Ikano Bank UK Reviews 1,171

Just so convenient!

Would give them a zero if i could! Not responding to my complaints, just waiting to take it to the ombudsman. Informed them that my husband has died and they keep phoning and texting for him (my phone number was linked to the account) to bring his account up to date. Sick of the harassment, they are disgusting. Update as of the 24th September, still leaving messages (2 more) for my husband and have now received a letter addressed to him threatening a late fee. Still no communication from the ‘complaints team’. I’m going to take them to court - avoid at all costs!

Applied and at the final stage it kept booting me out several times and I called them the following day and they said they will clear things up but still not working,doesn’t seem to be a good service provider.

Completed an application via their app to avail of 0% interest on Ikea purchases. All was promising until the final stage the app had an internal error and kicked me back saying try again later.

Thought I would try again and same thing happened again. After reading reviews this seems a common occurrence that the app is very glitchy erroring at different parts of the application process.

Unfortunately for me it was at this stage and a few minutes later received an email from Experian to confirm two hard credit searches despite there being no actual applications submitted or determined due to the internal errors or so I thought.

The following day I got an email to confirm that I was approved. The link didn't take me anywhere. Logging in also didn't show anything.

After contacting customer services they confirmed that after this stage I just had to attempt do another request under the same email and this should recognise the one in the system. It did and all worked fine from there.

Brilliant company!
Updates every month on my loan
Which is very reassuring
Thank you

I had a loan with this bank for my solar panels the company folded and this bank refused to help or take any responsibility for the fall out. I would never use them again.

***update 28.07
Ikano got in touch to apologise (at least), but it does not change my frustration and embarrassing moments that faced at store with my shops. But as it was resolved, I will amend the rate.

Horrible service. I attempted at store to buy a few items using my Ikano credit, and I was stopped at till because couldn't receive such text message. I am now trying to forward my shops online, and can't receive SMS to process the payment. It is a joke service.

Update to my previous reviews now even the company who provided the sofas (SCS) have admitted to manufacturing defects and admitted that they acknowledge and accept my furniture inspection report yet IKANO bank still refuse to acknowledge anything. They fail to acknowledge that under section 75 of the consumer credit act 1974 they are jointly liable for any breach or misrepresentation of contract made by the supplier of the goods I have purchased on finance. And now in writing SCS have admitted they acknowledge the furniture had manufacturing defects yet they still will not assist with a successful section 75 and even though they know the goods are indeed faulty, not fit for purpose and misold to myself still proceed to take payments from myself with today being the most recent.

I honestly fail to see how this company can provide financial services they write there own laws and regulations it seems I've asked for 2 weeks now to be contacted and have this rectified yet they ignore all requests or send a email with completely opposite information hiding behind the financial ombudsman who every time I have queried and spoken to have said it's not the case that they cannot contact me they can certainly speak to me in regards to my case just more lies and corruption again.

Once again I urge you to fulfil your obligations under the consumer credits act 1974 and fulfil your obligation also to me under the consumer rights act 2015 for the goods not being fit for purpose, being misold to myself, being of unsatisfactory quality and also a previous repair failing and same fault occurring in all additional seating.

You only last week told me my report was inconclusive yet the retailer accepted and admitted to these faults and faults being present within the first 30 days of ownership yet you told me I had no case or no claim showing corruption yet again.

Honestly I can never see this company doing the correct legal thing if you value your sanity and want a company to abide by the laws look elsewhere.

Account number: 5355350070315527

Complaint reference: COMP-4824822

UPDATE: LOOK AT THEIR RESPONSE - I went to the link - PAGE NOT FOUND - Don't waste my time any further!!
Don't respond saying please contact us, I wont.
My husband just called because you emailed saying you cant find our account - even though we sent you the account number, date of payment of settlement and someone emails back and says they cant find it - my husband rang and said please email my wife to confirm all settled - youve had the money circa 5 days - told it will take up to 3 weeks to be processed - UTTER RUBBISH - so DD has been cancelled as weve settled it to the bank you advised us to. We will NOT EVER use Ikano again - pathetic service!

The customer service is horrendous. I brought something off ikea and was up to date with my payments. They’re saying a direct debit was cancelled which I hadn’t cancelled myself and they couldn’t take payment. I had made the payment a few days later by just transferring the money to them which was my last payment of £8, they added on a £12 late fee and then another £12 late fee. I had only received a letter for the £12 late payment fee. Once I called them they said it was £24 I owed them of late payment fees! I just ended up making the payment because I couldn’t be bothered with the hassle although I felt like it was wrong of them to even ask for this payment although they knew I hadn’t missed a payment. Had the account closed down and will never use them again.

No problem with anything.. good service .

For 4 and a half years a had zero problems untill a bank glitch returned my direct debit unbeknownst to me. Cue at least 15 letters of threats and late fees even after the outstanding balance was paid. IKANO bank are scammers who look for any excuse to extort more and more money and will pounce at the first sign of weakness. all without giving a way to check balances online or actually speak to a human cause they never answer the phone or reply to emails the sooner I can get through the next 6 months of paying off my balance the better and people should avoid SCS, IKANO or any company associated with these companies.

If I could put a zero I would The aftersales has been horrendous. I ended up selling the sofas for 1/6 of the price I paid for them after 12 months as I couldn't get any response after complaining about the quality. 3 and a half years on and I still haven't heard anything even after complaining to them directly more than 10 times !

Absolute and total waste of time because the subpar app they created for IKEA Finance does not work. And I mean, does not work -- the problem is not that I don't know how to use a simple app, and my latest-generation £1,000+ iPhone works just fine, as does my top-of-the-range internet connection. Last week, the app would give a generic error message at the ID upload stage, asking me to just try again sometime later, over multiple attempts. This week, it reliably freezes at the employment information stage, each and every time, forcing me to start over again at the very beginning of the process. Having done so twice now, with Ikano having easily wasted more than 30 minutes of my life, I will obviously not become a customer -- not today and not ever. I should be compensated for having been victimised by the misleading claim that the app offers any functionality at all.

Edit: thanks for replying, but no thanks -- I am not interested in losing more time over this. My advice is to test apps properly before releasing them, and therefore avoid wasting the time of your potential customers to begin with. At the very least, implement proper error catching so that if an error does occur, people don't have to start at the beginning.

Took out interest free loan for SCS products and had no issues to date as payments made on time. Monthly balance updates as expected.

It does appear however, that others DO have issues with IKANO & the retailers that they provide finance for. That's something for IKANO to address if they want to improve their Trustpilot score & customer reputation.

As with all finance transactions their are two sides to every story. My financial maxim is - 'My bank doesn't trust me - and I don't trust them' - but we need each other.

I have had a loan with Ikano Bank Ltd, interest free, for a while. It is getting down and without it I would not have been able to buy the bed settee from DFS. Ikano have kept me up todate regularly. Thank you.

0 star. Every single time you must use your phone OTP to login, change your email, address. extremely annoying and not user friendly. The fee is MUST PAY even you are not late for for your payment. Thry give shiity excuse to against you.

I would never use this company again. Their customer service process is dusgusting.
I’ve had a terminal cancer diagnosis recently so am trying to get my finances in order. They made me feel like I was lying. This is not a situation I ever wanted to be in and I have almost been made to feel like some sort of criminal.
Vile company with no compassion or empathy. Totally inhumane behaviour.
AVOID!!!

Raised initial complaint back in September 24, still no resolution in march 2025. Multiple chasers been made by initial contact line to the complaints team and still no response.
Leaking roof in my House still ongoing.
Reported to financial ombudsmen. Avoid using this company at all costs.

Be careful with this company. They will put your account into default even though their website does not work so you cannot make payment. They took a debit order on the 4th January and then still put me into default 2 days later?