Great and attentive service. Excellent turnaround times and punctuality. Two minor points. I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you tho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful service, not sure how I have lived without iihateironing in my life! The 24 hour turnaround is perfect. Sheets come back beautifully ironed (something I hate doing) and great for large tow... See more
Company replied
Absolutely incredible service every time - my items are back within 24 hours! If there are any marks they are not able to get out, it’s great they let me know prior to collection. Would highly recomme... See more
Company replied
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within th... See more
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Company details
- #5 of 9 best companies in Dry cleaner
- #9 of 12 best companies in Clothing alteration service
- #1 of 3 best companies in Launderette
- #4 of 12 best companies in Laundry
- #6 of 9 best companies in Laundry service
- #6 of 9 best companies in Shoe repair shop
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.4
Excellent
6K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They provide an excellent and efficient…
They provide an excellent and efficient service. They collect and deliver promptly and reliably and the quality of their service, laundry, dry cleaning and alterations is first class.
9 March 2026
Unprompted review
Reply from ihateironing
Hello John,
Thank you for taking the time to share your experience. We’re so pleased to hear that you’re impressed with our prompt and reliable door to door service. It’s great to know that the quality of our laundry, dry cleaning, and alterations has met your expectations.
Your kind feedback means a lot to our team, and we truly appreciate your support. We look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Excellent and reliable
Reliable pick up and delivery service.
Great communication, no hidden fees. If something needs special attention they make sure to let you know at every step of the way.
Fast service and great quality.
I love they always offer an additional bag, super convenient!!!
I’m a recurrent client since early 2025 and I plan to continue using it 😎😎
5 March 2026
Unprompted review
Reply from ihateironing
Hello Daniela,
Thank you for taking the time to share your experience. It’s wonderful to hear that we have earned your trust and loyalty. We are so pleased that you are satisfied with our professional quality standards, customer care, and the convenience we provide.
We truly appreciate your feedback and look forward to seeing you for your next collection, complete with your complimentary laundry bag.
Best wishes,
Saf
IHI Customer Care
The clothes are always cleaned really…
The clothes are always cleaned really well and shirts pressed perfectly.
6 March 2026
Unprompted review
Reply from ihateironing
Hello Suzanne,
Thank you for your kind feedback. We’re thrilled to hear that our quality standards have met your expectations and that your shirts are pressed perfectly. Your satisfaction is always our top priority.
We truly appreciate your support and look forward to continuing to provide the high standard of service you’ve come to expect from us.
Best regards,
Saf
IHI Customer Care
Service gone rapidly downhill recently
Since the company have taken on more sub-contractors the previously good service has become hopeless. All instructions are completely ignored. I have been in touch with the company many times to try to find a way through this, but they take no responsibility for their sub-contractors. Sadly will now be going elsewhere.
5 March 2026
Unprompted review
Reply from ihateironing
Dear Jackie,
We are deeply sorry for the frustrating experience you have had with our service and truly regret letting you down.
We take your feedback very seriously, and our dedicated Quality Assurance Manager has personally reached out to you to address your concerns.
While we remain committed to making the necessary improvements to our service, we understand that your trust has been shaken, and for that we sincerely apologise.
Best regards,
IHI Customer Care
Great service
4 March 2026
Reply from ihateironing
Hello Claire,
Thank you for reviewing our service. We hold ourselves to high standards, so we are delighted to have earned your five star rating.
We truly appreciate your support and look forward to seeing you again soon for your next collection.
Kindest regards,
Saf
IHI Customer Care
First time user
First time user. Needed a Super king size Duvet washed and dried as wouldn't fit in our machine..
5 Star service. App was easy to book for collection and delivery. Great price too as saved loads of hastle.
Couldn't recommend more. Thank you.
4 March 2026
Unprompted review
Reply from ihateironing
Hello Nick,
Thank you for taking the time to review your first order with us. We are delighted that our door to door service for your duvet provided convenience at a fair price, and your recommendation truly means the world to us.
Your satisfaction and convenience remain our priority, and we look forward to serving you again whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
Great service
Great service, washing always collected and returned on time. Comes back clean and smelling lovely. Staff are friendly and helpful.
3 March 2026
Unprompted review
Reply from ihateironing
Hello Cheryl,
Thank you for your kind words. It's wonderful to know that you are satisfied with our prompt and professional service, and we truly value your feedback about our team.
We sincerely appreciate your support and look forward to maintaining the standard of service you have come to expect from us.
Best regards,
Saf
IHI Customer Care
Reply from ihateironing
Hello Inga,
Thank you for reviewing our service. We are thrilled to have earned your five star rating and to have met your expectations.
We truly appreciate your support and look forward to seeing you again soon for your next collection.
Kind regards,
Saf
IHI Customer Care
Very efficient service
Very efficient service! Love the care taken when the clothes return in good quality cover bags.
2 March 2026
Unprompted review
Reply from ihateironing
Hello Jane,
Thank you for your kind words. We truly appreciate your feedback and are so glad to know you’re satisfied with the convenience of our service, the standard of garment care, and the quality of our garment covers.
We look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
Great service
2 March 2026
Reply from ihateironing
Hello SO,
Thank you for your feedback. We’re delighted that our service has met your expectations, and it’s wonderful to know your experience with us has earned a five star rating.
We look forward to continuing to provide you with the high standard of service you have come to expect.
Many thanks,
Saf
IHI Customer Care
Impressive Level of Service
This service was very easy to schedule, and my items were returned with care.
28 February 2026
Unprompted review
Reply from ihateironing
Hello Connie,
Thank you for taking the time to share your feedback. We’re so pleased to hear that you’re satisfied with the convenience and high quality standard of our service. Your satisfaction is always our priority.
We truly appreciate your support and look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Extremely unhappy
I gave in two of my Ugg boots to get cleaned. They came back stained and the texture became rough and the color changed. Even the collar of the shoe was turned inside out. I am extremely disappointed especially because of the expensive price I paid. I expected better from them since I had a hapt experience with my other shoes.
2 February 2026
Reply from ihateironing
Dear Imane,
We sincerely apologise for the disappointing experience you had with our service.
Please be assured that we take your feedback seriously. Your case has been escalated to our dedicated Quality Assurance Manager, who has thoroughly reviewed the matter and personally reached out to you.
In the meantime, we thank you for your patience during this resolution process and remain committed to making the necessary improvements to our service.
Best regards,
IHI Customer Care
brilliant service!
26 February 2026
Reply from ihateironing
Hello Natalie,
Thank you for your kind feedback. It’s wonderful to hear that you had a brilliant experience with us. We set high standards for ourselves, so we're pleased to know we have met your expectations.
We truly appreciate your support and look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
Really good service
Really good service, meticulous care of clothes. Over a period of 3 years, I went through three disappointing laundry services before finding IHI, and what a contrast. They collect and deliver when they say they will, too. Very easy app. Great communication if anything out of the ordinary needs doing.
27 February 2026
Unprompted review
Reply from ihateironing
Hello Laura,
Thank you for sharing your experience with our service. We are so pleased to have earned your trust over the last three years, and we’re delighted that you can rely on our professional standard of quality care, easy to use app, and communicative customer care team.
Your satisfaction and convenience are our priority. We truly appreciate your feedback, and we look forward to continuing to serve you.
Kind regards,
Saf
IHI Customer Care
Reliable and flexible.
26 February 2026
Unprompted review
Reply from ihateironing
Hello Stuart,
Thank you for taking the time to leave a review. It’s wonderful to know that our flexible time slots and reliable service have met your expectations.
Your convenience is important to us, and we look forward to maintaining the consistent standard of service you have come to expect from us.
Many thanks,
Saf
IHI Customer Care
A very useful service
A very useful service. Easy to book a collection and delivery. The laundry is always beautifully ironed and wrapped in tissue paper.
24 February 2026
Reply from ihateironing
Hello Kathy,
Thank you for your kind review. We’re delighted to hear that you are pleased with the ease of our door to door service. It’s lovely to know that our presentation, attention to detail, and quality of pressing have impressed you. Your satisfaction and convenience are our priority.
We truly appreciate your support and look forward to serving you on your next collection.
Best regards,
Saf
IHI Customer Care
Fantastic company!
I’ve been using Ihateironing for about a year now. The service has been really handy as I’m in a wheelchair now after bone cancer.
Every single time the driver has kept to the one hour time slot both picking up and delivering back.
Everything is ironed fantastically and the repairs I’ve had to clothes are excellent and prices are good.
Customer Svc is thorough and professional.
Cannot recommend them enough.
24 February 2026
Unprompted review
Reply from ihateironing
Hello Lisa,
Thank you for taking the time to review our service and for trusting us with your garments over the past year. We’re so pleased to have provided you with the convenience and reliability you can depend on. It’s wonderful to know that our punctuality, standard of garment care, and alterations have consistently met your expectations.
Your kind words about our Customer Care team mean the world to us, and we are thrilled to have earned your recommendation. We look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
Considerably more reliable and flexible…
Considerably more reliable and flexible than competitors, in my experience.
24 February 2026
Unprompted review
Reply from ihateironing
Hello Edward,
Thank you for your kind feedback. We’re delighted to hear that you’ve found our service to be reliable and flexible, and that your experience with us has stood out compared to others.
We truly appreciate your support and look forward to seeing you for your next collection soon.
Many thanks,
Saf
IHI Customer Care
Great service
Easy to access website for orders. Very prompt collection and delivery within 24hrs. Kept informed of collection and delivery time. Very prompt service. Friendly drivers. Laundry returned as requested, freshly laundered and neatly folded. Great presentation. Very satisfied with the service
22 February 2026
Reply from ihateironing
Hello Eileen,
Thank you so much for your wonderful review. We’re delighted to hear that you found our website easy to use and that our prompt collection and delivery, clear communication, and friendly drivers all contributed to a great experience.
It’s lovely to know you were pleased with the presentation and the quality of care taken with your laundry. Your satisfaction means a great deal to us, and we look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Love it
Their service is incredibly easy to use and reliable. The delivery staff are always lovely. I find their app very easy to use as well, and their customer service is quick and helpful. I’ve used them three or four times already for all my bedding and it’s going to be a regular thing. I can’t imagine going back!
22 February 2026
Reply from ihateironing
Good morning,
Thank you for sharing your experience with our service. We hold ourselves to high standards across all aspects of the business, so we’re thrilled that our drivers, customer care team, and the ease of our app have met your expectations.
Your feedback truly means the world to us, and we’re delighted to have earned your loyalty. We look forward to continuing to serve you.
Kindest regards,
Saf
IHI Customer Care
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