idyl Reviews 1,323

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the exceptional quality and craftsmanship of the jewelry, often highlighting the brilliant sparkle of the diamonds and the innovative, versatile designs. The customer service receives frequent praise for being amazing, helpful, and responsive, contributing to a smooth and pleasant experience for many. Reviewers also appreciate the fast delivery and the beautiful, careful packaging, often noting the thoughtful extras included with their orders. However, some customers also noted issues with product durability, experiencing broken chains or missing diamonds after a few months of wear. A few other people also felt that the sparkle of some pieces was underwhelming, or encountered difficulties with international delivery where items were not received and support was limited.

What people talk about most

Product

Users describe positive interactions with product, frequently expressing satisfaction with the beauty,... See more

Quality

Customers consistently note positive experiences with quality, praising the beautiful design, amazing... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as outstanding,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping times, with... See more

Order

Reviewers mention positive feedback about their order experience, noting that the process from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased the Camille earring attachments. They’re absolutely beautiful. I already had the studs from a previous purchase and they look stunning together. I’m very pleased with the quality and with... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with my idyl pieces! The diamonds are so sparkly and catch the light in the most magical way. I ordered the Grace necklace and Amelia earrings, and haven't taken them off since g... See more

Company replied

Rated 5 out of 5 stars

Absolutely top-notch approach to a customer. I feel inclusive, taken care of and special. The team is working tirelessly to be on top of everything, and they truly deliver what they promise. Their jew... See more

Company replied

Rated 5 out of 5 stars

Beautiful items, great customer service. No hassle returns, if needed. Items are shipped expeditiously & handled with care. Idyl also includes extremely nice free gifts with every purchase. Great comp... See more

Company replied


Company details

  1. Jewellery shop
  2. Fashion accessories shop
  3. Jeweller
  4. Jewellery Designer
  5. Jewellery manufacturer

About idyl

Written by the company

idyl
#jointhediamondrevolution
✨ modular diamond jewelry
✨ transparent materials
✨ fair prices

Idyl stands for sustainability, inclusivity, and revolutionary modularity. Our pieces are crafted with ethically-sourced lab-grown diamonds and 100% traceable solid gold. But our approach to modularity is what truly sets us apart. Our add-ons embrace individuality and self-expression.

Worn by Jessica Alba and Eva Longoria our variety of diamond stud sizes and solid gold chain, were made to fit multiple add-ons to create countless looks at accessible price points. The designs are beautifully minimalistic, but created with ever-evolving style in mind.

We want to democratize fine jewelry and believe that even the finest materials should be available at an accessible price point.

Any questions?

Written by the company

No worries, we are here for you!
Your happiness is our top priority. For any questions, remarks, inquieries, collaborations or other, get in touch: hello@idyl.com

Free worldwide shipping & returns

Shipping is always on us!

We ship worldwide and most orders arrive in 2-4 working days, 7 days maximum.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very happy with my purchase

very happy with my purchase. The earrings I bought are so beautiful, sparkly, and dainty at the same time. The delivery was very fast.

4 April 2025
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Reply from idyl

Hi Iryna,

Thank you so much for sharing your positive experience with us! I'm thrilled to hear that you're enjoying your new earrings and found them both beautiful and sparkly. It's wonderful to know that the delivery was swift as well. We hope they bring you joy every time you wear them!

Warm regards,
Lia

Rated 5 out of 5 stars

Impeccable work

Excellent service and jewelry with an impeccable finish and shine. If you get one Idyl piece, you'll want them all!

1 April 2025
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Reply from idyl

Dear Ile,

Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with our service and the impeccable finish and shine of our jewelry. Your kind words truly mean a lot to us. We hope you continue to enjoy your Idyl pieces, and we look forward to helping you add more beautiful items to your collection in the future.

Warm regards,
Lia

Rated 5 out of 5 stars

The jewelry is fantastic, the marketing very helpful!

The jewelry is fantastic, and the marketing on the website and on YouTube is quite helpful in learning about the jewelry, as well as how to create a collection over time. My wife doesn't feel guilty anymore about asking me to purchase jewelry for her, because she feels like she gets more options and wearability as I continue to add pieces to her collection...makes me extremely happy, too!

1 April 2025
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Reply from idyl

Hi,
Thank you so much for your wonderful review! We're thrilled to hear that both you and your wife are enjoying our jewelry. It's great to know that our marketing efforts have been helpful in guiding you through creating a personalized collection over time. We love that your wife feels excited about expanding her options, and we're delighted to be part of something that brings happiness to both of you.
Best wishes,
Lia from Idyl

Rated 5 out of 5 stars

Love

Love the products, love the website, love the service… for soooo long ❤️

1 April 2025
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Reply from idyl

Hi Luciana,

Thank you so much for your kind words! We're thrilled to hear that you love our products, website, and service. Your support means the world to us and we're delighted to have had you with us for so long. ❤️

Warm regards,
Lia from Idyl

Rated 5 out of 5 stars

I am surprised how the diamonds shine…

I am surprised how the diamonds shine so bright regardless of the size.

Happy to receive the gifts. It's so thoughtful.

1 suggestion to Idyl is the pouch that come with the product. I have already had 4 same pouches, and it's too many for me. May be Idyl can consider change or improve the pouch.

25 March 2025
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Reply from idyl

Hi Celia,

Thank you so much for your wonderful review! We're thrilled to hear that you're impressed with the brilliance of our diamonds and that you enjoyed receiving your gifts.

We appreciate your suggestion regarding the pouches. Your feedback is valuable to us, and we'll certainly take it into consideration as we strive to improve our products and services.

Thank you for being a part of the Idyl community!

Best regards,
Lia

Rated 5 out of 5 stars

Superb quality

Superb quality! No regrets.

24 March 2025
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Reply from idyl

Hi there,

Thank you so much for your kind words! We're delighted to hear that you're pleased with the quality of your jewelry. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

Warm regards,
Lia

Rated 5 out of 5 stars

Ultra fast shipping of high quality…

Ultra fast shipping of high quality goods with exceptional service.

24 March 2025
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Reply from idyl

Hi Chrissy,

Thank you so much for your kind words! We're delighted to hear that you were pleased with our fast shipping and the quality of our jewelry. Providing exceptional service is very important to us, and we're thrilled that we could meet your expectations.

Best wishes,
Lia

Rated 5 out of 5 stars

Quality is amazing and the packaging is…

Quality is amazing and the packaging is such a sweet little icing on the cake!

24 March 2025
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Reply from idyl

Hi Deba,

Thank you so much for your kind words! We're thrilled to hear that you're impressed with the quality of our jewelry and enjoyed the packaging. We put a lot of effort into ensuring every detail is perfect, so it's wonderful to know it made a positive impact on your experience.

Warm regards,
Lia from Idyl

Rated 5 out of 5 stars

Love love love!

25 March 2025
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Reply from idyl

Hi Daya,

Thank you so much for your enthusiastic review! We're absolutely delighted to hear that you love your jewelry. Your support means the world to us.

Warm regards,
Lia

Rated 5 out of 5 stars

Phenomenal company and beautiful jewelry

This is from someone who doesn’t buy diamonds. But I am completely sold on this company.
The jewelry itself is exquisite. Their service is amazing and Ella (SA) is very responsive. They repaired the clasp on my tennis bracelet without any fuss. Shipping is easy. The small details of packaging and the beautiful add on gifts are so thoughtful. I get so many compliments for my jewelry.

24 March 2025
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Reply from idyl

Hello Anuradha,

Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with Idyl, especially as someone who doesn't typically buy diamonds. It's fantastic to know that you find our jewelry exquisite and our service amazing. Ella will be pleased to hear your kind words about her responsiveness.

We're delighted that the repair process for your tennis bracelet was smooth and hassle-free, and we're glad you appreciated the packaging details and thoughtful add-on gifts. It's always great to hear when our customers receive compliments on their jewelry!

Thank you again for sharing your experience, Anuradha. We look forward to serving you in the future!

Best regards,
Lia

Rated 5 out of 5 stars

Beautiful shipping

Beautiful shipping, on time, responsive to email! Beautiful necklaces that I’m loving so far!!

25 March 2025
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Reply from idyl

Hi Traci,
Thank you so much for your lovely feedback! We're absolutely delighted to hear that you had a wonderful experience with our shipping and that you're loving your beautiful necklaces! ✨ If you have any more thoughts to share or need assistance down the line, don’t hesitate to reach out.
Enjoy your jewelry! 🤍

Rated 5 out of 5 stars

beautiful timeless

21 March 2025
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Reply from idyl

Hi,
Thank you so much for your lovely review! We're delighted to hear that you find our jewelry beautiful and timeless. Your kind words mean a lot to us, and we're thrilled that you're enjoying your pieces. If you ever need any assistance or have any questions, feel free to reach out.
Best regards,
Lia

Rated 5 out of 5 stars

Beautiful and brilliant!

Excellent service and very quick to respond for any questions. Beautiful designs, and affordable prices.

21 March 2025
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Reply from idyl

Hi,
Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our service and found our designs beautiful and prices affordable. Your satisfaction is very important to us, and we appreciate your feedback.
Best regards,
Lia

Rated 5 out of 5 stars

Beautifully made pieces

Beautifully made pieces by true artisans. Packaging is gorgeous as well.

21 March 2025
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Reply from idyl

Hi Kori,

Thank you so much for your lovely review! We’re thrilled to hear that you appreciate the craftsmanship of our pieces and the effort we put into our packaging. Your kind words mean a lot to us.

Warm regards,
Lia

Rated 5 out of 5 stars

My most favourite high end jewellery…

My most favourite high end jewellery range. Quality is exceptional and service is amazing. Love the loyalty point collection!

17 March 2025
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Reply from idyl

Hi Rebekah,

Thank you so much for your wonderful review! We're thrilled to hear that our jewelry range has become your favorite and that you're impressed with the quality and service. It's great to know you're enjoying our loyalty point collection as well. We truly appreciate your support!

Warm regards,
Lia

Rated 5 out of 5 stars

Amazing pieces

Amazing pieces, great customer service and super fast shipping!

17 March 2025
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Reply from idyl

Hi Jennifer,
Thank you so much for your kind words! We're thrilled to hear that you love our pieces and had a positive experience with our customer service. Ensuring fast shipping is one of our top priorities, and we're glad it made a difference for you.
Best regards,
Lia

Rated 2 out of 5 stars

The jewelry is so good I loved each one…

The jewelry is so good I loved each one of them.
But I am disappointed with the DHL service you guys have used to ship the jewelry.
It was an unnecessary strain and stress I had to go through else I would have not received my package.
I didnt receive the package even for almost two attempts. after inquiring with them. I was asked to pick it up for their dispatcher location.

Hope you guys use a best dispatch vendor for international shipping.

13 March 2025
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Reply from idyl

Hi there,

Thank you for your kind words about our jewelry. We're delighted to hear that you loved each piece. However, we're truly sorry to hear about the difficulties you experienced with the shipping service. Your feedback is valuable to us and we will certainly take it into consideration when reviewing our shipping partners.

We appreciate your patience and understanding, and hope that despite this inconvenience, you're enjoying your beautiful new jewelry.

Warm regards,
Lia

Rated 5 out of 5 stars

Great customer service !

Great service and extremely fast shipping! Will buy again “)

14 March 2025
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Reply from idyl

Hi Sally,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service and that your order arrived quickly. We look forward to serving you again in the future.
Best regards,
Lia

Rated 5 out of 5 stars

My 2nd purchase with Idyl

My 2nd purchase with Idyl. Beautiful jewellery. Great communication from the team about shipping dates. Got a handwritten note with my order - nice personal touch!

11 March 2025
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Reply from idyl

Hi Sinead,

Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying your second purchase from Idyl. It's great to know that our communication about shipping dates met your expectations and that the handwritten note added a special touch to your experience. We truly appreciate your support and hope to continue providing you with beautiful jewelry and excellent service.

Best regards,
Lia

Rated 5 out of 5 stars

Very good company.smooth transaction…

Very good company.smooth transaction and communication to staff is top of the line!!! Unique and brilliant jewelries,do i say more,go and get yours!!! Recommended!!!

11 March 2025
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Reply from idyl

Hi Mitchell,

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a smooth transaction and found our communication top-notch. It's wonderful to know that you love our unique and brilliant jewelry pieces. Your support means a lot to us!

Best regards,
Lia

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