Ordered a cut-to-size doormat at the weekend and it arrived Tuesday lunchtime. Looks brilliant. Great service. Will use again! (And I don’t often leave reviews but this deserved one.)
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a branded internal mat for our sunbed shop. Design looks great and critically they moved heaven and earth to get this done in an expedited fashion to get this ready for our opening.
The website looks promising with a simple way of getting a quote and ordering. The problem is, after I went through the process, three different members of staff gave me three different reasons why th... See more
We're really pleased with the custom welcome mat that Ideal Mats created for our business - the attention to detail and fast service are extremely impressive. Thank you so much.
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Fantastic custom mat service!
We're really pleased with the custom welcome mat that Ideal Mats created for our business - the attention to detail and fast service are extremely impressive. Thank you so much.
Very pleased with the assistance…
Very pleased with the assistance received with my order. It was delivered very speedily and I am delighted with the mat in every way.
Avoid! Bad quality product and inexistent customer service
The product I got is of absolutely bad quality, the mat looses a fibres which fly everywhere and make the mat look uneven. Incredibly no one is replying in the company regardless numerous attempts to contact them explaining the issue. Avoid this company at all costs. The products are not cheap, there’re much better companies around - at least others would contact customers and take responsability if they have an issue with a purchase.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




