iHeartRaves Reviews 

268
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team for their prompt responses and exceptionally helpful solutions when managing various order issues. Reviewers also love the fantastic clothing quality, vibrant designs, and the diverse product selection available on the website. However, some people mentioned experiencing frustrating issues with incorrect sizing or delayed deliveries. A few customers noted that tracking numbers were missing or packages failed to arrive initially, requiring extra follow-up with support. Despite these occasional setbacks, people generally appreciate the rapid communication and dedication shown by the team in resolving problems.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, expressing strong satisfaction with the fast, attentive, and... See more

Customer service

Consumers find customer service to be positive, frequently praising the rapid response times and helpful... See more

Order

Users describe positive interactions with order processes, frequently praising fast support agents who... See more

Response time

Clients share positive opinions on response time, noting that reviewers frequently experience super speedy... See more

Product

People report positive experiences with the product, expressing deep satisfaction with the amazing clothing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off can we talk about how amazing their clothes are but they back it up with the best customer service! My account has my old address and I put in my new one for shipping but I had to change one... See more

Rated 5 out of 5 stars

I love the Flashbang Matrix Reflective Hooded Bodysuit! It fits very snug and shapes my body more than I expected. I also bought the Night Vision Reflective Cutout Jumpsuit and the Time 2 Get Lit Refl... See more

Rated 5 out of 5 stars

I am very surprised and satisfied with their customer service. One of the items I ordered was out of stock. They had reached out to offer a variety of solutions. They even sent a follow up email when... See more

Rated 5 out of 5 stars

I LOVE Emma!! I paid for expedited shipping because I have a rave event I’m going to Wednesday night and my shirts are supposed to be here Wednesday and I wanted to 10000% confirm they would be and sh... See more


Company details

  1. Shopping & Fashion

Written by the company

Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

268 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(268)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My package got lost in transit

My package got lost in transit, and within 4 hours of me emailing them they got it straightened out! My new order is already being packed and shipped. This isnt my first purchase from IHR, but it is the first slip up, and they solved it the way every business should. Easily and professionally!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful help

Joan helped me out tremendously! During the beginning of the Black Friday sale a piece that I ordered got over sold and Joan helped get me something as a replacement. This was a huge deal as this was my first order for a matching rave outfit with my husband!
I already put in a second order because I loved my outfits so much!
Thank you!

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Customer service solved my problem

I was having issues with a discount code not working for my order, and so I emailed customer service and Remie helped me to get a new code by the next day! I'm a returning customer of iHeartRaves and look forward to continue ordering from them in the future. Thank you!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

As a shopper of many things

As a shopper of many things when something is out of stock I don't know until I get my package or look at the receipt. I got an email from Joan saying my requested Item was over sold and gave the biggest apologies. My Joanie Joan then gave me … OPTIONS! Credit, refund, another item. I know it's silly but being reached out to and finding another item (with Joan's help) was really refreshing and I'm already back filling up my cart. Do I rave? Maybe. Do I love reflective cute stuff because I'm starting my running journey? Also a maybe. I do love this store and they have a new customer for life. Also, kudos on the size range! Yassssss.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Super fast responce time with a question via email. Placed my order an hour ago and already was updated that my items are.out for shipping. Awesome company and i will always recommend this company to my all that ask about my clothing. Great service, great products, customer for life.

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Return Inquiry

I had an inquiry regarding the return process and Remie was very prompt their responses. They were very helpful and my issues were resolved. I am very appreciative of the support I was provided :)

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Resolution of lost package

Emma was very friendly and kind and was quick to resolve my issue of a lost package. This is excellent customer service and I am very satisfied with the resolution that they presented to me.i will definitely be shopping here again. Thank you.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Mistakenly sent my order to the wrong place. The support person was quickly to respond which I really appreciated! Joan made the process so seamless and it was very helpful.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Gift card help!

Very helpful getting my gift cards re sent to me, as my first link was broken. Remie was very quick in getting the correct information sent! Thank you!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

I was excited to have a gift card and…

I was excited to have a gift card and decided to treat myself to some things for a few upcoming festivals. I placed my order and then had a customer service issue. Remie was fantastic and gave outstanding customer service to me after I shared some feedback about my experience. I plan on purchasing all of my festival wear and accessories with iheartraves and will encourage all of my friends to do the same!

24 October 2025
Unprompted review

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