Why can they not be like any other credit card supplier?? The app is completely useless (was told i was using a new device but it's been on my phone for months!) you get emailled a statement so the cu... See more
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***update 28.07 Ikano got in touch to apologise (at least), but it does not change my frustration and embarrassing moments that faced at store with my shops. But as it was resolved, I will amend th... See more
Company replied
Needed credit at the time in IKEA. Which was easy to apply for. But to pay off early you have to still pay of monthly. Which I thought is ileagal in the UK. If you try pay it off they just send the p... See more
Going to close account as quickly as possible. Awful customer service. They had an issue, but knowing this didnt bother telling customers. This involved them not taking the DD and the app sending... See more
Company replied
Company details
Written by the company
Welcome to Ikano. We're a bank that puts our customers at the heart of everything we do, so treating you fairly comes naturally.
Contact info
Waterfront House, Waterfront Plaza, Station Street, NG2 3DQ, Nottingham, United Kingdom
- via website ¦ Facebook: facebook.com/IkanoUK ¦ Twitter: @Ikano_UK
- ikano.co.uk
2.2
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 1 week
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Super ok ,easy and quality
15 December 2022
Unprompted review
Reply from Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
No fuss no hassel !
No fuss no! um'ing and err'ing! straight in and
very helpful to boot.Very pleased by their performance
in this day and age.
8 June 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, thank you so much for taking the time to leave such lovely feedback for us, it's great to hear how pleased you are with the service we have provided.
Very helpful pleased service 😀
7 June 2023
Unprompted review
Reply from Ikano Bank UK
Hi Martin, thanks for taking the time to share this feedback with us. It's great to hear such lovely feedback.
stress free banking loan
5 June 2023
Unprompted review
Reply from Ikano Bank UK
Good morning , thanks so much for taking the time to leave this review. We really appreciate it.
More like Ican'to
Finished paying off my IKEA loan early to help with debt management in this time of living crisis. Ikano decide to just keep the direct debit going and slap a £250 charge on my account this month as an overpayment. I will struggle to eat now. Thanks!
2 June 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
The smoothest loan I’ve ever had
I’ve taken a lot of finance out over the years and honestly, Ikano is probably one of the best to use. My loan was for furniture from DFS. I was approved quickly. I love the fact I get monthly emails with updates for my balance. I am especially grateful for the fact that when I’ve missed a payment, I am not hassled or bullied into repaying it quickly. With the cost of living and other bills, I have made a fair few payments late but it hasn’t been a problem. I’m very appreciative that even though they do charge a late fee, instead of being due immediately it is just added to my overall balance so I don’t have to stress about making the late payment itself with the additional fee - the fee is just added so I can pay it when I have it, which really helps more than I could say! The odd times I have had to communicate with Ikano, they’ve been friendly and very quick to get in contact. Easily the best finance company I have used and would happily use them again.
2 June 2023
Unprompted review
Reply from Ikano Bank UK
Good morning Lauren, thank you so much for your kind words and your fantastic 5* review for us. We pride ourselves on providing excellent customer service and it's wonderful to read this has happened. Thanks again for leaving us such great 5* feedback.
Nasty scamming company doesn’t even…
Nasty scamming company doesn’t even know what section 75 is
This is a dfs loan
30 May 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
kept informed regular by e mail
26 May 2023
Unprompted review
Reply from Ikano Bank UK
Thank you so much for taking the time to leave us a 5* review.
Very informative.
24 May 2023
Unprompted review
Reply from Ikano Bank UK
Thank you so much for taking the time to leave us a 5* review.
just terrible communcation and customer…
just terrible communcation and customer service. I have been trying to contact them for a month because I keep getting a system error message on my personal page but people on the other end are either really poorly trained or lack any experience talking to customers. Absolute shambles! Never seen such poor service in the UK yet.
10 May 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
I have requested on a number of…
I have requested on a number of occasions a settlement figure to pay off my loan. Filled in the online form but still nothing. I have tried to call you but you never answer. Closed for lunch and closed from 4.30pm. How do i pay off this loan if i cant get hold of you. I will be cancelling my direct debit then i'm sure that will prompt you to respond.
16 May 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
better communication needed
I have not got any confirmation letter and need the number to find out the remaining balance on my account.
I have managed to find a sort code and account number for Ikano but it just goes to payments and again request a number I do not have.
I have emailed customer service and not had a reply.
If by chance Ikano see this please get in touch as I would like to know you have received my payments and how long I have left to pay off my loan.
Maria Wiltshire.
12 March 2023
Unprompted review
Reply from Ikano Bank UK
Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
Brought from ScS Sofas paid with IKANO BANK …
ScS Sofas dammaged goods paid with IKANO BANK
Bought Sofas from ScS in West Midlands area delivered damaged faulty Sofas Tried everything possible to resolve with ScS no luck and been trying for over six months, so contacted IKANO BANK sent in photos proof IKANO BANK is just as bad no help what so ever just keep asking for photos say they will update don't get back to you, what a useless bank they are I am in the process of taking to court as. If a customer buys something it should be as described and be fit for purpose and not be damaged when buying new. The whole company ScS and Ikano bank are a total waste of time I will see what the courts have to say about these unprofessional bad companies. I WOULD AVOID ScS and IKANO BANK AT ALL COSTS.
1 May 2023
Unprompted review
Reply from Ikano Bank UK
Good morning John, thanks so much for contacting us and taking the time to leave us a review. I've looked into your account using the details provided and I can see you previously had a complaint with us. If you need to raise anything further please go to ikano.co.uk to fill in a complaints form.
Good service.
Always get heads up when payment due, if I've rang up over the years always prompt to answer. Good service all round.
6 May 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, thank you so much for taking the time to leave such lovely feedback for us, it's great to hear how pleased you are with the service we have provided.
avoid like the plague
don't get reciepts for payments money goes missing i have paid £200 of my loan but have had no receipt and still owe the same amount of money wouldnt go near this company if they are involved in your loan
4 May 2023
Unprompted review
Reply from Ikano Bank UK
Good morning, Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time to us. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
Absolute joke of a company
Absolute joke of a company. Pay them every month religiously with no issues, I then pay off the remainder of the balance for my furniture and they claim I missed a payment, impacting my credit score at the worst time possible. No one answers a phone or an email either
29 April 2023
Unprompted review
Reply from Ikano Bank UK
Good morning. Thanks so much for providing us with some extra information so we're able to locate your account. I've passed your details over to our Complaints Team and I'm aware someone has been in touch with you. Thanks for taking the time to leave a review and I'm sorry for any inconvenience this has caused you.
Used this company before, A1
Used this company before, helpful and I trust them, always informed of balance would recommend
30 April 2023
Unprompted review
Reply from Ikano Bank UK
Thank you so much for taking the time to leave such lovely feedback for us, we pride ourselves on providing excellent customer service and it's wonderful to read you have used us before and would recommend us. We look forward to you using us again in the future.
Thanks for the loan
27 April 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon, thank you so much for taking the time to leave us this 5* review.
They where brilliant in every way
26 April 2023
Unprompted review
Reply from Ikano Bank UK
Good afternoon, thank you so much for taking the time to leave us this review, we're glad you're happy with our service.
Very poor customer experience
Poor online payment system which claims payment is unsuccessful then end up paying the bill twice. Then takes months to refund. Kept waiting at least 30 - 40 mins on the phone to get through to "Customer Service" and then they talk to you as if your an eight year old. Take responsibility for your company and its actions. Very poor customer experience indeed. To clarify this happens every time payment is made.
25 April 2023
Unprompted review
Reply from Ikano Bank UK
Thanks for your review and for bringing this to our attention as we take these reviews seriously. I appreciate you don't wish to provide any further information at this time. We would like to understand more about the difficulties you've had. Please go to ikano.co.uk/complaints to fill out a complaint form and we can look into this for you.
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