IKEA Reviews 8,251

We recently purchased two IKEA PAX wardrobes and, following IKEA's recommendation, booked assembly through TaskRabbit at a cost of £314.

Unfortunately, the assembly experience was extremely poor. The wardrobes were not assembled correctly, most drawers do not operate properly, our newly painted walls in our new house were damaged during installation, and the work was carried out by an inexperienced TaskRabbit assembler who openly relied on a friend to complete parts of the installation.

However, the reason for this review is not just the poor assembly itself, but IKEA's response afterwards.

As customers, we purchased our wardrobes from IKEA, financed them through Ikano Finance, and followed IKEA's recommendation to use TaskRabbit. When things went wrong, we expected IKEA to take some ownership of the situation and help drive a resolution with their recommended partner.

Instead, despite raising the matter with IKEA, providing information when requested, and subsequently asking for IKEA's intervention, we have received little more than acknowledgement emails. Our most recent request for assistance has gone unanswered.

What makes this particularly frustrating is that our Ikano Finance payments have already started, yet weeks later we are still left with wardrobes that cannot be properly used, damage to our walls that requires repair, and no meaningful progress towards a resolution.

We appreciate that TaskRabbit is a separate company, but customers do not see this distinction in practice. When IKEA actively promotes TaskRabbit as its recommended assembly partner, IKEA's reputation becomes tied to the quality of that service and how issues are handled when things go wrong.
IKEA cannot simply leave customers to deal with third-party partners on their own after directing them towards those services in the first place.

The products themselves may be excellent, but the overall customer experience has been severely damaged by the lack of accountability and support from IKEA. We expected much better from a company with IKEA's reputation.
Based on our experience, we would be very hesitant to recommend purchasing products from IKEA that require assembly through its recommended partners. The assembly itself cost us £314, yet we have been left with incorrectly assembled wardrobes, damage to our property, and weeks of additional time and effort spent chasing responses and trying to obtain a resolution. What should have been an exciting purchase for our new home has instead become a frustrating and stressful experience.

At the time of writing, we are still waiting for meaningful intervention and a resolution from either IKEA or TaskRabbit.

However, I am still experiencing serious difficulties getting help from IKEA Italy regarding order 1604754429.

I have sent 9 emails without receiving a meaningful response. I have also called 4 times. Each time I asked for assistance in English, the call was disconnected.

I do not speak Italian and was not aware that it was possible to modify the order online. The website, chat and customer service are primarily in Italian, which has made it extremely difficult to resolve my issue.

I am simply trying to get help regarding the cancellation and return of items from order 1604754429 and would appreciate being contacted by an English-speaking representative.

I called 6 times they hang up they dont understand english Can you please contakt me with an e-mail so i Can translate the one you have are not working send 10 e-mails to customervice.it som you are not seriøs asking me to Call i have called 6 times
Gertrud Abrahamsson

Update after answer from Ikea

Con questa risposta potreste anche ridermi in faccia.

Ho chiamato il vostro servizio clienti 6 volte. Ogni volta che chiedo di parlare con un operatore che parli inglese, vengo trasferita e poi la chiamata viene interrotta. Per questo motivo, chiedermi semplicemente di chiamare nuovamente lo stesso numero non è una soluzione.

Inoltre, da maggio ho inviato 10 e-mail. L’unica cosa che ho ricevuto sono conferme automatiche di ricezione. Non ho mai ricevuto una risposta reale da parte vostra.

Se desiderate davvero approfondire il caso, vi chiedo gentilmente di fornirmi un’alternativa al numero di telefono. Indicate un indirizzo e-mail al quale possa ricevere assistenza in inglese oppure contattatemi direttamente utilizzando il numero del mio ordine, che avete già ricevuto.

Mi aspetto che IKEA prenda seriamente questo problema e fornisca una soluzione concreta invece di un’altra risposta standard.

On June 10th 2026, I placed an order online for a few furniture items totalling just under 2000$. I scheduled delivery for June 13 and waited patiently. June 13 came, I received no updates, and after waiting all day to receive my package. They never show up. I call, I'm being told that this order number doesn't exist, despite receiving confirmation email and payment going through my credit card. They ask me for proof, with credit card statement, proof of confirmation email, etc and recreate a new order for me. A nightmare. Despite all the problems they offer a small 60$ compensation, a real joke, and reschedule for June 15. June 15 came, I still received no updates so I call and the agent I spoke with confirm to wait for delivery and that it's been loaded on the truck. End of day, it wasn't delivered. So I call again, I'm being told that the order has a problem and that it was never dispatched and that the previous agent basically lied to me. I requested to speak to a supervisor many times, never received the promessed callback. So they explain they finally fixed my order and reschedule for June 18. Today I call to make sure everything is okay. I'm being told that the system thinks this order is unpaid for and will not ship out. So I finally request a refund which they cannot process easily because they do not have a track of my payment. This is absolutely unbelievable. I spent hours on the phone, hours waiting for this. No accountability whatsoever. I'm finally being advised to replace an order so I do that. And the same issue happens again. This is now going to my credit card provider, better business bureau and will file a complaint with the Consumer protection of Ontario.

Stay away from Ikea online at all cost. It's simply a headache

I used IKEA’s Click & Collect service for a new armchair and footstool, selecting a specific 12 PM - 1 PM timeslot. The website explicitly warns you not to travel to the store until you receive a confirmation QR code.
​The timeslot came and went with zero communication. I loaded up a live chat, and the agent told me the items were physically ready in-store, but they couldn't generate the code and told me to just "try again tomorrow." The actual notification didn't arrive until over an hour after my timeslot had already ended, completely ruining my plans for the day. To make matters worse, the agent promised a chat transcript and details on how to complain within 24 hours—neither ever arrived.
​I sent a formal complaint and got a reply two days later claiming they tried to call me (they hadn't, I have zero missed calls) and asking for data verification details. I replied immediately with the details, asking to keep things in writing via email. It has now been two days of complete radio silence since.
​The furniture might be modern, but their administrative systems and customer service are stuck in the past. Shocking lack of communication and accountability.

Damaged caused to my new floor by Ikea’s careless delivery crew!

Why would you leave something heavy and sharp faced downwards!

Extremely disappointed with IKEA’s delivery service and customer support.
Our kitchen was due to be delivered on Saturday 13 June. After not receiving an updated delivery timeslot, we contacted customer services twice and were assured that the order was out for delivery and would arrive that day. I even took a day off work to be available.
After waiting all day, we called again and were finally told that the kitchen had never been loaded for delivery due to an internal mistake. We have now been told the earliest delivery date is Tuesday, which has delayed our kitchen installation and caused significant inconvenience.
The customer service we received was also poor, with staff being unhelpful and dismissive when we tried to understand what had happened.
The lack of communication, incorrect information provided throughout the day, and disruption caused have left us extremely dissatisfied. This is not the level of service I would expect from IKEA.

So disappointed with the way Ikea are misleading their customers with their "25 year" warranties on kitchens. It turns out my 2 year old kitchen is starting to fail on a few doors and amazingly this kitchen is now discontinued so I can't get any replacement doors or drawer fronts??? So the warranty is completely useless and Ikea don't care that I spend £5k on their units and doors thinking I was covered should I come across a problem. I wish I had never used them.

I paid extra for having all my stuff delivered to my appartement. Then when one part was missing I called to let them know and I added the fact that I paid for delivery to my appartement and expected the same treatment. Then I got a message that the package arrived in the mailbox while it was a mattress topper so it couldn't be in the mailbox so I went to the buildings mailboxes and it was laying on the dirty floor. Then when I called to complain customer service told me that the delivery was done and that they aren't at fault because package delivery isn't to the door but to the building, so I argued that that was not what I had initially paid extra for and they don't accept that the fault lies at their mistakes.

IKEA Italy probably consider their customer are stupid? Two times I reported here that IKEA client service number is useless because they are liars and cheating me already 2 months, and I am receiving the advice to call the same nr again??? I am reporting that I have a problem with IKEA Italy, and receiving the advice not to bother IKEA Italy but to contact IKEA in my home country??? Do you ever read the comments before providing reactions????

My experience with IKEA's kitchen installation service has been nothing short of a nightmare.
What should have been a straightforward kitchen installation turned into months of delays, contradictory information, missed expectations, and a complete lack of accountability. The first installation team visited in February and claimed that only a few tiles needed to be removed before they could proceed. We immediately completed the requested work and waited nearly two months for the next appointment. When the second team finally arrived, they did absolutely nothing and informed us that, contrary to what we had previously been told, all the tiles had to be removed and electrical outlets relocated.
This shocking level of miscommunication between IKEA's installation teams caused significant delays and unnecessary expenses. We followed every instruction given, only to discover later that those instructions were incomplete or simply wrong.
To make matters worse, after months of waiting and repeated attempts to obtain assistance, IKEA failed to provide any practical solution. I received no meaningful response to my formal complaints, despite the serious disruption caused. Living abroad, I had to purchase flights and reorganize my schedule multiple times in an attempt to oversee the project. The property was already rented out, creating additional financial losses due to the delays.
Eventually, because of the urgency of the situation and IKEA's inability to complete the job, I was forced to hire independent carpenters and plumbers at my own expense to finish the installation. These professionals immediately discovered further issues, including missing installation instructions, missing accessories required for assembly, and missing structural components needed to properly complete the kitchen.
The apartment was also left in a disorderly condition after IKEA's previous visits, adding further frustration to an already unacceptable situation.
The most insulting part of this entire experience came at the end: after months of inconvenience, additional costs, wasted time, poor communication, and a kitchen installation service that IKEA never actually completed, the company offered compensation of only €120 — not even as a cash refund, but as an IKEA store voucher.
Offering a €120 voucher after causing months of delays, forcing customers to hire external professionals, incur travel expenses, and suffer financial losses demonstrates a complete lack of respect for customers and no real understanding of the consequences of IKEA's failures.
This has been by far the worst customer service and installation experience I have ever encountered. I would strongly advise anyone considering IKEA's installation services to think very carefully before proceeding.

Updated Following IKEA's response: I would like to clarify that I have already contacted the phone number provided. After waiting on hold for more than an hour, the only resolution offered was the voucher that is the subject of my complaint, with no alternative solution proposed.

Horrible, horrible experience. Their delivery and assembly service is a joke. I am in Italy, bought a whole kitchen, appliances included. The very same day of the delivery, two hours within the time range they said they would come, all of a sudden they messaged that the delivery was cancelled. No explanation, no solution, nothing. Just a message that I should wait for them to call me to establish a new date. I crossed the Atlantic ocean to have this kitchen delivered. I can't wait for ever Ikea. I have been reading so many negative comments, what a track record. Incredible you are so successful.

Ikea's ok. They're lowkey the largest furniture warehouse where I live and sell a lot with a nice variety. But like it takes a while to deliver and they're hard to carry. Sometimes cant even fit through my door. And also, not cheap. I really only like it cuz I like to do interior designing on the Ikea kreativ and the food.

Everything from delivery to missing parts I phoned up about delivery first about the grumpy drivers I paid £40 for delivery shocking service driver said don't deliver only first floor I was on second and I helped him and then he said we don't deliver over fist floor I told him I told them in store he said they don't care but we don't deliver any just then first
And then there was part missing and then we got told when you buy in store they don't tell you that you have to buy middle part of the bed so you don't fall through them phoned to complain what a load of gob shite never again not sorry not a refund shocking my advice don't buy from IKEA any beds wardrobes draws anything I would not buy again and the bed came damaged what a load of firewood I would give no stars but had to give 1 to send this post
Just seen your response who ever you are just make you aware I got in Ashton Manchester and also I have contacted customer service but they just wanted to pass on
My order number is 1605082253

Delivery came on time which was fine, but honestly the experience after that was really disappointing. I paid for delivery and live on the 5th floor with lift access, so I expected the boxes to at least be brought to my apartment door.

The order had 4 heavy boxes and when I asked if they could bring them upstairs, they said no because they had another delivery to do. I even had to beg them just to bring the boxes to the lift, and one of the guys replied “are you serious?” which I found really rude.

In the end they only left it at the lift area and I still had to drag the heavy boxes myself through doors and hallways to my apartment. I understand people are busy, but I paid for a delivery service for a reason. Really disappointed with the attitude and lack of help from IKEA.

The Asian woman on the till Bletchley ikea… breakfast 20/5/26 0940 ignored me(why because I’m a white male)African couple got served before I did … why?
I would call this racism..
I left without paying, I won’t be shopping at ikea again..
On the plus side, good service at when choosing products for a breakfast I didn’t eat

Day 53 in Ikea. The wind howls while I try to sleep. People give me weird looks when I yell to "save me to!". I am all alone. JK but Ikea in still giant

Specifically Brighton. Lousy and slow service in restaurant. No urgency at all.

My daughter purchased a chest of drawers from IKEA CROYDON for her new flat and paid £40 for delivery. They did not arrive on the day specified. She received no notice or explanation from them. They did not come the next day or the day after that! She ended up ringing them and they said they were experiencing some problems but did not offer an apology or further explanation.
They have completely LET HER DOWN! IKEA CROYDON is absolutely useless. They don’t have the right to call themselves professionals.

I bought a shoe rack on March 15th that arrived broken. I tried contacting the store and requesting an exchange through the website, but it didn't work.I went straight to the store closest to my house with the product and they said they didn't do exchanges there, and to call. I've tried calling countless times and no one answers. Now I've come here to see if anyone can help me.

Male staff (Name: Lars) purposefully walking into female aggressively - directly into their path when they’re walking to an item and there’s an entire floor of empty space / nobody around so they could have just walked around then behaving like thugs - then getting rude, raising their voice across the store and shouting at females to calm down for expressing they didn’t appreciate being walked into and stared at by someone that behaves like they should be in a Netflix documentary is disturbing for ikea. No apology in sight. Terrible experience, the incident is on camera and a formal complaint has been made. Telling women to “calm down” repeatedly and refusing to move away from them is misogyny at its finest. I have no doubt that behaving so aggressively so openly will not be an isolated incident and you’ll show your colours again soon. Hopefully Ikea see sense and remove someone like you from their family store asap. And just an FYI when you are abusive to women they don’t have to be meak and polite back. This is not gilead. Good news is I’ll have the cctv to share online soon though Lars ;)