Mark Jackson was great. He explained everything I needed to do and emailed me all the instructions. He went over all the information with me step by step. Made sure I understood the steps in which I n... See more
Company replied
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Mark Jackson was great. He explained everything I needed to do and emailed me all the instructions. He went over all the information with me step by step. Made sure I understood the steps in which I n... See more
Company replied
Why is it a company thats supposed to protect its customers from fraud, make it so hard to cancel their service? They make you call in to a call center, where their employees lay on a heavy retenti... See more
Company replied
OurThe experience was great because Mr. Jackson explained the status of my account in a very good manner. He gave me an idea of what to be expected. Also, your company is an excellent company.
Company replied
I had a great experience getting the much needed assistance with an account that was fraudulent put on my credit report. Leif from IDIQ worked with me every step of the way.
Company replied
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection. Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week. IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
United States
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from IdentityIQ
Great customer service! I really appreciate it.

Reply from IdentityIQ
I wanted to express my gratitude for Carla's assistance today. She called me and provided step-by-step guidance to resolve my sign-on issue. She remained on the call as I followed each instruction, and I greatly appreciated her personalized support and in-depth knowledge.

Reply from IdentityIQ

Reply from IdentityIQ
Very helpful explaining things clearly

Reply from IdentityIQ
My experience was knowledgeable that was a result of patience coupled with professional customer support. It's rewarding when representative shares knowledge that enabled me to continue with the hurdles that has led to issues beyond my control.

Reply from IdentityIQ
The customer service received was good. I’m still working with Christin to make sure my credit information isn’t compromised. Thank you

Reply from IdentityIQ
After falling victim to identity theft. I had the pleasure of having Christian Cruz helping me. He has been amazing and supportive. He answers all my questions and always shows extreme patience during this difficult time. And ALWAYS follows up. He is the BEST!

Reply from IdentityIQ
Jah went over a lot with me and informed me of multiple ways the company can help with my personal credit goals. Very big help and no matter how stupid I thought a question might seem he reassured me that there is no such thing as a stupid question when I’m trying to gain knowledge about credit.

Reply from IdentityIQ
IdentityIQ Review: Outstanding Support in a Difficult Time
I recently had the unfortunate experience of having my personal information compromised due to a data breach. In the midst of this stressful situation, I reached out to IdentityIQ, and I must say, their service and support exceeded my expectations.
Christian C., my representative, was not only professional but also empathetic and incredibly knowledgeable. He patiently guided me through the steps to secure my identity and provided detailed insights into the monitoring services offered by IdentityIQ.
The platform itself is user-friendly, offering real-time alerts, detailed credit monitoring, and tools to help mitigate potential damage caused by identity theft. With Christian’s assistance, I was able to take the necessary precautions to safeguard my financial and personal information.
IdentityIQ’s swift action and thorough service gave me peace of mind during an otherwise challenging time. I highly recommend their services to anyone looking for a reliable and proactive identity protection solution.
Rating: ⭐⭐⭐⭐⭐
Thank you, Christian C., and the IdentityIQ team, for your exceptional support!

Reply from IdentityIQ
Victoria helped me with my inquire and explained something to me. Very pleasant person! Coffee on me!

Reply from IdentityIQ
I got help with what I called in for, agent was kind

Reply from IdentityIQ
I had a great over the phone customer experience with Dawn. She was very knowledgeable of everything I needed to know. Thank you!

Reply from IdentityIQ
This was the 3rd time we had an issue with each of our accounts and each time no one could determine why our credit cards would not work. The assistant today found the cause in about 2 minutes. She was wonderful and fun to work with.

Reply from IdentityIQ
Randy and Shelby, were amazing professional, knowledgeable and pleasant to talk with, customer relations phenomenal.
Thank you,

Reply from IdentityIQ
Kenya was kind, patient and knowledgeable and we came up with a solution. Thank you Kenya

Reply from IdentityIQ
Amazing conversation… very helpful Isabel was !!!
Thank you so much.

Reply from IdentityIQ
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