I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of m... See more
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Review summary
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Never have a bad experience buying from cex. The only reason I don't give 5 stars is excessive postage costs. Even more when multiple items are shipped from the same store and they don't combine posta... See more
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say... See more
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
Company details
Written by the company
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Written by the company
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contact info
4.0
Great
44K reviews
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Customer service excellent and very…
Customer service excellent and very helpful
25 April 2026
Unprompted review
Good service,fast delivery thank you.
2 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Took forever to come them when it came…
Took forever to come them when it came they left me 1 short ad they had not got. No contact of anybody. Wouldn't use again
17 April 2026
Reply from CeX/Webuy - Ireland
Dear Liam,
Thank you for your review.
I'm very sorry that we could not fulfil one of the items from your recent order, and I apologise for the inconvenience caused to you.
As CeX does not have a centralised warehouse, the stock is sourced from various CeX stores across the region. Thus, in instances such as yours, before the online order is processed, it may be noticed that products may be sold in the store, assigned to another online order or may not be in a condition to be dispatched.
The next time you place an order with CeX you may include the same item again along with the other items, if available in stock.
Further, when an online order is dispatched, usually delivery should take no more than 3 to 5 working days. However, we ask that you allow up to 14 working days for the items to arrive, as all items are sourced and dispatched from any of our stores across the region.
I hope this information helps & in case you require any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
I ordered an oculus meta quest 2
I ordered an oculus meta quest 2, grade B, for €190.
It arrived within reasonable time, well packed.
The reason I gave 2 stars was the condition of the oculus. It looked dirty, with blond hairs stuck to the lining. Battery life doesn't seem great. At least, it should have been cleaned and had the battery checked before sending it across.
I'm thinking of returning it.
16 April 2026
Reply from CeX/Webuy - Ireland
Dear Omar,
Thank you for your review.
Before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean & saleable condition in line with our grading guidlines. We intend to provide only the highest quality items to our customers.
I'm sorry to learn that your product was delivered unclean & if the battery is faulty.
Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward
For us to look into this further, please return the item in question in line with our online return policies - https://tinyurl.com/5n886r4m.
In case you need any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
they sent my order to the wrong place…
they sent my order to the wrong place across the country and then they refunded me 8 euro less than i was supposed to get
16 April 2026
Reply from CeX/Webuy - Ireland
Dear Scott,
Thank you for your review.
I’m sorry to hear that one of the items from your recent purchase was not delivered.
According to our records, the item was dispatched to the correct address from the store. However, since it was not received, our central team has processed a full refund of €10 to your original payment method.
I also see that you’ve already contacted us about this, and a member of our team is currently assisting you. Please rest assured that our team shall get back to you with an update regarding a refund on the same email thread shortly.
In the meantime, if you need any further assistance, feel free to reply to that email, and we’ll be happy to help.
Kind regards,
Rahul
I ordered 3 dvds
I ordered 3 dvds. One was cancelled because they couldn't find it in there shops. Received one and still waiting on 1 more. I will not get the last one because ordered weeks ago. Terrible service all round. It was my first time ordering dvds, won't ever again from CEX
2 April 2026
Reply from CeX/Webuy - Ireland
Dear Kenneth,
Thank you for your review.
I'm very sorry that we could not fulfil one of the items from your order, and I apologise for the inconvenience caused to you.
As CeX does not have a centralised warehouse, the stock is sourced from various CeX stores across the region. Thus, in instances such as yours, before the online order is processed, it may be noticed that products may be sold in the store, assigned to another online order or may not be in a condition to be dispatched.
Further, I understand that you've not yet received delivery for one of the items.
To assist you further in this, I've sent an email to your registered ID. Please check your Spam/junk folder in case you do not receive an email in your inbox.
Regards,
Rahul
3 times in a row got a different RAM sizes
3 times in a row got a different RAM capacity than bought.
First time was in Tallaght CeX, ordered pick-up of two 16gbs sticks and got two 8gbs sticks. Well okay, I thought, returned it and got 1 from Clondalkin CeX… and it was 4gbs instead of 16gb this time. At the same time I ordered 16gbs for delivery, and got 8gbs again.
If they cant check the ram capacity they sell, imagine how they check other electronics then.
16 April 2026
Reply from CeX/Webuy - Ireland
Hi,
Thank you for your review.
I'm sorry to learn about the unfavourable experience with your recent orders & please accept my apologies for the inconvenience caused.
As we deal in used good, as a standard process, each product brought to us for sale is tested on set parameters to ensure it is bought under a correct description. We regret to learn that your items slipped past our testing measures.
Please rest assured that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.
Upon reviewing our records, I noticed that your orders were refunded in accordance with our return policy.
To assist you further in this, I've sent an email to your registered ID. Please check your Spam/junk folder in case you do not receive an email in your inbox.
Regards,
Rahul
Reply from CeX/Webuy - Ireland
Hi Ozgun,
Thank you for your review and I understand that you are awaiting delivery of your order.
Our delivery timescale was outlined, considering items can be sourced from any of the stores across Ireland. Usually, the product is delivered in 3 to 5 working days, but we request that you allow up to 14 working days as this timeframe also accounts for the possibility of lost orders, allowing sufficient time for tracking and ensuring their successful delivery.
Since you were in touch with us via email, my colleague outlined a resolution in line with our delivery policy. In line with our delivery policy, please allow till 6 May 2026 for it to be delivered. In case it hasn't been delivered by this date, please reply to the same thread and we will investigate it further.
Regards,
Ashwin
delivery servic
2 April 2026
Reply from CeX/Webuy - Ireland
Hi,
Thank you for your review and I understand that the delivery experience didn't meet your expectations.
Online orders can be sourced from any of our stores across Ireland and usually, the product is delivered in 3 to 5 working days, but we request that you allow up to 14 working days. This time allows us to effectively track and resolve any potential issues with lost orders, ensuring a smooth delivery experience.
It seems that there was a delay in collection from the store, for which I would like to extend my apologies. The order shows as delivered and I hope it is in working order.
Since you were in touch with us via email, feel free to reply to the same thread if you require further assistance.
Regards,
Ashwin
Great service
Great service. Arrived only a couple of days following the order... quicker and cheaper than amazon.
16 April 2026
Very good service
Very good service they sent me the wrong charger and replaced it for free I’m very impressed
15 April 2026
Phone was in excellent condition…
Phone was in excellent condition battery 100%.
Very happy with purchase and delivery.
15 April 2026
I purchased a ZTE 3000 router from CeX…
I purchased a ZTE 3000 router from CeX (ie.webuy.com) and was left disappointed. The product description did not mention that the device uses firmware from the Three Ireland network.
The router itself is not locked to a specific network, however the installed firmware significantly limits its functionality compared to the original version. This is an important detail that directly affects the user experience, and it should have been clearly stated in the product description.
In practice, the device differs from the standard version a buyer would expect. I was expecting a router with original firmware and full functionality, but that was not the case.
I consider the listing misleading due to the omission of this key information. I would recommend clarifying such details before purchasing.
16 April 2026
Reply from CeX/Webuy - Ireland
Hi Aleksejs,
Thank you for your review.
I am sorry to hear that the router did not meet your expectations.
The item is listed as ZTE T3000 or AX3000 Pro Wireless Dual Band Gigabit Router, and the “3” in the title indicates that it is associated with the Three Ireland network. Devices linked to specific networks can come with firmware variations, which may affect certain features or settings.
All listings are created based on the information available for the product variant, and the device supplied matches the listed specification.
If you have any questions about the functionality or need assistance with the device, please feel free to email us with your order details. We will be happy to look into this further and assist you.
Regards,
Nikita.
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