iDeal Auto Protect Reviews 

294
•
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

absolutely the worst.... i dont actually believe that they are still honoring any warranties as they have now hired an answering service to screen all calls... i have not gotten a call back in 6 month... See more

Rated 1 out of 5 stars

Don't fall for these scammers. I'm a living proof of that. This company or whatever they call it is a pyramid scheme. They'll take your money then leave you hanging when you need them the most. Joshu... See more

Rated 1 out of 5 stars

I am now experiencing what everyone has experienced in the past. Policy paid in full by the way. Having electrical problems with my Nissan rogue and they just told the mechanic that it is not covere... See more

Rated 1 out of 5 stars

Is it legal to withhold payment until a negative review is taken down? That is what this company has done to me. They owe me for two different claims. I’m working with the Better Business Bureau to wo... See more

Company details

  1. Car accessories shop

Information provided by various external sources

We provide extended vehicle protection plans for your new and used vehicles.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

294 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.6

All reviews

(294)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

10 out of 10 everyone should be like Shaun

Shaun was outstanding he really answered all my questions. I had my doubts at first but he managed to clarify everything and while he was figuring out what worked best for me he was able to have a conversation with me as well which made everything easier.

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Shaun was great

Shaun was great. Very professional. No high pressure just very helpful and positive. Had good advice about the Porsche 911 we are buying. A good experience thanks Shaun!

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Shaun Michaels excellent to work with!

Shaun Michaels helped me with all my auto protection needs. He was very polite, informative, and knowledgeable about your business. I had no hesitation doing business with your company because Mr Michaels didn’t try to hard sell anything. He was honest and professional. Thank you again.
Douglas Williams

6 January 2022
Unprompted review
Rated 5 out of 5 stars

So far so good....

All my questions were answered to my satisfaction.

So far, its been a pleasure to speak with Ideal representatives, Brittany, Scott, Shaun, and Juashua

Hopefully, my cars will not break down, and I will not have a claim. But if they do, then I hope that Ideal will stand behind their policy. Hope to write a review in 5 years.

31 December 2021
Unprompted review
Rated 5 out of 5 stars

Shaun was an exceptional agent to deal…

Shaun was an exceptional agent to deal with. He is knowledgeable about your product, and answered all my questions. Ideal should be very proud and thankful to have such a great representative of your company. If you had a 6 star rating Shaun would deserve it‼️

30 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing staff and service

Amazing staff and service. Shawn Michaels answered back quickly when I needed someone to talk to. Henry Brooks also kept in touch with me during the process and made it as smooth as possible

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

I worked with a rep named Shaun and he was absolutely amazing. He was very fast and he informed me of all the options I had available. I happy with the service provided.

17 December 2021
Unprompted review
Rated 5 out of 5 stars

Affordable pricing for my warranty

Affordable pricing for my warranty. Was surprised how good their pricing was. Not used to companies that don’t try to rip as much of my hard earned money as they can from me. Already used the rim and tire protection and had my rim replaced. One happy customer.

20 November 2021
Unprompted review
Rated 5 out of 5 stars

Finally a warranty company with a…

Finally a warranty company with a smooth claims process. It’s my 5th car I have under warranty in my life but the first one I ever signed up with ideal. Can’t believe how fast they were. Claim was filed proceessed and approved within 24 hours. Wish I found this company faster. Would’ve saved me a lot of aggravation in my life. Thanks to Will in sales and josh in claims!!

20 November 2021
Unprompted review
Rated 5 out of 5 stars

Dealing with a refund

At one point I was planning on getting a extended warranty through ideal because compared to another warranty provided by my car dealership I got 60,000 more mile coverage for the same price. As it turns out I did not need to purchase the extended warranty. I contacted Benjamin Martin and explained to him my circumstances he offered me another opportunity for a different plan but I stated at this point that I wasn't interested, due to the fact that my circumstances have changed. He stated that he understood and claimed that he was going to go ahead and process my refund right away. I was quite skeptical because I've dealt with this before and usually you get to run around and it takes you about 3 to 4 weeks before you ever see a refund, but he stated he put it through and sure enough the next day my refund was back in my account. It was nice to deal with someone like this where there was no pressure and he actually did what he said he was going to do. Should I need to purchase an extended warranty I will definitely be going through ideal.

16 November 2021
Unprompted review
Rated 5 out of 5 stars

Shaun had been really friendly and so…

Shaun had been really friendly and so professional. Unfortunately, I am not going to be needing the car warranty after all, I still have a warranty coverage that is covered. If I could I would just keep it so Shaun got credit because he deserves it. I appreciate you and all your help Shaun. I’ll be back when it’s needed. Thank you!

8 November 2021
Unprompted review

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