I think all the good reviews speak volumes about this company. As experienced myself very easy website to use very nice selection to choose from, a super friendly and eager customer care team who are... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic. I had a slight issue which they fixed immediately. It wasn't even their fault. Just a vape that didn't charge so manufacturing issue not this company. They replaced it instantly. I will alw... See more
Royal Mail lost my delivery and i contact Idea Vape - they replaced my order immediately without any fuss
The company helped me with a problem I had with a vape I purchased, very quick email response and they was patient with me while they waited for the response. Resolved issue very quickly in a friendly... See more
Company details
Written by the company
Idea Vape is one of the leading vape shops and distributors in the UK and we have been supplying the vaping community with the finest products for well over years. Our wide range of high quality products and excellent customer service ensure that we continue to be a favourite with vapers from all over the UK.
Contact info
84A Whitehouse Common Road, B75 6HD, Sutton Coldfield, United Kingdom
- info@ideatrading.co.uk
- ideavape.co.uk
4.8
Excellent
117 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Definitely the best Vape outlet I ever dealt with
I have tried many vape outlets over the past few years, but this place is by far the best one I dealt with; top quality products, prompt delivery and excellent communicagion. I am a very loyal customer now.
12 July 2024
Unprompted review
Great service ⭐️⭐️⭐️⭐️⭐️
24 June 2024
Amazing value flavour is lovely lasts…
Amazing value flavour is lovely lasts ages definitely buy again
24 June 2024
Another great buy
Another great buy. Ordered yesterday (Friday pm)and got them 10am this morning (Saturday am) can’t fault the service. Highly recommend.
28 June 2024
Unprompted review
Reply from Idea Vape
Dear Nicholas
Thank you very much for taking the time to share your feedback about our service. Really appreciate your support and glorification.
Kind regards
Customer Care
support@ideatrading.co.uk
great service
ordered 3 disposable vapes, 1 of them wasn't working. they sent another straight away.
8 June 2024
Unprompted review
Reply from Idea Vape
Dear Virus
Thank you very much for taking the time to share your feedback for our service. We really appreciate your support and glorification.
Kind regards
Customer Care Team
support@ideatrading.co.uk
Good choice, great service!
Great service, fast delivery!
One of the vapes wasn't working, so they offer to me re-send the new one!
Definitely will order again!!
8 June 2024
Unprompted review
Reply from Idea Vape
Dear Tina
Thank you very much for taking the time to share your feedback for our service. We really appreciate your support and glorification.
Kind regards
Customer Care Team
support@ideatrading.co.uk
Highly recommend using site
Highly recommend using site, got the wrong order and was met with a speedy reply and the vape I would have ordered which didn’t arrive.
Thank you to IDEA Vape !
Frankie
4 June 2024
Unprompted review
Reply from Idea Vape
Dear Frankie
Thank you very much for taking the time to share your feedback for our service. We really appreciate your support and glorification.
Kind regards
Customer Care Team
support@ideatrading.co.uk
Extremely satisfied
Products arrived on time, tracking process was brilliant. Extremely satisfied
4 June 2024
Unprompted review
Reply from Idea Vape
Dear Sarah
Thank you very much for taking the time to share your feedback for our service. We really appreciate your support and glorification.
Kind regards
Customer Care Team
support@ideatrading.co.uk
Replacements
Ordered a few vapes, dispatched quickly. One was faulty but was replaced immediately. Great service no issues really helpful.
22 May 2024
Unprompted review
The shipping was impressively fast and…
The shipping was impressively fast and the service proved to be highly reliable. Although I was initially hesitant, my concerns were quickly alleviated, culminating in a thoroughly satisfying experience.
10 May 2024
Unprompted review
Just received my vapes.delivery was a…
Just received my vapes.delivery was a couple of days and the vapes are amazing quality for what you pay.i will definitely use this company again.10/10
8 May 2024
Unprompted review
Fast delivery and amazing customer service
Ordered quite a few times, delivery is always fast. My recent order contained faulty vapes, customer service responded and refunded within minutes. Will continue to use!
5 May 2024
Unprompted review
Reply from Idea Vape
Dear Claire
Thank you very much for taking the time to share your feedback. We really appreciate your kind words regarding our service.
Warm regards
I have been using Idea Vape around 2…
I have been using Idea Vape around 2 months. I am very happy with them. Good prices and they ship always on time. You can trust them.
30 April 2024
Unprompted review
Reply from Idea Vape
Dear Aytek
Thank you very much for taking the time to share your feedback. We really appreciate your kind words regarding our service.
Warm regards
amazing service!
29 April 2024
Unprompted review
Reply from Idea Vape
Thank you very much for taking the time to share your feedback. We really appreciate your kind words regarding our service.
Warm regards
support@ideatrading.co.uk
I received a speedy response to my…
I received a speedy response to my email regarding a faulty vape. The advisor resolved my issue in minutes.
As a customer complaints advisor I really appreciate the response time and the resolution provided.
I will certainly continue to order from Idea Vape.
19 April 2024
Unprompted review
Reply from Idea Vape
Dear Julie
Thank you very much for taking the time to share your feedback. We really appreciate your kind words regarding our service.
Warm regards
support@ideatrading.co.uk
I like delivery on time always but
I like delivery on time always. But prises is to high and buy 3 is not working because a lot of sold out .
25 March 2024
Reply from Idea Vape
Dear Darius
Thank you for taking the time to share your feedback about our service. We appreciate your kind words regarding our service. For the bundle deals we will get multi-buy discount to receive a bargain price in total. We will try our best to improve our WMS to make sure the products always in stock.
Once again, we appreciate your positive comments about our service, and we are committed to ensuring the same level of excellence in all aspects of our business. We look forward to hearing from you and resolving any concerns you may have. Lets turn this into a 5 star.
Warm regards
support@ideatrading.co.uk
Veryy good nicee
25 March 2024
Reply from Idea Vape
Thank you for taking the time to share your feedback about our service. We appreciate your kind words regarding our service.
Warm regards
support@ideatrading.co.uk
Highly recommend this seller 👌…
Excellent seller great product variety at really super good prices very speedy delivery 💯 satisfaction 👍 very happy 😀💕
26 January 2024
Unprompted review
Reply from Idea Vape
Dear Marie
Thank you very much for taking the time to share your feedback. We really appreciate your kind words regarding our service.
Warm regards
support@ideatrading.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.