I had an issue with a scammed trying to get a credit card in my name. Started ignoring it, but they sent a letter insisting on more personal information. Wendy at ID was phenomenal helping me, even d... See more
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I had questions about my Credit Score. The representative listened attentively, asked me further questions to get a more in depth perspective, then answered all my questions wirh helpful advice. I'v... See more
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I had a question about my coverage with ID Shield concerning a possible breach with a retirement account of mine. I was assured by your agent that I was covered. Your agent recommended I get Fraud Ale... See more
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My associate was professional, kind & knowledgeable. He assured me that although I had an alert, that I was ok & nothing lost. The security & reliability of ID Shield plus the great customer service m... See more
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Company details
About IDShield
Written by the company
What is IDShield?
IDShield is a reputation and identity protection subscription service. We take your security seriously. IDShield provides tools to monitor your online presence and alert you of any unusual, detected activity so you can take action when it happens.
Full-service identity restoration
Gain peace of mind knowing that you have access to licensed private investigators to help restore your identity to its pre-theft status.Cybersecurity and device protection
Stay protected with bank-grade data encryption VPN, malware protection, parental controls, and password protection.Licensed private investigators
You will have a dedicated, licensed private investigator on your case if you have an identity theft event.Identity monitoring
IDShield can monitor your information on the dark web and social media platforms, and alerts you about any suspicious activity that is detected.Up to $3 million identity fraud protection
The Identity Fraud Protection (“Protection”) is issued through a nationally recognized carrier. IDShield is not an insurance carrier. This covers certain identity fraud expenses, and legal costs as a result of a covered identity fraud event.Credit monitoring
Stay on top of your credit with a monthly Credit Score Tracker.Personal information protection
We can locate your sensitive, personal info on data broker sites and help you remove it.
What exactly is IDShield’s identity theft subscription service?
For a small monthly fee, IDShield can not only monitor and alert you about threats, we’ll also work for as long as it takes to restore your identity as a member to its pre-theft status if you become a victim of identity theft. IDShield is backed by an unlimited service guarantee.
What exactly does IDShield monitor?
IDShield can monitor the below areas and alerts you of potential risks to your identity. Learn more at https://www.idshield.com/individual-plan/.
- SSN monitoring
- Identity threat alerts
- Dark web monitoring
- Social media monitoring
- Public records monitoring
- Minor child monitoring for Family Plans
- Court records monitoring
- Address change monitoring
- Reputation management
- Sex offender search & monitoring
How does identity theft restoration work?
IDShield has Licensed Private Investigators to provide the best identity restoration possible and undo the damage done by identity thieves. IDShield Licensed Private Investigators, licensed in the state of Oklahoma, will work for as long as it takes to restore a member’s identity to its pre-theft status. By performing restoration services, consumer reports are returned to their pre-theft status and other records are cleared of the activity created by the identity thief.
How can I access my IDShield team in an emergency?
Access after-hours consultation for covered identity theft emergencies. Call (866)-696-0927 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the IDShield mobile app and select Call Emergency Line to make your call.
What is IDShield's cancellation policy?
IDShield is a monthly subscription service, and members have the right to cancel at any time. Per company policy, all cancellation requests must be provided in writing. The easiest way to do so is by emailing support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of the team would be happy to help.
IDShield Reviews: Do you utilize them?
Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.
Download the IDShield App
Access all of your account tools from the IDShield portal and download the IDShield app when you need to update your monitored info or check your alerts on the go.
How does IDShield work?
Written by the company
- 1. Sign up
- Sign up and get IDShield now.
- 2. Monitor for fraud and receive real-time alerts
- 24/7 monitoring of your identity, reputation, financial accounts and credit. Get alerts about potential detected fraud and so much more.
- 3. Full-service identity restoration
- Gain peace of mind knowing that licensed private investigators help restore your identity to pre-theft status, saving you time and money.
- 4. Up to $3 million identity fraud protection
- An Identity Fraud Protection Plan (“Plan”) is underwritten and administered through American Bankers Insurance Company of Florida, an Assurant company. PPLSI is not an insurance carrier. This covers certain identity fraud expenses, underlying losses, and legal costs as a result of a covered identity fraud event.
Find the plan that is right for you
___
IDShield is an identity theft protection service available regardless of your choice to protect yourself, your family, or the number of credit bureaus that monitor your account. You’ll get best-in-class service that provides continuous credit monitoring, includes full-service restoration of your identity if you are compromised as a member, and educates you about identity theft.
Contact info
1 Pre-paid Way, 74820, Ada, United States
- (888)-494-8519
- memberservices@legalshieldcorp.com
- idshield.com
The Best 24/7 Identity Theft Protection
4.7
Excellent
658 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was helpful
The agent was helpful, friendly, and had a sense of humor. I loved the bright spot in my day.
6 February 2025
Reply from IDShield
Thank you for the five-star review. We are thrilled to hear about your positive experience. Thanks for choosing IDShield.
Will Roy was extremely helpful in…
Will Roy was extremely helpful in explaining how to freeze my accounts to prevent hacking.
23 January 2025
Reply from IDShield
Regina, thank you for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing IDShield.
Very encouraging and helpful employee
I remember that the lady I spoke with was very helpful and encouraging because I was concerned about possible identity theft, and she made me feel much better about the whole situation.
16 January 2025
Reply from IDShield
Patty, thank you for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
Very knowledgeable and help was very…
Very knowledgeable and help was very efficient. I appreciate being able to talk to a person in a timely manner and not being put on hold.
23 January 2025
Reply from IDShield
Thanks for the five-star review. We are happy our team is providing you with excellent service. Thank you for choosing IDShield.
Not the best choice
Signing up was easy, but then the flurry of emails and need to download an app and pay an additional monthly fee for it, and some confusion about how to get the various protections launched have left me disillusioned.
10 January 2025
Reply from IDShield
Hi Judith, thanks for the feedback. We want to provide you with some clarification to help you get the support you need. The process for signing up for IDShield is simple. IDShield is a monthly identity theft subscription service. In order to use the service, members must either download our app or log in to our online portal at https://login.legalshield.com/. There are no additional fees. Once you have logged in online or via our app, members must enter the personal information they want to monitor for fraud and identity theft. If there are items found online that you need to address, you will receive a notification from IDShield. If you have further questions or need assistance setting up your account, our Member Service Team is happy to help. You can reach them at (888)-494-8519 between 7-7 CST Monday-Friday. Thanks for choosing IDShield.
My problem was solved by the agent that…
My problem was solved by the agent that was assisting me.
10 January 2025
Reply from IDShield
Nelia, thanks for the five-star review. We are happy our team was quickly able to address and solve your concerns. Thanks for choosing IDShield.
Simple guidance to just make a call to…
Simple guidance to just make a call to the collection agency to find out they had the wrong person.
26 December 2024
Reply from IDShield
Thanks for the five-star review. IDShield helps you gain peace of mind knowing you and your family’s finances, credit, and identities are being looked out for 24/7 with our full coverage, protection, and restoration plans. Thanks for sharing.
Reply from IDShield
Carmen, thank you for sharing positive feedback. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for choosing IDShield.
Excellent work and resolve my problem
26 December 2024
Reply from IDShield
Thanks for the five-star review. We are happy our team is providing you with excellent service. Thanks for choosing IDShield.
Your People Make the Difference
Your customer service rep's are profewssional and genuinely responsve to inquiries
26 November 2024
Reply from IDShield
Gordon, thanks for the positive feedback. When you need help, IDShield is here. Thank you for being a valued member.
Very informative and knowledgeable
I D. Shield is very informative and knowledgeable. They have the download of what's happening with your credit and identity online. I.D. Shield is on top of their game and they do all the work for you. You can feel safe assured that you are being protected against the I.D. theives out there.
24 December 2024
Reply from IDShield
Galen, thank you for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for sharing and for choosing IDShield.
Provided information about blocking…
Provided information about blocking credit on the Dark Web - Experian, etc.
26 December 2024
Reply from IDShield
Jan, thank you for the positive feedback. IDShield is here to protect you and your family’s reputation and privacy so there’s nothing standing in the way of your next opportunity in life. Thanks for sharing.
Everyone was so helpful.
26 December 2024
Reply from IDShield
Gail, thank you for the positive feedback. When you need help, IDShield is here. Thank you for being a valued member.
🌟 A Wake-Up Call Turned Lifesaver
🌟 A Wake-Up Call Turned Lifesaver, Thanks to IDShield 🌟
There I was, just going about my day, when suddenly, my phone lit up with an alert from my IDShield app. Talk about a heart-stopping moment! Finding out that my personal details were hidden away in the dark corners of the web was nothing short of a shockwave. But I didn't freeze—I reached out to IDShield, and that's where my journey took a hopeful turn.
Now, picture this: spending 18 minutes in a deep dive with a private licensed investigator, someone who knows the ins and outs of identity protection like the back of their hand. This wasn't just any conversation; it was a masterclass in safeguarding my identity against the silent but deadly epidemic of identity theft that's sweeping through our lives unnoticed.
Saying I'm 'grateful' barely scratches the surface. I'm not just thankful; I feel empowered and shielded by IDShield's unwavering vigilance. In these times, when nothing seems certain, having a team of guardians watching over me is a comfort that's hard to describe. 🛡️✨
- Sanela Hadzihasanovic, Empowered and Protected in California
18 December 2024
Unprompted review
Reply from IDShield
Salena, thanks for the review. When you need help with protecting your identity and online reputation, IDShield is here. Please be aware this may be removed as reviews from LegalShield Independent Associates are not allowed on the platform. Thanks.
The fact that they are very sincere and…
The fact that they are very sincere and caring really means a lot they really take the time to make sure you're satisfied and your information is safe
12 December 2024
Reply from IDShield
Thank you for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for sharing and for choosing IDShield.
I roll with IDShield
In two weeks of membership with IDShield they have demonstrated such ethical and solid information about identity theft I am convinced IDShield has my trust. Thank you IDSield for placing that security credit alert on all three credit bureaus. I feel so much more secure.
3 December 2024
Unprompted review
Reply from IDShield
Cheryl, thanks for the glowing review. When you need help with protecting your identity and online reputation, IDShield is here. Thanks for sharing your experience with us.
My experience with ID Shield is…Terrible
My experience with ID Shield is terrible. I signed up for their $1 dollar 7 day trial to get a hold of my credit information. Before the week was out I told them I didn't want to continue their services. I got a hold of my credit report from Trans Union for free.
On November 13, 2024, ID Shield bill me US $14.95 for their services though I told them I didn't want to continue. On November 21, 2024, ID Shield tried to bill my credit card for another $42. My credit card detected their second billing as fraud and froze my
Visa card. I had to get a new credit card because there was no other way to stop them from continuing to fradulently bill me. Don't us them, you are warned.
13 November 2024
Unprompted review
Reply from IDShield
Cameron, thanks for the feedback. We are sorry to hear that you are choosing not to defend your private data & online reputation. All cancellation requests must be provided in writing. The easiest way to do so is by emailing us at support@pplsi.com with your name, membership number, phone number, and your request to cancel the membership. If you would like to speak to someone about options to maintain your membership, please call as soon as possible at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help. Please note, if you have acquired a membership through your employer, it is strongly suggested that you also notify your Human Resources department of this request.
Our experience is good
Our experience is good. But small changes, initiated in our financial picture raises ID Shield attention and our alarm. Also, our ID Shield pass word expired without notice.
14 November 2024
Reply from IDShield
Martin, thank you for the review. If you have any follow-up questions or need further assistance, our team is here to help. You can contact our Member Service Team directly at (888)-494-8519 between 7-7 CST Monday-Friday. Thanks for choosing IDShield.
Reply from IDShield
Rose, thanks for the five-star review. We are proud to help our members protect what matters most with the best identity theft protection available. Thanks for sharing.
Anxiety
Notification were timely.
Follow-up procedures hard to apply due to being a senior & little technology ability.
With extensive assistance from IdShiekd, folliw-up was accomplished with a great deal of anxiety
22 November 2024
Reply from IDShield
Lenna, thank you for the review. If you have any follow-up questions or need further assistance, our team is here to help. You can contact our Member Service Team directly at (888)-494-8519 between 7-7 CST Monday-Friday. Thanks for choosing IDShield.
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