Placed an order online for my son's uniform .. it took over 3 weeks to process then another 2 weeks to receive after being shipped .. when I called to inquire about my order - customer service represe... See more
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This is my third purchase of face masks from Ideal Uniforms. My daughters and I have small faces so having the adjustable ear loops (found on the printed design masks) are great. We also love the soft... See more
I received all my child's school uniform on time even though there was an alert at checkout that some of my items might have delayed shipment for 3-4 weeks. They arrived clean and brand new in less th... See more
Company replied
So this review is rated poorly due to slow processing and shipping. I reached out in regards to my order no response. Clothes are basic school logo uniforms. 4 stars on that I suppose but this isn't... See more
Company details
Information provided by various external sources
Ideal Uniforms offers a huge range of school and medical uniforms for sale, including uniforms for both boys and girls, and all ages and grade levels. You’ll quickly find even difficult sizes, including boys husky sizes and plus-sizes for girls, as well as options for all seasons, climates and types of school uniforms.
Contact info
1816 Flatbush Ave, 11210, Brooklyn, United States
- 7182525090
- customerservice@idealuniform.com
- idealuniform.com
2.5
Poor
226 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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has been more then a week and i still…
has been more then a week and i still haven't gotten my package
13 September 2020
Unprompted review
Reply from idealuniform.com
Hello Ms. Gomez,
After checking the details of the order you provided, our records show that your order was shipped the next day after the order was placed. We normally ship orders with 24-48 hours, can you please let us know how we can improve this experience or provide the correct reference order number.
I haven't received my most recent…
I haven't received my most recent order. It still says processing, no reply to my email inquiries about when my item will ship
7 September 2020
Unprompted review
Reply from idealuniform.com
Hello Susan,
Our customer satisfaction team will be reaching out to you in an effort to improve your experience, as well as to figure out how to improve our processes moving forward.
Fast service great product
My order was shipped and delivered quickly and the item worked perfectly! I would definitely recommend!
3 September 2020
Unprompted review
Comfortable Masks and
This is my third purchase of face masks from Ideal Uniforms. My daughters and I have small faces so having the adjustable ear loops (found on the printed design masks) are great. We also love the soft material which makes wearing the mask easier when having to wear it all day. I’ve purchased the Zebra pattern, Cherries pattern, purple flowers and black flowers in addition to the solid colored masks and have received many compliments on them. Also, I live in Brooklyn, NY which is where Ideal Uniforms is located so the delivery time was only few days. The cost of the masks is $5.99 which I feel is fair compared to other companies who are charging much higher costs. So glad to have found these masks.
3 September 2020
Unprompted review
One item was back ordered
One item was back ordered. But I was charged for it anyway and customer service can’t tell me when or if it will come. Additionally the sizing on the website is not accurate.
2 September 2020
Unprompted review
I ordered 3 of the same size shirts
I ordered 3 of the same size shirts, they cane from 2 different brands and each shirt fits differently. One shirt fits true to size ave the other 2 are so small that they should be labeled the size prior. The quality of the clothing is not the best
2 September 2020
Unprompted review
Reply from idealuniform.com
Hello, I apologize for this experience. We normally source products from multiple vendors to ensure we are always stocked with uniforms to supply our school customers in the event one of our vendors experiences a supply chain disruption. I apologize that the fitment is different, our customer satisfaction team will be reaching out to you in an effort to improve your experience.
Excellent service I received my package…
Excellent service I received my package faster than I thought
2 September 2020
Unprompted review
Great customer service!
2 September 2020
Unprompted review
I received my order earlier than the…
I received my order earlier than the expected delivery date and the shirts were good quality...very happy customers 😁
2 September 2020
Unprompted review
I receive my child’s uniform sweater…
I receive my child’s uniform sweater and it didn’t have the login on it ! At was in the package but not on it ! So now I have to try to put it on myself
2 September 2020
Unprompted review
Reply from idealuniform.com
Hello Annette,
Some schools require a Patch/Monogram which we cannot apply to the clothing in store. If you need assistance applying this patch, please reach out to us and we will gladly walk you through the process.
Excellent merchandise will be ordering…
Excellent merchandise will be ordering again thank you
1 September 2020
Unprompted review
They sent the wrong order
1 September 2020
Unprompted review
Reply from idealuniform.com
Hello Yamil,
I am sorry to hear about this experience, our customer satisfaction team will be reaching out to you ASAP to ensure that we resolve this issue for you.
good sturdy bag
good sturdy bag, my son absolutely loves the ninjaturtle print. lunch kit a good size!
25 August 2020
Unprompted review
Waste of time
I called the store because I needed further clarification re size chart for lab coats, they couldn’t help me. How could you run a store and not have knowledge of products. They told me I had to come to store even after I told them measurements!!!
23 August 2020
Unprompted review
Reply from idealuniform.com
Hello Angela,
I am sorry to hear about your experience. Our customer satisfaction team will be reaching out to you in an effort to understand what went wrong here. There are size charts available on most products across the site. Since our inventory is large and contains a diverse array of products, it is impossible to know the fitment of every product across various manufacturers . I apologize for any inconvenience you have encountered and we look forward to speaking with you in the hopes of improving your experience and that of others.
Quick response and shipment
19 August 2020
Unprompted review
I didn't receive one item
15 August 2020
Unprompted review
Reply from idealuniform.com
Hello Ellen,
To ensure that students have uniform items to use at the start of the school year, we have begun to ship orders that have been partially fulfilled. We will cover any additional shipping costs associated, and the remaining items will be sent as soon as they are received.
If you have received an order that contains missing items, rest assured our team will fulfill the remaining items as soon as they are received in our warehouse.
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