I genuinely don’t understand why Ikano Bank receives so many negative reviews. Most of the frustration seems to come from misunderstandings about how the financing process works. For me, th... See more
Company replied
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See what reviewers are saying
Der opstod en teknisk fejl Venligst prøv igen senere. That's all I get. Month after month, when trying to set up automatic payment. No complaints other than that.
Company replied
I can honestly say the one of the Worst banks going. I had Solar Panels put on my house which never worked. I run this company maybe 50 times every day for Help for a matter of three years and would... See more
Company replied
Fast and professionally. Always in right way
Company replied
Company details
Written by the company
Ikano Bank er et online pengeinstitut stiftet af IKEA grundlæggeren Ingvar Kamprad. Ikano Bank har eksisteret i Danmark siden 1978, og hjælper i dag både privatkunder med opsparing, lån og kreditkort samt erhvervskunder med leasing. Ikano Bank Danmark er en filial af Ikano Bank AB (publ), Sverige.
Contact info
Stationsparken 24, 2600, Glostrup, Denmark
- 43 55 66 00
- kundeservice@ikano.dk
- ikanobank.dk
3.5
Average
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely awful company no respect for…
Absolutely awful company no respect for consumer had to get financial Ombudsman Service involved still ongoing people beware these are cowboys
2 July 2019
Unprompted review
Reply from Ikano Bank Danmark
Hi George,
We are sorry to hear about your incident and would like to understand the issue in which you are facing.
Kindly contact us between 9-16 by dialing the following number: 43556600, as we aren't able to identify you by the limited amount of references.
We look forward hearing from you.
Have a good day.
Best regards
Ikano Bank
👍👍 service
25 June 2019
Unprompted review
Reply from Ikano Bank Danmark
Hej Daniel,
Tak for den flotte rating.
Glad for at servicen har været yderst tilfredsstillende.
Vi ønsker dig en dejlig dag herfra.
De bedste hilsner
Ikano Bank
I have been in ikano bank 10years…
I have been in ikano bank 10years customers but just pluses i can not long it is expensive in tax and interest there.
My account has been hacker money, I call blocked my card and it has been so closed, I wait for a new card to come, but receive an email that says I must apply a new one that I try apply say it no.i think it is something strange when you are customers for 10 years .
24 April 2019
Unprompted review
Poor online service
I opened a savings account, and have encountered serious problems. First they allowed me to transfer the money in, but did not provide me with the codes to remove any money until weeks later. The online system does not work well at all. It is very slow and times out, so I have ended up doing too many attempts even though the password/username was correct. When you request a reset you are told to call, but they dont answer calls on week ends.
21 April 2019
Unprompted review
No problems here smooth transfer,
20 March 2019
Unprompted review
Reply from Ikano Bank Danmark
Hi Nigel
Thanks a lot - we appreciate your recommendation :-)
Best regards
Ikano Bank
applied online after minute or so came…
applied online after minute or so came back we can’t complete application now be in touch. Anyone else experienced this??
Help
13 March 2019
Unprompted review
Charging fees even though you pay on time...
You’re given a date on your statement to pay by, so you pay before that date yet still get charged a £12 late fee! Can’t wait to pay off the remaining balance and cut up my card and say bye bye to Ikano. Absolute s**t.
13 February 2019
Unprompted review
Nice and easy
Nice and easy, low fees, friendly and quick customers service .
13 November 2018
Unprompted review
Reply from Ikano Bank Danmark
Hi Tommy,
Thanks for the rating on Trustpilot.
It's always a pleasure to be of assistance and nice to know that our service met your expectation.
Do not hesitate to contact us whenever you need our support.
Have a lovely day.
Best regards
Ikano Bank
Great service have store cards with…
Great service have store cards with these very happy service but still waiting for a Karen Millen card which was approved
13 April 2018
Unprompted review
Reply from Ikano Bank Danmark
Hi Carolleanne,
Thanks for the great rating.
Great to know that you are satisfied with our service.
Have a wonderful day.
Best regards
Ikano Bank
Hassel free
Hassel free, no hidden cost, easy and quick. :)
Customer friendly..
4 January 2018
Unprompted review
Reply from Ikano Bank Danmark
Hi Basheer,
Thanks for the high rating on Trustpilot.
It is great to know that the service level is outstanding.
Have a lovely day.
Best regards
Ikano Bank
Reply from Ikano Bank Danmark
Hi Lucian,
Thanks for your rating on Trustpilot.
It is a pleasure to know that you like Ikano Bank.
Have a good day.
Best regards
Ikano Bank
Super service
7 November 2017
Unprompted review
Reply from Ikano Bank Danmark
Hej Heidi,
Mange tak for din anmeldelse.
Dejligt, at vide at servicen har været i top.
Hav en dejlig dag.
Med venlig hilsen
Ikano Bank
Reply from Ikano Bank Danmark
Hi Anne,
Thanks for the awesome rating on Trustpilot.
It has been an honour so assist you and you are more than welcome to contact us again in the future.
Have a lovely Weekend.
Best regards.
Ikano Bank
God service.
18 October 2017
Unprompted review
Reply from Ikano Bank Danmark
Hej Laura,
Mange tak for den fine rating.
Dejligt at vide, at servicen er i top.
Hav en god weekend.
Bedste hilsner
Ikano Bank
Reply from Ikano Bank Danmark
Hi Jake,
Thanks for the high rating on Trustpilot.
We are happy to know that we were able to resolve your issue.
Have a good weekend.
Best regards
Ikano Bank
I spoke with Gülferis Demir …
I spoke with Gülferis Demir Kreditgruppen. She is excellent. So helpful, perfect English and was kind and professional.
Thank you very much for your help today
Kind regards
med venlig hilsen
Richard Gentle
9 October 2017
Unprompted review
I didn`t ask for extra kredit
I didn`t ask for extra kredit. They themselves found out I`m a honest customer, and offered me extra credit.
Interest at a low level, and no extra questions.
Thank You Ikano.
22 September 2017
Unprompted review
Reply from Ikano Bank Danmark
Hi Leif,
Thanks for the incredible rating.
We are glad to know that the granted credit is well received.
You are more than welcome to contact us if you have any questions in regards to your credit account.
Have a wonderful weekend.
Best regards
Ikano Bank
Reply from Ikano Bank Danmark
Hej Roman,
Tak for din fine anmeldelse.
Det glæder os at høre, at du har haft en positiv oplevelse.
Hav en dejlig weekend.
De bedste hilsner
Ikano Bank
Very quick, very professional
From finding their site to Getting my loan took less than 20 Hours. Very impressed. Not the best rate but great if you're young like me with no credit history.
27 June 2017
Unprompted review
Reply from Ikano Bank Danmark
Hi Sam,
Thanks for your rating on Trustpilot.
We are glad to hear that you had a great experience with the application process and we are happy to welcome as our new Customer.
Have an incredible Weekend.
Best regards
Ikano Bank
Utterly inept.
Utterly inept.
Called 4 times for statement of account.
They failed to provide me the correct document on every occasion.
Useless . Useless. Useless
27 May 2017
Unprompted review
Reply from Ikano Bank Danmark
Hi Andy,
We are sincerily sorry that you had such an unfortunate experience.
It should not be any difficulty to provide the correct document for our customers.
Therefore, we are sorry that you encountered this issue and we hope that your request has been solved.
You are always welcome to contact us in any occasions.
We wish you a wonderful day.
Best regards
Ikano Bank
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