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iHero ApS Reviews 8,550

TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

Recently bought all weather mats for a Tesla M32022, have to say I am impressed, they fit very well, on the bonus side it came with 1 frunk and 2 trunk mats. So far so good, the material seems stur... See more

Company replied

Rated 3 out of 5 stars

I have ordered some premium winter mats for my Tesla model 3 highland and I received an incomplete package . Even tho it is advertised that you get mats for the cabin , frunk and 2 x boot I just recie... See more

Company replied

Rated 1 out of 5 stars

I am writing this to warn other customers about the extremely unprofessional and dangerous service at iHero in Sct Mathias Centret, Viborg. I had the back glass of my iPhone 14 Pro Max repl... See more

Company replied

Rated 5 out of 5 stars

Very quick and reliable. I ordered not ling before xmas and the order arrived on time. Very helpful customer service! Thanks!

Company replied

Company details

  1. Phone repair service
  2. Mobile Phone Accessory Shop
  3. Mobile Phone Shop
  4. Computer repair service
  5. Hi-fi shop
  6. Mobile phone repair shop

About iHero ApS

Written by the company

Velkommen til iHero

Hos iHero har vi siden 2013 hjulpet tusindvis af kunder med at finde spændende produkter online. Vores mål er enkelt: at gøre online shopping nem, tryg og inspirerende.

Vi udvælger produkter med fokus på varer, der skiller sig ud – produkter du ikke nødvendigvis finder i det lokale supermarked. Sortimentet spænder bredt, fordi vi ønsker at tilbyde noget til mange forskellige behov, og fordi vi altid er på udkig efter nye og spændende produkter til vores kunder.

Hvorfor handle hos iHero?

Hurtig levering fra Silkeborg
Alle ordrer pakkes og sendes direkte fra vores eget lager i Silkeborg, så du slipper for lange leveringstider fra udlandet.

Unikt sortiment
Vi elsker at finde produkter, der skiller sig ud. Derfor arbejder vi konstant på at udvide sortimentet med spændende varer, du ikke ser alle steder.

Personlig kundeservice
Når du kontakter os, taler du med rigtige mennesker fra vores kontor i Silkeborg – ikke en chatbot eller et callcenter i udlandet.

Dansk lager og kundeservice

Når du handler hos iHero, handler du med en dansk virksomhed. Alle varer sendes fra vores eget lager i Silkeborg, hvor vores kundeservice også sidder til daglig.

Det betyder, at vores team faktisk kender produkterne på hylderne. Har du spørgsmål til en vare eller din ordre, er hjælpen aldrig langt væk. Du kan altid kontakte os på telefon eller mail – vi står klar til at hjælpe.

For os er god service ikke bare en ambition, men en grundlæggende del af vores måde at drive virksomhed på.

Stadig ejet og drevet af stifterne

iHero er bygget på en passion for teknik, gode produkter og ordentlig service. Virksomheden er stadig ejet og drevet af de oprindelige stiftere, og for os er iHero mere end bare en webshop – det er et livsværk.

Vi arbejder hver dag på at bygge en virksomhed med fokus på kvalitet, ansvarlighed og gode kundeoplevelser.

Anmeldt af tusindvis af kunder

Tillid er noget, man skal gøre sig fortjent til. Derfor betyder vores kunders feedback utrolig meget for os.

Vi er stolte af vores Trustpilot-score på 4,0 baseret på mere end 8.100 anmeldelser. Det viser, at vi leverer gode oplevelser – og at vi altid gør vores bedste for at finde en løsning, hvis noget ikke lever op til forventningerne.

Tak fordi du handler hos iHero

Vi er glade for, at du har fundet vej til iHero. Vores mål er at give dig en god oplevelse hele vejen – fra du lægger en vare i kurven, til den lander i din postkasse.

Har du spørgsmål eller brug for hjælp til at finde det rigtige produkt, er du altid velkommen til at kontakte os.

God shopping!
— Team iHero


Contact info

4.0

Great

TrustScore 4 out of 5

9k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

List product as "in stock" when it's not

I ordered a product listed as "in stock" on the website. It turned out that it wasn't and we didn't receive the product on the date we needed it. I was offered a discount but they couldn't say what date the product would arrive. I said no. Listing a product as "in stock" when it's not is a bad sign. I DID receive a full refund and the support guy was friendly.

7 September 2022
Unprompted review
iHero ApS logo

Reply from iHero ApS

Hej 😀
Jeg er ked af at høre du ikke har været tilfreds med din oplevelse hos os, send os en mail på kundeservice@ihero.dk så skal vi nok hjælpe dig videre i sagen.

Mvh
iHero ApS

Rated 1 out of 5 stars

I havent received my order its been 4…

I havent received my order its been 4 days

22 May 2022
iHero ApS logo

Reply from iHero ApS

Hej 😀
Jeg er ked af at høre du ikke har været tilfreds med din oplevelse hos os, send os en mail på kundeservice@ihero.dk så skal vi nok hjælpe dig videre i sagen.

Mvh
iHero ApS

Rated 1 out of 5 stars

Bad service

Bad service, unkomplet order

5 May 2022
iHero ApS logo

Reply from iHero ApS

Hej 😀
Jeg er ked af at høre du ikke har været tilfreds med din oplevelse hos os, send os en mail på kundeservice@ihero.dk så skal vi nok hjælpe dig videre i sagen.

Mvh
iHero ApS

Rated 5 out of 5 stars

Fin service.

23 April 2022
iHero ApS logo

Reply from iHero ApS

Hej 😁
Mange tak for din anmeldelse!
Vi er glad for at høre du er tilfreds med din oplevelse hos os.

Mvh
iHero ApS

Rated 5 out of 5 stars

Super god service

Super god service - hurtig levering

15 April 2022
iHero ApS logo

Reply from iHero ApS

Hej 😁
Mange tak for din anmeldelse!
Vi er glad for at høre du er tilfreds med din oplevelse hos os.

Mvh
iHero ApS

Rated 5 out of 5 stars

fast service

very pleased with the service, and delivery.

31 March 2022
iHero ApS logo

Reply from iHero ApS

Hej 😁
Mange tak for din anmeldelse!
Vi er glad for at høre du er tilfreds med din oplevelse hos os.

Mvh
iHero ApS

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, very happy. Tusind tak.

28 March 2022
iHero ApS logo

Reply from iHero ApS

Hej 😁
Mange tak for din anmeldelse!
Vi er glad for at høre du er tilfreds med din oplevelse hos os.

Mvh
iHero ApS

Rated 1 out of 5 stars
iHero ApS logo

Reply from iHero ApS

Hej Arash

Vi beklager meget at du ikke er tilfreds med produktet, hvis du ønsker at sende din vare tilbage kan du kontakte os på kundeservice@ihero.dk

Tak for din anmeldelse, forsat god dag! :)

Rated 1 out of 5 stars

Super sad to recieve an LCD screen for…

Super sad to recieve an LCD screen for iPhone 11 Pro Max, where as I had ordered an OEM Screen.

20 March 2022
iHero ApS logo

Reply from iHero ApS

Hej Puneet

Det er jeg ked af at høre, hvis du skriver til os på kundeservice@ihero.dk så sidder jeg hvertfald klar til at hjælpe dig!

Fortsat god dag! :

Rated 5 out of 5 stars

product works

Quick shipping, good price and product works

16 February 2022
Unprompted review
iHero ApS logo

Reply from iHero ApS

Hi Alberte!
Thank you for taking time to write a review of our service! We are happy that you gave us a 5 star! :-)
Have a nice weekend!

Rated 1 out of 5 stars

Absolutely useless company - stay away

Absolutely useless company with no credibility. Money taken. Goods not delivered. No info on when it will be delivered. Goods lost in warehouse, we are looking for it they say. I will never ever again buy anything through Ihero.

9 September 2021
iHero ApS logo

Reply from iHero ApS

Dear Peder
Based on the information you provided I cannot find you in our system. if you have the opportunity to send your information to kundeservice@ihero.dk, I would really like to help you.

iHero /// ApS

Rated 5 out of 5 stars

Very good

Very good delivery time and price. It also works as expected

12 June 2021
iHero ApS logo

Reply from iHero ApS

Hej Andres

Mange tak for din anmeldelse, det sætter vi stor pris på!

Fortsat god dag! :)
Med venlig hilsen
iHero ApS

Rated 5 out of 5 stars

Good price

Good price, shipped fast, reccomended!

14 May 2021
iHero ApS logo

Reply from iHero ApS

Hej Donovan

Det er vi rigtig glade for at høre, mange tak for din anmeldelse det sætter vi stor pris på!

Fortsat god dag! :)

Med venlig hilsen
iHero ApS

Rated 5 out of 5 stars

iPhone cover

Fint produkt, hurtig levering!

15 April 2021
iHero ApS logo

Reply from iHero ApS

Hej!

Mange tak for den flotte anmeldelse, det sætter vi stor pris på!

Med venlig hilsen

Izzet // iHero ApS

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