Ikano Bank UK Reviews 1,172

I am a disabled customer with congintive issues. Ikano rings me every month around payment time to make sure my health is ok and if I need extra support with payments. This is above and beyond what you would expect from customer service and I am so grateful for the extra support that no other company has ever given me

Applied successfully, easy-peasy!
Market leading rate on my chosen product. Straight forward approval in a matter of seconds!
Can't fault process and very impressed thus far!
Excellent customer service from representative JACK and his colleagues.

It has been an easy and smooth experience from the start with Ikano Bank. I particularly like the regular statements which let's me keep track of the balance.

How do i speak to a Human here? Been trying for days. Cant get anyone. Sick of the automatic system, it isnt giving me the answer i need.

Second review, god almighty losing the will to live with this company.
First, we try to pay the full amount before interest is added. They refused to take it all. Said direct debit was due in few days they can’t stop it. No interest will be added. Lied.. a month later they try to take £66. now at the time they said it was due in few days so it will be completed. Then they wanted interest so to get rid of them we paid £14.56. Told again it was complete we owed nothing. Then a txt we owe £51. 4 calls later they decided it was their fault so account was closed. Or so we thought. Letter demanding restart direct debit. Basically it comes down to one person they should have taken the full amount but refused, charged interest. Still have no idea if it’s paid or not.

Very professional with clarity. of instalments needed to be paid . You always know what your balance is and when your payment is due.No complaints.

I wasn't given the correct information on time of purchase., I've been having and its' still ongoing some issues with a piece of furniture from SCS, and asked this loan bank for help.
obviously they sided with SCS, so I was very disappointed with there final resolution and, the furniture in question was less than 18 months old when the fault appeared so, beware before you accept any loans from this company.
Update.
In response to Ikano Banks reply, I'm still waiting for someone to contact me!

Ikano provide a brilliant alternative to the inferior, lower rated products being offered by the big name High Street providers. Been investing in their Fixed Rate Bonds for years and have never had any problems whatsoever. Total satisfaction!

Ecseptional Bank warm and friendly but professional at the same time also they listen to there customers Thankyou

Great loan experience, would borrow from ikano again if needed.

Attempting to call and have been since the 15th August !!!! No one answers the phone at all. Apparently they have paid me some money due to an overpayment and yet no money has been received!!!!!

I was offered the Ikano funding service for an energy efficiency improvement project with Cisco Homes Ltd. They completed the necessary administration & setup for this in March 2020. I received the information mainly by email. The work was completed. It was a simple process and there were options to overpay without any additional costs which was very helpful at the time. The early payment in full option was accepted and completed. Now in 2023, I've found the Ikano website helpful & easy to use and have gleaned some info in the frequently asked questions (FAQs) for 2023 - 2027 financial planning ideas

I have had no issues just great service. I bought a DFS sofa and the monthly statement arrives every month on time.

Brilliant bank which has helped me no end over the years couldn’t of done a lot of things without them they let you k ow whenever a payment is due I’ve never ever had a problem with them

There internet system is the worst I have ever had to deal with, no customer support. I would never recommend or use this bank for any finance in the future

Perfect smooth running account and monthly ststements

Easy to setup - Non existent customer service after the fact.
We set up an account in our correct house number which 15. A welcome letter was then sent to 15 and we received our IKEA delivery to number 15. Randomly when logging on to my online account it shows that the house number has been changed to 13. There's no way to change it so emailed customer services who asked me to provide details which I did. The next advisor then emailed me back telling me how to view my account online!? I've tried to raise a complaint on their website on two separate devices yet each time you click on the submit button it doesn't go anywhere so not the easiest to deal with.

It was a stress free simple process throughout the payment process which I did via direct debit. Everything went to plan from start to finish. The Banks communication was very good. I also received regular updates of my payments/balance of our loan throughout the loan period. I would definitely use Ikano Bank again and recommend to Family & Friends