ID5 Certified Ltd Reviews 706

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, reviewers had a great experience with this company. Customers frequently highlight the service as easy, quick, and professional, appreciating the efficiency and straightforwardness of the process. Many people found the user experience to be smooth and simple, with the service effectively meeting their needs for ID verification. The staff are often described as friendly, helpful, and professional, making the interactions pleasant and reassuring for customers. However, some people were dissatisfied with the company's communication and response times, reporting issues with unanswered emails and calls. A few reviewers also mentioned negative experiences with certain staff members, describing them as rude or unprofessional, and noted problems with delayed document delivery or lack of follow-up on service obligations.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praised George for being friendly, professional,... See more

Service

People report positive experiences with the service, highlighting its efficiency and professionalism. Many... See more

User experience

Consumers generally report a positive user experience, highlighting the ease and efficiency of the process.... See more

Customer communications

Customers consistently express dissatisfaction with contact. Many reviewers report difficulties reaching the... See more

Response time

Users describe ambiguous interactions with response times. While some customers, for example, experienced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really pleased :) I wasn't sure what to expect when I found ID5 after a quick web search. The website looked very professional, but over the years I've learned to be quite skeptical of online reviews... See more

Rated 5 out of 5 stars

Booked an appointment for this morning - no problem booking and an easy appointment app to use. George was punctual and the actual appointment took just 12 minutes and the draft documents were emailed... See more

Rated 5 out of 5 stars

Excellent Company. Was a little apprehensive about the process but George put me at ease. Interview only took approximately 15 mins. George was very patient when a document he required site of was tri... See more

Rated 5 out of 5 stars

Used this firm a second time recently and had the same prompt, friendly and efficient service from George, having previously a similar experience with Gareth Does the job you want at a good price and... See more

Company replied


Company details

  1. Legal Services
  2. Consultant

Written by the company

The UK's leading provider of online Land Registry compliant ID verification.


Contact info

3.9

Great

TrustScore 4 out of 5

706 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Found ID5 Certified on Google after…

Looking for a solicitor to verify my ID using an ID1 form. Found ID5 Certified on Google after being quoted £150 plus vat, from local solicitors. It really is that easy. Gareth makes it so straight forward. Simply fill out a few forms, provide ID etc and Gareth does the rest. I paid extra for Royal Mail 24 hour tracked. Came next day.
Very happy with the overall service, speed and price and would recommend ID5 Certified to anyone.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and as described. Paid and was posted and received in within a few working days.

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Paid and got no documentation or reason for not completing the works.

Documentation requested in the call was different to that advised on the website and email confirmation.
When I tried to discuss this on the call, he just said 'it is what it is' and ended the call.
They also advertise on their website you don't pay until you receive your documents, this was not the case, bill was sent after the call.
I uploaded requested info the next day, I never received my documents or communication as to why they were not completing the works.
No response to correspondence asking for an update/why I had not received the documents.
Paid £69.99 for nothing.
Obviously with this company its either 5 stars or shocking service, so its a gamble to use them.

30 January 2025
Unprompted review
Rated 5 out of 5 stars

The process is so easy and straight…

The process is so easy and straight forward.
You make the appointment on line at a time in the day or evening to suit you
You do not pay until you are happy with your forms.
You have your paperwork back withing the week
Friendly and efficient service from start to finish

10 February 2025
Unprompted review
Rated 1 out of 5 stars

False Advertisement

I will never contact this comapany again in future. They advertised as £59 and end up charging nearly £200. When asked for clarification Guy called Gareth put the phone down and said this what it is. its a scam service to advertise and get you on board and then charge you whatever they want.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Quick, easy & friendly

Got an appointment same day, super helpful, super friendly. Would 100% recommend and will be using them for anything like this in the future!

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service would recommend…

Excellent service would recommend prompt professional and courteous. Received what i requested following day. Solicitor was excellent and easy service and price for service. A***

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Considerate professionalism…

Thank you George for helping me to fulfill the requirements of the ID1 and ID5. Your informed, relaxed professional manner made the whole process simple, direct and comfortable.

17 January 2025
Unprompted review
Rated 5 out of 5 stars

Fast and Efficient Service

Spoke to a gentleman called George who was knowledgeable, friendly and efficient. The signed ID1 and ID5 forms were posted the same day and were received via tracked 24 hour post. Excellent service and a bargain price. Thoroughly recommended.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Super fast, very efficient and friendly service. Thank you George for services in resolving my matter outside of the UK. Greatly appreciated!

12 December 2024
Unprompted review
Rated 1 out of 5 stars

Time wasters

Really weird call that felt like a scam throughout, except I haven't paid for anything yet so can't be. Waited 10 mins on hold for someone who didn't look at the screen once in blurred background generic busy call centre. Told me he wouldn't be able to help if I didn't have a mortgage document, despite me telling him I didn't have a mortgage but did have documents from the list provided before call, but he didn't even bother asking to see them. Asked me for personal info about where I worked, specifically which building, company etc (all whilst still looking away from screen) before telling me he couldn't help me as there were some things not adding up (for a property I lived in 11yrs and standard transfer to ex-partner). I asked what and he wouldn't say other than TR1 wasn't submitted to Land Registry by a solicitor, which isn't true as it was (by extremely well paid reputable ones), and they're the ones that asked for ID1. He simply assumed it wasn't as I told him that I had submitted the TR1 at the start of the call without clarifying via a solicitor. Told me to contact another online service before hanging up. Absolute waste of time. Having said that, I might get a job there if I don't have to do any work.

Edit - Response to their response. Had my appointment at 11:00 this morning, your guy rocked up at 11:10 not under the name Gary. I'll fill the extra info in requested but he didn't even ask me for any information other than my job and why I was selling a house I didn't live in. Had my government job 12yrs, house 11yrs, transferring due to court ordered financial settlement and had any paperwork needed off your list, how suspicious.

7 January 2025
Unprompted review
ID5 Certified Ltd logo

Reply from ID5 Certified Ltd

Hello, I'm afraid we don't have any record of a recent call with anyone called "Gary", presumably you booked using another name?

As part of the process we are required to undertake layered checks so as to verify the validity of the information given to us. Where information provided appears to us us (based on our independent assessment) be false, we are unable to proceed with the ID verification process.

In other cases, we are more than happy to help.

All the best.

Rated 5 out of 5 stars

What an excellent service!

What an excellent service - super easy and good value. Zoom call at a time to suit you and the documents arrive a couple of days later. Highly recommend!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

A Speedy and Efficient Service!

I was very impressed with ID5's quick and efficient service. Gareth, the lawyer I spoke to on Zoom, was knowledgeable and helpful. The whole process was easy and took only a few minutes.
I recommend paying the extra £10 for guaranteed delivery. Free delivery can lead to delays and additional costs if documents are lost.
ID5 offers great value for money. They're much cheaper than other solicitors and provide excellent service.
Cheers! 👍🏻

2 December 2024
Unprompted review

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