I can't recommend Dylan highly enough. From start to finish, he was professional, honest, and a pleasure to deal with. Everything was handled smoothly, with clear communication throughout, and he made... See more
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See what reviewers are saying
"I cannot recommend Ideal Utilities highly enough! From the very first call to the final outcome, the experience was seamless and genuinely impressive. Jake G was absolutely amazing from start to... See more
Company replied
Jake Greenlees contacted me and was incredibly helpful and pleasant throughout. This is not my area of expertise, but Jake explained everything in such detail that I felt completely confident signi... See more
Company replied
I can’t thank Jay and Jordan at Ideal Utilities enough for the help they gave me. I was having major issues with the contract I was tied into and didn’t know where to turn. From the first conversa... See more
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Company details
Written by the company
At Ideal Utilities we are committed to saving your company money on your energy bills. If you are tired of paying extortionate rates and are seeking to significantly slash your monthly outgoings, you have come to the right place.
Contact info
St Georges court, PR4 2EF, Kirkham, United Kingdom
- 01772 286116
- Customer.support@idealutilities.co.uk
- idealutilities.co.uk
4.6
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I've been dealing with ideal for a…
I've been dealing with ideal for a number of years now and always been happy.
I recently had an issue with a new contract whilst I was away on holiday, one call to Jake and he dealt with it seamlessly. I have recommended to others.
13 May 2025
Unprompted review
Reply from Ideal Utilities
Thank you so much for your continued support over the years and for taking the time to leave such a kind review!
We're really glad to hear Jake was able to step in and resolve your contract issue smoothly—especially while you were away. We always aim to make things as easy and stress-free as possible, and it's great to know we've hit the mark.
Your recommendation means a lot to us. If you ever need anything else, we're just a call away.
Warm regards,
The Ideal Utilities Team
Jake & Rachael were both very helpful…
Jake & Rachael were both very helpful in quoting and getting in contact when agreed. They made the switching process very easy and Jake has answered all our queries quickly and efficiently. Excellent service.
16 May 2025
Unprompted review
Reply from Ideal Utilities
Thanks so much for your review! We're glad Jake and Rachael made the process easy and kept everything on track. We'll pass on your kind words — and we're here if you need anything else!
— The Ideal Utilities Team
Highly Recommend Ideal Utilities for Energy Procurement
Ideal Utilities recently secured a fantastic energy price for our business, and we couldn't be happier with the service. The process was smooth and efficient, and we're looking forward to seeing the benefits of the new, lower rates. In particular, I'd like to commend Alex for their exceptional support throughout the entire process. Alex was professional, knowledgeable, and always available to answer our questions. Their expertise and dedication were key to us obtaining such a favourable deal. We highly recommend Ideal Utilities, and especially Alex, to any business looking to optimize their energy costs.
24 April 2025
Unprompted review
Reply from Ideal Utilities
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that you had such a positive experience with Ideal Utilities and that we were able to secure a great energy deal for your business.
A special thanks for your kind words about Alex — we’ll be sure to pass on the praise. We pride ourselves on providing a smooth, efficient service and it’s great to know Alex’s professionalism and support made a real difference.
We really appreciate you taking the time to share your experience and look forward to working with you again in the future!
Brilliant service and great experience
Tom Mckivett was absolutely amazing in helping with the electricity contract for the business. I will definitely be using these guys again and recommending them to family members who also have businesses. Once again, thank you very much.
9 April 2025
Unprompted review
Reply from Ideal Utilities
Thank you so much for the amazing review! We're really pleased to hear Tom McKivett was able to help with your electricity contract — he's a star! We truly appreciate your support and the recommendation to your family. If you ever need anything else, we're always here to help. Thanks again!
Lacking Transparency!
Having read the reviews I'm surprised that i'm writing this.
I signed up for a 1 year contract for gas supply using this 3rd party. I normally take care of my own contracts. The rate offered was decent at the time and given the volatility of the markets I accepted a 1 year contract. I signed the 1 year contract and on I went quite happy. Sadly however the transparency in the contract was extremely poor. What I was actually signed up to was a 3 year smart tracker (no mention of 3 years in my copy of the contract) This only came to light following an in-depth conversation with the correct person from the supplier. This has lead me to believe that this contract was sold with one thing in mind and that was the commission.
Having spoken with a manager at this company who assured me that he would resolve the issue. He hasn't.
Edit - the contract was put in place by your colleague Jordan McSpirit on the 24th March 2023. Your investigation is inaccurate.
Edit - Very much still in a rolling contract with smartest energy if you wish me to post the actual document on here I’ll happily do so.
31 March 2024
Unprompted review
Reply from Ideal Utilities
UPDATE/ We can confirm this is a false review and unfairly described.
After reviewing the case, we can confirm that the contract in question never actually went live, and no supply ever transferred. We're sorry for any confusion caused, but we’d never knowingly misrepresent a contract – transparency and customer trust are extremely important to us.
If you'd be open to it, we’d really appreciate the opportunity to clear things up directly and resolve any concerns you may still have.
William,
Ideal Utilities
Very helpful
Jake was very helpful, knowledgeable and professional. Gave us good advice and saved us money on our bills
6 November 2024
Unprompted review
Reply from Ideal Utilities
Thank you for the lovely review! We’re really pleased to hear that Jake was able to support you with helpful advice and make a real difference on your bills.
Providing knowledgeable, professional service is exactly what we aim for, and it’s great to know Jake delivered on that.
We appreciate your trust and look forward to helping again in the future.
Warm regards,
The Ideal Utilities Team
Jake was very helpful found a better…
Jake was very helpful found a better price and explained everything to me .
I liked that he wasn’t pushy or rude .
22 October 2024
Unprompted review
Reply from Ideal Utilities
Thank you for your kind words! We're so glad to hear that Jake was able to find you a better price and explain everything clearly.
We take pride in offering helpful, no-pressure support, so it's great to know that approach made you feel comfortable and confident in your decision.
If you ever need anything else, we're just a call away.
Best regards,
The Ideal Utilities Team
Efficient, helpful advice
Tom was very helpful and quick to answer any questions. His knowledge on the companies up for renewal was appreciated. Will look to renew with them next time.
1 September 2024
Unprompted review
Reply from Ideal Utilities
Thank you for the great feedback! We’re so pleased to hear that Tom was able to assist you efficiently and provide helpful advice during your renewal process.
His industry knowledge is a real asset to our team, and it's fantastic to know it made a difference for you. We look forward to working with you again when it’s time to renew.
All the best,
The Ideal Utilities Team
Great Utility Services
Ideal Utilities offered great utility services. The staff were friendly and honest, helping me get the best deals. The process was smooth and satisfying. Highly recommended for their professionalism and good prices.
29 May 2024
Unprompted review
Reply from Ideal Utilities
Good morning,
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Good experience
Remained in contact with me, was honest and understanding at all times.
6 June 2024
Unprompted review
Reply from Ideal Utilities
The kind words are much appreciated and we are glad we made dealing with the energy that little bit less complicated.
All the best with the business and i will pass the kind words over to the team that you dealt with.
Jamie,
Customer services team
Ideal Utilities.
Would recommend!
Alex was really helpful, honest and friendly. We are very happy with the service provided!
7 June 2024
Unprompted review
Reply from Ideal Utilities
Thank you for the amazing review. Alex will be told the kind words and of course we are happy we made it easy to understand !
we look forward to speaking to you when your up for renewal next time round,
Jamie,
Customer services team
Ideal Utilities.
Ideal Utilities answer the phone when you ring them back
Ideal Utilities helped us get good prices for electricity on two sites. One contract was for an half hour supply that was particularly problematic. The previous supplier rolling us on to a new 12 monthly deal without any input from ourselves and Jordan Haines persevered until this issue was sorted. He is currently working on recovering funds from excess billing that was related to this and other problems with this company.
7 May 2024
Unprompted review
Reply from Ideal Utilities
Hello Paul,
Thank you for the amazing review. The kind words and of course we are happy we made it easy to understand !
we look forward to speaking to you when your up for renewal next time round,
Customer services team
Ideal Utilities.
Great customer service
Great customer service. No hidden extra costs. All queries answered in a timely manner. Would highly recommend.
8 March 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon ,
Thank you for the amazing comment and review.
look forward to speaking with you in the next renewal window(s).
Customer services team
Ideal Utilities.
Jordan Haines is your guy at Ideal Utilities!
I have to say that Jordan Haines was exceptional with my dealings with Ideal Utilities. My case was complicated and he never gave up. He was in contact the whole of the time keeping me updated on the circumstances. I would highly recommend.
12 February 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over!
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Excellent service all round without pressure
Being a small company coming out of a fixed period into a much more volatile market it was very improtant for me to get the best deal possible. Jordan Haines was extremely helpful with every aspect. I questioned and went back to him on numerous occasions before making up my mind. All round very good service.
11 March 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon,
The positive words will be passed over to Jordan Haines and the team you dealt with.
We trust your new contract will run perfectly, if you do need us in the future please don't hesitate to contact us.
All the best with the business and we look forward to re-engaging with you in a couple of years.
Jamie,
Customer services team
Ideal Utilities.
Satisfaction
I have dealt with Jordan Haines on behalf of 2 companies that I am involved with(J H Lidstone Plastering Ltd & Mannamead Hair Care & Beauty).Jordan has supplied me with very competitive quotations which I have been more than happy to accept,after compairing prices elsewhere.
4 March 2024
Unprompted review
Reply from Ideal Utilities
Good morning,
Glad to hear you had a great experience using Ideal Utilities. We always aim to offer a transparent service.
The kind words will be passed over to jordan :)
We look forward to re-engaging with you next renewal.
Jamie,
Customer services team
Ideal Utilities.
Great service
I am a new business owner. I have been searching around for different energy suppliers for my business. I was still continuing with the supplier I had. I received a call from one of the colleagues in this company. They give the best deals and help you with what is best for your company. Alex Barlow is the colleague who has been supported. He explained it all to me and helped me gain more knowledge about it. He has done a great deal at an incredible price. Him and his company have helped me take a lot off my shoulder. I would definitely recommend this company and this man, as they will give you the best support.
Regards,S W
5 March 2024
Unprompted review
Reply from Ideal Utilities
Hello DN CARS,
Thank you for the great review, Alex is one of our senior analysts and will be pleased to hear your kind/amazing comments on how he acted. Ideal Utilities are the number 1 for all your utility needs!
Jamie,
Customer services team
Ideal Utilities.
Very happy with prices and service
Very happy with the quotes provided, they were cheaper than we managed to find direct with suppliers.
Great service and just want to say what an easy process, we highly recommend this company.
1 March 2024
Unprompted review
Reply from Ideal Utilities
Good afternoon Vanessa,
Thank you for the kind words its much appreciated.
We look forward to engaging with you in the next renewal(S)
Jamie,
Customer services team
Ideal Utilities.
Excellent communication throughout…
Excellent communication throughout process and obviously researching for the best deal available
13 February 2024
Unprompted review
Reply from Ideal Utilities
Good morning,
Your kind words will be passed on. Thank you for the amazing comment and review.
look forward to speaking with you in the next renewal window(s).
Jamie,
Customer services team
Ideal Utilities.
Ideal Utilities - 2nd to none!
I made contact with Ideal Utilities to help source and provide quotes for the energy renewals for our Care Home. I dealt with Jordan Mcspirit who was professional, courteous and very prompt. He was able to provide very competitive quotes which then enabled me to secure my renewals (Gas and Electric).
23 January 2024
Unprompted review
Reply from Ideal Utilities
hello robbie,
Thank you for the amazing review - im glad to hear Jordan managed to assist you and i will pass your kind words over to him.
All the best with the business,
We look forward to engaging with you in the next renewal(S)
Jamie,
Customer services team
Ideal Utilities.
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