ID5 Certified Ltd Reviews 706

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the service as easy, quick, and professional, appreciating the efficiency and straightforwardness of the process. Many people found the user experience to be smooth and simple, with the service effectively meeting their needs for ID verification. The staff are often described as friendly, helpful, and professional, making the interactions pleasant and reassuring for customers. However, some people were dissatisfied with the company's communication and response times, reporting issues with unanswered emails and calls. A few reviewers also mentioned negative experiences with certain staff members, describing them as rude or unprofessional, and noted problems with delayed document delivery or lack of follow-up on service obligations.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praised George for being friendly, professional,... See more

Service

People report positive experiences with the service, highlighting its efficiency and professionalism. Many... See more

User experience

Consumers generally report a positive user experience, highlighting the ease and efficiency of the process.... See more

Customer communications

Customers consistently express dissatisfaction with contact. Many reviewers report difficulties reaching the... See more

Response time

Users describe ambiguous interactions with response times. While some customers, for example, experienced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased :) I wasn't sure what to expect when I found ID5 after a quick web search. The website looked very professional, but over the years I've learned to be quite skeptical of online reviews... See more

Rated 5 out of 5 stars

Booked an appointment for this morning - no problem booking and an easy appointment app to use. George was punctual and the actual appointment took just 12 minutes and the draft documents were emailed... See more

Rated 5 out of 5 stars

Excellent Company. Was a little apprehensive about the process but George put me at ease. Interview only took approximately 15 mins. George was very patient when a document he required site of was tri... See more

Rated 5 out of 5 stars

Used this firm a second time recently and had the same prompt, friendly and efficient service from George, having previously a similar experience with Gareth Does the job you want at a good price and... See more

Company replied


Company details

  1. Legal Services
  2. Consultant

Written by the company

The UK's leading provider of online Land Registry compliant ID verification.


Contact info

3.9

Great

TrustScore 4 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Professional, Easy and Smooth Online ID Verification

The company provided all the necessary information and links required for the online identification process, the outlined instructions were simple to follow and completed within the timeframe set out. The Solicitor (George) responsible with completing my application was friendly, professional and extremely helpful making the process really easy. Highly recommended.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

so easy to use

so easy to use, took the stress out of getting the ID1 form signed. Also cheaper than competitors. Really nice chap too

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

Friendly, helpful and extremely efficient. ID1 form completed in around 10 minutes. Thanks George for a great service.

30 January 2026
Unprompted review
Rated 1 out of 5 stars

If Temu did solicitors!!

If Temu did solicitors!!! Absolutely terrible.
Use the proper service provided by H&H its £10 dearer, but so much more professional and organised.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Simple and trustworthy service

The process of getting ID docs verified could have been a pain in the neck but with this company it was so easy to get an online appointment and George was really friendly and helpful. Got our documents the next day :)

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Easy to get an appointment. Very quick and efficient. George was incredibly friendly and made the process easy and enjoyable.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

WARNING - AVOID AT ALL COSTS

Initially Gareth seemed a pleasant chap on the zoom call who never got back to me despite numerous phone calls and answer phone messages to no avail who has all of my sensitive documents including my passport which has delayed the completion of my house which I find disgusting as well as disturbing. If there is any identity fraud using my documents I sent him i will be pointing the police in Gareths direction. He will tell you he holds no documentation who had them in front of him who could easily do a screenshot of said documents regardless of any 3rd party software he will blame that he claims he has no access too in a previous excuse if a reply below which is for the birds. You get what you pay for and my advice is steer well clear of this charlatan and spend an extra £10 for a service you can depend on without unnecessary frustration and worry. You have been warned.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

ID verification for Land Registry

The whole process of ID verification was very straightforward and clear. Comprehensive instructions were provided prior to the appointment, the appointment took place by Zoom call. George was very professional and helpful. All in all, a painless procedure!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

All The Way From Thailand.

When I eventually made contact with the right person, he was extremely helpful in explaining a complicated process. As well as being polite and friendly, he had a professional approach.

17 December 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience do NOT use

Awful experience do NOT use! answered the call and he was late then extremely rude rushing me for time when I had already uploaded all my documents then starting stating I would be paying more money went from £30 to £99. Stated my forms were not correct and wanted more bank statements from me I ended up having to call 101 due to this feeling like a scam I have now had to freeze my bank account and be mindful of my credit file due to all the information I gave out. I have tried contacting them several times and no response I have emailed but no response. This man was extremely rude and unprofessional. I am yet to find out if this is a scam as ended up leaving the call due to how rude he was being yet all my information for the last 5 years had been sent over.

6 January 2026
Unprompted review
ID5 Certified Ltd logo

Reply from ID5 Certified Ltd

Hi Michelle Wexler, we were sorry to read your comments.

Unfortunately though we are required to comply with strict rules imposed by HM Land Registry dictating that we need 2 documentary connections to the property you are seeking to transfer, if you don't live there, from an Approved List of options, which I sent you on our call.

This ia an anti fraud measure imposed on all ID verifiers by HMLR which all our customers need to comply with as we explained this to you. Absent of these documents, the rules require us to obtain insurance which costs £30. You advised you didn't want to proceed.

Your ID documents are held in an encyrpted database by Credas and not by our company so you should direct concerns regarding that to them. although they are very widely used in the UK (inluciding by HM Government) and my understanding is that the data is stored securely.

I would like to make clear that no charge was raised to you, on the basis that your ID weren't able comply with the ID requirements set down by HM Land Regaurty for the cheaper service, and you didn't want to proceed with the insurance we are mandated to obtain in any other situation.

I hope you are able to resolve the ID check elsewhere.

All the best.

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