Identità Reviews 3,183

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, highlighting the craftsmanship and luxurious feel of the shoes. Many appreciate the unique designs and comfort, even with high heels, and often receive compliments when wearing them. However, some people were dissatisfied with the delivery service, noting significant delays and a lack of communication regarding shipping. There are also reports of issues with receiving the wrong size or product, and a number of customers experienced difficulties obtaining refunds, sometimes incurring unexpected charges.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While many customers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality,... See more

Order

People report ambiguous experiences with order. Many customers express significant frustration, citing issues... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shoes were ordered for my niece to wear at her wedding. Unfortunately it transpired they had to be manufactured as were not in stock at the time of ordering. Being over the Christmas period this... See more

Rated 4 out of 5 stars

Whilst the shipment was very delayed, when the items were ready they were able to rush them too me so they arrived just in time. Appreciate them doing all they could to expedite and it was great to be... See more

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more


Company details

  1. Shoe shop
  2. Boot Shop
  3. Clothing Shop
  4. Felt Boots Shop
  5. Shoe Factory
  6. Ladies' clothes shop

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am extremely satisfied with my…

I am extremely satisfied with my experience of Identità. Their shoes are of outstanding quality — they are comfortable, stylish and beautifully crafted. The ordering process was straightforward, the delivery was quick, and the packaging was both elegant and secure. The customer service team was also very responsive and helpful. Overall, Identità is a reliable brand that truly cares about design and comfort. I highly recommend them!

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Ivanka Boots That Elevate Every Look

I purchased the IVANKA red glossy over-the-knee high-heel boots last year and I’m still obsessed with them. They elevate my style every single time I wear them, the quality is exceptional, and they’re truly one of my favorite pieces in my wardrobe

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Every woman's dream pair of heels

To begin, the description given of the shoes is true to its words. The quality and craftsmanship of the heels are meticulously created, making it worth its price. It is worth noting that international shipping is an additional cost and delivery factor but again, it is worth it considering that it was shipped out within a week of having confirmed the order. They were also true to size- they will mould slightly with wear but they still fit like a glove.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Must Have brand

Loved the whole process, the packaging and i'm literally obsessed with the boots I bought.
Christmas is approaching and I can't wait to gift myself another pair of boots

19 July 2025
Unprompted review
Rated 5 out of 5 stars

It is a must

The shoes are really nice, comfortable and it is already second pair that I buy and plan to buy more in the future. You will not be unnoticeable in this shoes😉

16 October 2025
Unprompted review
Rated 1 out of 5 stars

Purchased 12 October from UK

Purchased 12 October from UK! No heels no emails! When I wrote to them asking where is my order they have responded that UPS was on strike in Italy which was not true… they have asked for more days to ship my order which again never happened! Do not buy from them! I have asked my bank to help me get my money back!!! Disgusting! summary
EVELYN PATENT BLACK order number #50221

12 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look