ikas Reviews 

📌 My Experience with Ikas – Unfortunately Not Positive

Hello everyone,

Unfortunately, I can’t say good things about Ikas.

My first month with the Scale Plus+ membership started well, thanks to a dedicated account manager assigned to me. However, shortly after, that person left the company, and the comfort of having one-on-one support disappeared.

Throughout the first year, we constantly faced technical issues on the Meta side.
Google PageSpeed scores were far behind Shopify’s.
Website speed, panel performance, and integrations were frequently problematic.

Customer support was responsive, especially in the evenings, which was an advantage for me. However, this support was not enough to compensate for the fundamental infrastructure problems.

We somehow managed to get through the first year, though only partially.

Every time I saw Ikas ads, I couldn’t help but feel disappointed. It was clear that as their customer base grew, the system struggled more and more. The problems were predictable.

When entering the second year, I was seriously considering switching to Shopify.
At that point, I was offered a 24,000 TL free shipping credit, which convinced me to continue.

However, after purchasing, I learned that this credit would be added monthly as only 2,000 TL. This was a major disappointment.

Today (February 21, 2026), I experienced another shock.

I found out that the in-app customer support feature in the Ikas mobile app had been disabled. As someone who paid for a package that included this feature, this was unacceptable.

When I contacted support, I was told that this was stated in the contract.
Honestly, this felt like a convenient excuse.

As of now:

Technical issues on the Meta side still continue

The admin panel and website are often slow

The mobile app does not function properly

Google PageSpeed scores are very low compared to competitors

The promised new theme has been delayed for months

None of this is normal.

Unfortunately, I believe Ikas has been losing momentum recently.

As someone from İzmir, I wish Mustafa Namoğlu success.
However, the current direction does not reflect a user-focused, sustainable platform.

I do not recommend it, you may encounter many complicated problems.

No reply from Support Email for Months - I have emailed and tried the contact form, but have not received any reply from support. I would like to move my business onto the Ikas platform, but they currently host a store selling my digital product illegally. Support ignores my emails to protect this store. How can I trust a company without principles?

Edit (29 July 2025) - As requested in your reply, I sent another email to support in December. 7 months later and still no reply...

I am delighted with IKAS. It is a very good all-in-one platform. I use it for a personal SEO project and Google likes the speed of the website :) The support is also great. I can always talk to someone live and we do screen share sessions. Of course there are a few drawbacks where IKas can't keep up with Shopify, because there are tens of thousands of developers who develop for Shopify, but what Ikas offers is always good and well thought out. New features are always being added, such as email and sms marketing automation. The learning curve is flat, which is also fun. For my next project I would prefer Ikas shopify again

They have perfect support for everything, you dont need to worry to learn this staffs. They actually teaching you and if you need they are always avaliable. Thanks ikas i boosted my sales a lot

Ikas is a complete professionalism.
A very understanding and successful team with its infrastructure and customer satisfaction, especially 24/7 customer support

ikas is like a magic wand. Before you know it, your sales increase by at least 30%.