iHoverboard.co.uk Reviews 

828
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting their quick response times, helpfulness, and willingness to resolve issues efficiently. Many people are also very satisfied with the high quality and sturdy nature of the products, finding them to be well-made, perform as advertised, and provide great enjoyment. However, some customers experienced issues with product functionality, reporting items that stopped working shortly after purchase or arrived faulty. A few other people also felt that customer support was unhelpful when dealing with faulty products or returns, describing difficulties in getting replacements or refunds.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with many reviewers expressing... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, quick responses,... See more

Quality

Customers generally report positive experiences with product quality, with many praising items like... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent customer service, quick... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast delivery. My son loves it and spends a lot of time both indoors and outdoors on it. It was his first go on one and picked it up really quickly. Music pairs easily with Bluetooth. It is heavier... See more

Rated 5 out of 5 stars

From ordering the scooter to receiving it very fast and nil issues. Unfortunately the scooter stopped working after 5 months of use. I contacted customer service and replied very quickly and what I ne... See more

Rated 5 out of 5 stars

Fantastic experience, ordered Hoverboard and cart for my son’s birthday and it arrived within days. I was a little worried but the service had been perfect. I had a query about delivery as items arriv... See more

Rated 5 out of 5 stars

I bought this hoverboard for my daughter who is 8, she is absolutely inlove with it!!! It's very study, top quality, lights & connects to Bluetooth for music. So easy to set up & use straight away...S... See more


Company details

  1. #8 of 13 best companies in Motor scooter dealer

Written by the company

iHoverboard is a specialist electric mobility retailer, stocking market-leading ranges of hoverboards, electric scooters,  and accessories.  We are driven by our desire to provide outstanding customer service in the emerging electric mobility industry, offering expert support and advice when our customers need it. We want to ensure that we serve you as well as we can while continually improving our service, which is why your honest Trustpilot review is incredibly valuable to us.


Contact info

4.1

Great

TrustScore 4 out of 5

828 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(828)

117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Had an issue with the hover board, Customer services fantastic, response time was excellent and when all avenues explored we couldn't fix so a new unit has been sent to me.

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding experience

Absolutely outstanding experience. Having slight difficulty with our purchase, we received amazing customer service right until the end. Thank you to a wonderful team!!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service care

Initially had a few problems with the original scooter, it was sent to the engineer and could not be fixed so after a few emails to work out a solution, I was sent a new upgraded scooter, the customer service was brilliant they went above and beyond to resolve my situation, above all I would highly recommend this company and would definitely use again if needed at a later date, thankyou iscooter

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. The board and kart are working properly. Got in in contact with them and they have said I need to pay £50 for a replacement. It's taken 4 months and now they are saying I can not have a replacement and that I have to go to a workshop and pay to get it repaired and they will refund me. Now I have no confidence in this what so ever. Please stay away.

6 March 2025
Unprompted review
iHoverboard.co.uk logo

Reply from iHoverboard.co.uk

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iHoverboard
Customer Care Division


Rated 5 out of 5 stars

Brilliant fun & great customer service

The hoverboard and go kart attachment are so much fun! Our 9 year old loves it. There was an issue with the seat at first but it was quickly resolved by the company with very fast and efficient customer service.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I Purchased an electric scooter for my four years old from ihoverboard, five months ago. He takes it on the school run and it is always well admired by the other parents. My little boy loves his scooter, it is well made and connects to bluetooth on my phone so he can listen to music while on his scooter. I highly recommend it for youngsters. The scooter is very safe and study. It comes with a ton of stickers for the child to stick on the scooter to make it even more cool. I wanted to wait to see how it goes before I wrote a review and it is still going strong and I am happy to give the scooter 5 stars!

5 March 2025
Unprompted review
Rated 4 out of 5 stars

Great hoverboard gift for children

My daughter loves the hoverboard and had lots of fun using it both in our house and in the parks. There was an issue with it but the customer team responded quickly and helped us to make it work. I really recommend this gift for children!

4 March 2025
Unprompted review
Rated 5 out of 5 stars

i scooter

I want to thank this company iHoverboard for their
immediate approach to a fault i had with my scooter
and was replaced with a new scooter.
many thanks

4 March 2025
Unprompted review
Rated 1 out of 5 stars

2 IHOVERBOARDS where bought from there…

2 IHOVERBOARDS where bought from there website as Christmas presents for our twins....they have worked a total of 1.5hrs since Christmas day 25/12/24 to 18/2/25 full charge and only 15 minutes play time for the kids....ive sent countless emails told to send videos of them not working after full charge and haven't heard back from this company at all...they say uk based but both phone numbers don't work trying to get through to customer services. There was near £600 spent on 2 ihoverboards and an absolute waste of money and time trying to get this company even to reply on the faults or returns....DO NOT BUY A THING FROM THEM....

4 March 2025
Unprompted review
iHoverboard.co.uk logo

Reply from iHoverboard.co.uk

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iHoverboard
Customer Care Division


Rated 5 out of 5 stars

Save your time buy this one

There are tons of scooters out there, but this i8 scooter is amazing! I'm so thrilled with the price, and it's just perfect for my little guy. It's super fast and a total blast!

13 February 2025
Rated 1 out of 5 stars

DO NOT BUY PRODUCTS

DO NOT BUY PRODUCTS! False advertisement products are ALL 100 percent faulty. I paid £300 for a scooter for my sons Xmas he has had 2 weeks use of of this in total as after a week of use the scooter stopped working and was in a shop getting repaired for 6 weeks. Got the scooter back worked for 1 week again and the same thing has happened again. This company is trash and ther products are faulty. The company are no help with repairs at all they are terrible customer service they sell faulty products warning DO NOT BUY go to a proper retailer this company is selling faulty products!

20 December 2024
Unprompted review
iHoverboard.co.uk logo

Reply from iHoverboard.co.uk

Dear Valued Customer,

Thank you for taking the time to share your experience with us. We sincerely apologize that we fell short of your expectations on this occasion - your feedback remains vital in guiding our service improvements.
To accurately identify the issue and implement appropriate resolutions, we kindly request you provide the following details via our backend Request Information:

・ Order number/Registered account
・ Timeframe of the issue occurrence

We will:
- Immediately initiate our cross-departmental verification process
- Maintain transparent progress tracking throughout the resolution
- Implement enhancement initiatives for our service protocols

Our team remains fully committed to resolving this matter through your preferred communication channel. Thank you again for bringing this to our attention - your perspective brings us closer to delivering exceptional service excellence.

Best regards,
iHoverboard
Customer Care Division


Rated 4 out of 5 stars

Fantastic Buy

My son loves this H8 - it works great and charges up fast. The battery life isn't quite perfect for him, but otherwise, it's been great. So far, so good!

6 February 2025

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