apply for parking outside of the reservation period. Unfortunately, locations are unable to accommodate vehicles prior to the reservation start time when the discounted rate is in effect.
In your case, the reservation was booked with a start time of 9:30 AM, and arrival at 8:25 AM fell outside of the reserved window, which is why the location advised waiting until the reservation time began.
We truly appreciate your feedback, as it helps us identify areas where we can improve clarity around reservation terms. If you’d like us to review your reservation further, please let us know.
Got to parking lot a little late
Got to parking lot a little late, the assistant was very professional and took care of me upon ny arrival. No issues excellent price 4 hrs for $33. Unbeatable price and location.
1 February 2026
Car Held hostage unless we paid TWICE!
We prepaid for parking, but had to pay again to get our car out of the lot. Charged double, even showed the barcoded receipt from icon, nope. No hablas. We had went back and forth for 20minutes with an interpreter on the phone but finally decided to pay the fee again so we could make our cruise. I travel continuously, globally and have never had this situation happen before. Icon is 100% a scam! Steer clear of that company.
25 January 2026
Reply from Icon Parking
Thank you for bringing this matter to our attention. We’re very sorry to hear about your experience and understand how stressful this situation must have been, especially with time-sensitive travel plans.
We would like the opportunity to review what occurred and look into the charges you described. Please reach out to our Customer Service team directly at customerservice@iconparking.com, and a representative will be happy to assist you further.
We appreciate you taking the time to share your feedback and hope we can help resolve this matter for you.
Friendly and courteous staff
Friendly and courteous staff, ease
of making the reservation, locating the garage and making the payment.
28 January 2026
Parking has never been easier in NyC
Parking has never been easier in NyC. Using the App to set up parking ahead of time and a quick and easy drop off and pick up makes icon the perfect parking solution!
31 January 2026
I used the online booking and saved a…
I used the online booking and saved a lot of money. The parking location was ideal and I had no issues with the service. My car was waiting nearby when we arrived for pick up so it the wait was minimal. I’d recommend this garage to others
25 January 2026
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