Hello,I am writing to formally request the immediate cancellation of any active subscription tied to my account/card.I was charged €39.90 without my explicit consent. I only intended to pay for a one-... See more
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Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
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I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
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Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
SCAM DO NOT USE
1 March 2026
Unprompted review
Reply from Id Photo
Hello Sam,
Thank you for your feedback. We’re very sorry to hear that you feel this way and completely understand your concern.
We would like to clarify that our service is not a scam. Users benefit from a trial period to test our services before any subscription begins, and any ongoing subscription is only activated if explicitly confirmed. It seems there may have been a misunderstanding, and we sincerely apologise for any confusion caused.
Our support team is ready to assist you and resolve any issue promptly. Please contact us directly so we can review your account and ensure your concerns are addressed:
📧 contact@id-photo.pro
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
We are confident that once this is clarified and resolved, your experience can be improved. We would greatly appreciate it if you reconsidered your review after resolution.
Kind regards,
The ID-Photo Team
Unclear subscription
Very unclear was signging up for subscription service, the order I paid for was for one off photo and then have been charged a monthly subscription. Have cancelled and will not recommend or use again
7 April 2026
Unprompted review
Reply from Id Photo
Dear Alison,
Thank you for your feedback. We’re sorry to hear that the subscription aspect of our service was not clear to you and understand how this can be frustrating.
Our platform offers a trial at a low cost, allowing users to test the service for a one-off photo before continuing with a subscription. The subscription terms are presented during the checkout process, but we recognise that they may not always be perceived as clearly as intended, and we truly regret any confusion caused.
We’re glad to hear that you were able to cancel your subscription, and we would still really appreciate the opportunity to review your case and ensure everything has been handled correctly. If needed, our team can also look into your charges and provide further assistance.
Please feel free to contact us at 📧 contact@id-photo.pro
or by phone at 📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.), so we can support you and work towards a positive resolution.
We hope to regain your trust and improve your overall experience with us.
Kind regards,
The ID-Photo Team
I paid a subscription fee of almost…
I paid a subscription fee of almost 40£. Not made clear when I placed thr order. Will not be using the service again
7 April 2026
Unprompted review
Reply from Id Photo
Dear Gee,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Our service includes a trial offer at £2.90, allowing customers to test the platform before continuing with a subscription. Information regarding the subscription and its terms is presented during the ordering process, but we understand that it may not always feel sufficiently clear, and we truly regret any confusion this may have caused.
We would really appreciate the opportunity to review your case and make things right for you. Please feel free to contact us at 📧 contact@id-photo.pro
or by phone at 📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.), so we can assist you and find a suitable solution.
We hope to restore your confidence and turn your experience into a more positive one.
Kind regards,
The ID-Photo Team
Terrible charge a monthly subscription…
Terrible charge a monthly subscription which is not transparent of £39.90, I paid £2.90 for one photo to be edited and then a second payment came out two days later
6 April 2026
Unprompted review
Reply from Id Photo
Dear Louise,
Thank you for your feedback. We’re very sorry to hear about your experience and understand how unexpected charges can be frustrating.
Our service includes a trial offer at £2.90, allowing customers to test the platform before any further commitment. During the order process, information about the subscription and its terms is displayed, but we recognise that this may not always be as clear as it should be. Please be assured that transparency is very important to us, and your feedback helps us improve.
We would really like to look into your situation and make this right for you. Please don’t hesitate to contact us at 📧 contact@id-photo.pro
or by phone at 📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.), so we can review your account and offer a suitable solution.
We hope to resolve this quickly and restore your confidence in our service.
Kind regards,
The ID-Photo Team
Thieves
Thieves. They claim to make your photos suitable for passports/IDs “for only £2”, then they set up a £40 monthly direct debit without asking. Luckily my bank told me they tried to take the money so I could report the fraud. Take a look at all of their “5 star” ratings and see if you notice a common thread among the reviewers.
6 April 2026
Unprompted review
Reply from Id Photo
Hello Louis,
Thank you for your honest feedback. I am truly sorry to hear that you felt deceived, and I completely understand why you would be upset.
First, let me be very clear: any recurring payment is always disclosed during the order process, and you have the option to decline it. However, we hear your concern, and we take it very seriously.
If you were charged £40 without your explicit consent, this is not how our system is supposed to work. Please contact us immediately so we can:
Refund any unauthorised charges in full
Cancel any future payments straight away
Investigate what happened with your order
You did exactly the right thing by contacting your bank. Now let us fix our side.
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We are committed to resolving this for you. After we have sorted everything out, we would greatly appreciate it if you could reconsider your review based on our response and actions.
Sincerely,
The ID-Photo.pro Team
Watch for sneaky auto monthly payment
Photo I took and tried to upload the passport system said was not high res enough. And I see there is an auto subscription if you don't cancel membership within 24 hours. Not impressed and don't have a photo I can use.
6 April 2026
Unprompted review
Reply from Id Photo
Hello Pam,
Thank you for sharing your experience, and I'm sorry to hear the photo didn't meet the required resolution for the passport system.
You raise an important point about the subscription. Please allow me to clarify: during your free trial period, you can test all features without any commitment. The auto-renewal is clearly mentioned before confirming your order, and you can cancel at any time within your account settings or by contacting us – even within the first 24 hours.
That said, I completely understand your frustration. We want to help.
Please contact us directly so we can:
Cancel any future payments immediately
Refund your last transaction if you were charged by mistake
Help you understand the resolution requirements for your passport photo
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
We are committed to resolving this for you. After we sort everything out, we would truly appreciate it if you could update your review.
Best regards,
The ID-Photo.pro Team
The service was fast
The service was fast, convenient, and saved me a lot of time compared to going to a physical photo booth. I highly recommend it to anyone who needs passport or ID photos quickly and hassle‑free.
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
It’s ver good and easier and cheaper
It’s ver good and easier and cheaper
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
all good very nice very easy
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Best app to make photo passport size
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Easy to use and great app
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Good Side for Work
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
LIKED THE PROCESS
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Its a fantastic app
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
awesome good
6 April 2026
Unprompted review
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
Reply from Id Photo
Hello,
Thank you so much for your kind words!
We’re delighted to hear you had a nice experience — that’s exactly what we aim for. Your satisfaction is our top priority.
If you ever need assistance or a new photo, don’t hesitate to reach out at contact@id-photo.pro or by phone at +44 20 3318 9307, Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day!
The ID Photo Team
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