Ignite Plumbing Services (Scotland) Ltd Reviews 

259
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have an electric boiler and I was struggling to find someone to service it. Ignite Plumbing Services, saved the day. I was able to make a booking a week in advance, they came on time, serviced the b... See more

Company replied

Rated 5 out of 5 stars

Highly recommend this company just had gas boiler and underfloor heating serviced by them. Great communication from start to finish arrived exactly on time stated. Carried out the service to a very hi... See more

Company replied

Rated 5 out of 5 stars

Very Impresssive - 5 star ⭐ Company gave regular updates before the works and Ian the engineer arrived when expected. He was very professional throughout and everything working well Hot showers aga... See more

Company replied

Rated 5 out of 5 stars

I have always found Alan very competent and helpful. As an example, fairly recently we needed a new heat exchanger on the boiler in our church. Because he knew we had a big funeral coming up (Winter t... See more

Company replied

Company details

  1. Heating service
  2. also in
  3. Boiler supplier
  4. Central Heating Service
  5. Gas engineer
  6. Gas installation service
  7. Plumber

Written by the company

Ignite Plumbing Services is a customer-focused plumbing company dedicated to delivering reliable, high-quality solutions for both homeowners and businesses. Whether you’re dealing with a sudden leak, a stubborn clog, low water pressure, or a water heater that won’t keep up, our team is committed to diagnosing the issue quickly and providing a repair or replacement that lasts. We handle everyday plumbing needs as well as larger projects, including fixture upgrades, pipe repairs, preventive maintenance, and system improvements designed to keep your property running smoothly. At Ignite Plumbing Services, we believe great service starts with clear communication and honest guidance. We take the time to explain what’s happening, outline your options, and recommend the best path forward without pressure or confusion. Our technicians arrive prepared, work efficiently, and treat your home or jobsite with respect by keeping the area clean and safe throughout the process. We’re proud to be the kind of plumbing partner you can count on when it matters most: responsive, professional, and committed to doing the job right the first time. When you choose Ignite Plumbing Services, you’re choosing dependable workmanship, straightforward service, and peace of mind, backed by a team that takes pride in every detail.


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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4.8

All reviews

(259)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Still the most reliable heating…

Still the most reliable heating engineers, complete understanding of all systems.

13 November 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for taking the time to leave us a 5-star review.

We're delighted to hear that you consider us the most reliable heating engineers with a complete understanding of all systems. Your feedback is greatly appreciated. Thanks, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Excellent Service

After booking appointment Kept us updated about appointment and arrival. Very helpful explaining about problem and how fixed. Gave us information about what to do if problem arose again

10 November 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for your fantastic 5-star review! We are so glad to hear that you were kept updated about your appointment and that our team member was very helpful in explaining the problem and the fix. If we can assist you with anything else, please don't hesitate to get in touch. Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Amazingly fast and very polite and…

Amazingly fast and very polite and boiler service. Ignite Plumbing Services stepped in, after our regular servicing people did not answer our phone calls, and serviced our boiler for the year. Will definitely use again!

10 November 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for the fantastic 5-star review. We are glad we could complete this for you and that you found our service to be polite. If we can assist with any other plumbing or heating needs, please don't hesitate to get in touch. Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Company that cares

Had to contact company to try and reschedule appointment timing as something unplanned cropped up. Very helpful in rescheduling my timing to earlier in the day to allow both of my appointments to happen. Regular contact made prior to appointment and turned up on time and quietly and cheerfully completed the job. Cleaned up and you wouldn’t even have known he was here. Regular customer due to the high level of excellent customer service and contact. Technical aspects of every task are also completed to a high standard as never been any post work problems.

4 November 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for the fantastic 5-star review! We really appreciate your loyalty as a regular customer.

We're glad we could quickly reschedule your appointment, and that our engineer was prompt, cheerful, and did a high-quality job. Hearing that the work was clean and professional is a great compliment and what we always aim for.

It means a lot that you continue to trust us with your plumbing needs and appreciate our customer service. We look forward to serving you again! Thanks again, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Ignite Plumbing Services

Ignite Plumbing Services have repaired and maintained our Church Boilers for a few years now. I have always found them to be very reliable, efficient and quick to respond to requests for service. Customer Service is excellent and I would recommend them 100%.

24 October 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you've consistently found our services reliable, efficient, and that our customer service has met your expectations. It's been a pleasure maintaining your Church Boilers for the past few years. Thanks again, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

I'm very happy with the service

I'm very happy with the service that Ignite provide, prompt without any fuss, Ian the engineer has been very helpful anytime he's been called out, always polite and well mannered

24 October 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for your kind words! We're thrilled to hear you're happy with Ignite Plumbing's service and that Ian has been so helpful. We truly appreciate your business. Thanks again, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Good Service for the last 7 years…

Have used Ignite for the past 7 years on servicing our domestic boiler and sealed gas fire.

Very easy to arrange an appointment, kept informed as to arrival time, always prompt and work carried out by Ian is to a high standard.

Happy to recommend

26 September 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your kind words! We're thrilled to hear you've had such a positive experience with Ignite Plumbing over the past seven years, and we'll be sure to pass on your compliments to Ian. We truly appreciate your recommendation. Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

A really nice and professional engineer

Engineer arrived after having given a 15 minute call beforehand to say he was on his way. He went straight up the stairs and started the gas boiler service. I had asked a semi technical question about the possibility of having a condensing tumble drier in the same cupboard as the gas boiler. He said he didn’t think it would be an issue but then came down stairs saying he had reviewed the Gas Safety Regulations and whilst it didn’t specify that it couldn’t be done. He said it shouldn’t be done as there may be a build up of heat in the cupboard which may affect the boiler. He then went back to servicing the boiler and completed this. He then said he only found the boiler installation instructions in the cupboard and did we have the other boiler documents. I found them in a drawer and he completed the section showing the work had been completed. All round a really nice guy who went out of his way for us.

25 September 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for your fantastic 5-star review! We're delighted to hear that our engineer provided such excellent service. We pride ourselves on having knowledgeable and helpful staff, and it's wonderful to know that our engineer's thoroughness made a positive impression.
Thanks, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Latest job

Straightforward tap repair but diagnosed and repaired as quickly and efficiently as ever.

8 September 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for your kind words! We're glad to hear you were happy with our tap repair service and that we could get it done quickly and efficiently. We appreciate your business! Thanks, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Quick Response 📞…

Ignite responded quickly to my call 📞 for help with a leak into the downstairs property. Sorted the leak immediately and tried everything to clear the blockage which became apparent. Recommended a very efficient drainage engineer.

6 June 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your kind words! We're thrilled to hear that we were able to respond quickly and resolve your leak, as well as assist with the blockage. We appreciate you taking the time to share your positive experience. Thanks, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Annual service of my hot water cylinder…

Annual service of my hot water cylinder just carried out. Punctual, professional and friendly as always

1 August 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for your fantastic 5-star review! We're delighted to hear that you consistently find our service punctual, professional, and friendly during your annual hot water cylinder maintenance. Your continued trust means a lot to us. Thanks, Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

I’ve used ignite plumbing for a number…

I’ve used ignite plumbing for a number of years and the service has always been at a very high standard. Always prompt and quick to fix issues. Excellent

2 July 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your kind words and for being a loyal customer! We truly appreciate your feedback and are delighted to hear that you've consistently received high-standard service from Ignite Plumbing. We always strive to be prompt and efficient in resolving issues.

Thanks again for your continued support!

Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Water heater installation

The service with ignite has always been pleasant I have used their services before. The diagnostic to then actual service was so simple and straightforward and Alan was very helpful, as was everyone else I communicated with :)

18 June 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your kind words! We're thrilled to hear that you've consistently had a pleasant experience with Ignite Plumbing and that our diagnostic and service process was straightforward. Alan and the entire team appreciate your recognition. We look forward to assisting you again in the future! Carolyn and all at Ignite Plumbing

Rated 5 out of 5 stars

I needed new bath taps fitted

I needed new bath taps fitted, but was a bit concerned about the lack of access to the old taps.
Ian arrived, as arranged with Carolyn, and assessed the job with me.
Fortunately, after carefully removing a few bathroom units, he was able to fit my new taps.
Everything was left as before and job done!
This is the 4th time I have used Ignite Plumbing and it definitely won’t be the last time!
Everyone is so friendly and accommodating, and fill you with confidence from the moment they arrive.
I would definitely recommend them!!

4 June 2025
Unprompted review
Ignite Plumbing Services (Scotland) Ltd logo

Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your wonderful review! We're thrilled Ian was able to resolve the tap issue and that you had a positive experience. We truly appreciate your continued support and look forward to helping you again in the future. Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Leaking pipe fixed professionally by Ian.

Service from first phone call until Ian showed up to fix the leak was very quick. Ian the plumber was very professional and courteous in his manner to me and the job. Very quick diagnosis and then fixed the problem with the minimum of fuss. No problems so far, so I shall notify my friends about this prompt and efficient tradesmen. This is the second time that I have used this company, and both times have been a success. I will use them again in the future. Very happy with results.

27 May 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with our service, from your initial call to Ian's efficient and professional work. It's great to know that you are happy with the results and will recommend us to your friends. We truly appreciate your repeat business and look forward to assisting you again in the future. Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Diagnostic visit and solution

Diagnostic visit and solution
On first visit, they quickly diagnosed problem with my heating as requiring new pump which was fitted on 19/5/25. Very efficient and courteous staff. Heating working well now. Thank you Alan and Ian.

15 May 2025
Unprompted review
Ignite Plumbing Services (Scotland) Ltd logo

Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your wonderful 5-star review! We're delighted to hear that Alan and Ian were able to quickly diagnose and resolve the issue with your heating, and that you found our staff efficient and courteous. We appreciate you taking the time to share your experience.

Best regards,

Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Ian was superb at identifying and…

Ian was superb at identifying and rectifying the problems with our older central heating system which he rectified with ease.

25 April 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that Ian was able to quickly identify and resolve the issues with your central heating system. Your feedback is greatly appreciated and will be passed on to Ian.

Best regards,

Alan and all at Ignite Plumbing

Rated 5 out of 5 stars

Highly recommend

Had an electric shower and new bath taps fitted. Great job, courteous and left the bathroom clean and tidy. Was very helpful before the fitting in guidance on which shower to purchase and the was a really good price.
Will definitely keep in mind for any other future projects.

22 April 2025
Unprompted review
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Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your fantastic 5-star review! We're thrilled to hear you were happy with the shower and tap fitting, and that you found our guidance helpful. We appreciate you keeping us in mind for future projects. Best Regards, Alan and all at Ignite Plumbing

Rated 1 out of 5 stars

Problem was not fixed

Problem was not fixed. This company, apparently, do not fix internal blocked pipes. Strangely the second plumber did and had no problem diagnosing the issue and resolving it. This company suggested we pay for the external sewage system to be checked (which we did and it was perfectly clear) after paying them £198. I would not recommend them simply because they did not fix the issue when another plumber easily did.

21 March 2025
Unprompted review
Ignite Plumbing Services (Scotland) Ltd logo

Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you for taking the time to leave a review. We are sorry you feel that you have not received the service that you expected. The £198 inc Vat was to supply and install the replacement cistern internals as your toilet was making a noise and our engineer explained to you and your family member that these needed to be replaced to stop the noise. I assume these replacement parts that you have been charged for has resolved the issue of the noise when the toilet was flushed. This price was quoted before any work was completed. On the initial visit there was no mention that the toilet was blocked or not flushing away. You contacted us a week after our engineer's visit to say that the toilets were blocked, and our engineer returned with no charge and advised that the external drainage should be inspected as both upstairs and downstairs toilets were affected. This usually indicates an external blockage. We were not given the opportunity to return to rectify this issue after the external drainage was inspected. We have tried our best to fix this and have answered all calls and emails. I can only apologise that you feel this way.

Rated 5 out of 5 stars

Renewal of toilet insides

Person arrived at planned time to compleat the work I was also kept up to date as to arrival time (renewing inside of toilet) Work was completed efficiently and in good time I was able to plan for costs involved using prior quote This prevented issue from becoming a bigger problem and an emergency at a future time.Will use company again in the future

6 March 2025
Unprompted review
Ignite Plumbing Services (Scotland) Ltd logo

Reply from Ignite Plumbing Services (Scotland) Ltd

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you were pleased with our service, from the timely arrival to the efficient work and clear pricing. We're especially glad we could help prevent a future emergency. We look forward to serving you again. Thanks, Alan and all at Ignite Plumbing

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