Such a friendly and helpful team. The few times I've needed support, they've always been quick to come to my rescue. The recruitment software is perfect for us; it's updated regularly and very easy to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using Ikiru's Infinity software for my start up recruitment business for a year now. Product is great, training is excellent, and most importantly when you have a query they always have... See more
Company replied
We use Infinity and I have to say that whenever there is a problem, customer support are very good at resolving it. Take today. My email app stopped working, so I emailed in to ask about it. Support j... See more
Company replied
Been a long standing customer for 14 years plus now. Excellent support and service
Company replied
Company details
- #5 of 37 best companies in Recruitment
- #1 of 8 best companies in Applicant Tracking System
- #7 of 124 best companies in Software company
Written by the company
Ikiru People, the global business behind the renowned brands of Dillistone FileFinder, Talentis, ISV.Online & Voyager Software - Infinity and Mid-office
Contact info
12 Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256297000
- hello@ikirupeople.com
- ikirupeople.com
4.9
Excellent
918 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ikiru contacted me within a few minutes…
Ikiru contacted me within a few minutes of raising a query. It was dealt with on the spot. Peter was really helpful and offered clear advice on how to solve our issue.
25 June 2023
Reply from Ikiru People
Thanks for the review Alan. Our support team are always happy to help if/when you need something. Plus we really appreciate getting customer feedback like this.
Quick to respond
Quick to respond, professional support team. Any issues fixed quickly, fully and efficiently.
20 June 2023
Reply from Ikiru People
Glad we would help and thanks for the review Harry.
Rapid and helpful service!
Very prompt in acknowledging a reported issue and also rapid response with advice and assistance!
18 June 2023
Reply from Ikiru People
Thank you for sharing your review Nicola. We're always happy to be of help!
Really helpful and quick responses.
8 June 2023
Reply from Ikiru People
Thank you Natalie. We're always happy to help.
closed my case before helping me
7 June 2023
Reply from Ikiru People
Hi Hayley. Thank you for your review and our apologies for not meeting your expectations.
I know our Director of Support Services has been in touch already and has discussed this with you. We're adding this reply for the benefit of other readers of your review, to hopefully add a little context.
You emailed a support request to us and a member of our support team responded, almost immediately. They thought they'd answered your question sufficiently and marked the case as closed. In fact, our response was not sufficent and hence you're absolutely right, we had marked the case as closed before we'd actually helped you. Our apologies that our initial response fell short.
The important point we'd like to make is that such case closure is a normal procedure for our support services as we know our customers are busy recruiters, most of whom do not have the time to come back to us to confirm when everything has been resolved. So we do proactively close cases when we believe they've been resolved and try to make it clear on the generated confirmation email that cases can be reopened if they've not been resolved to our customers' satisfaction. In fact, simply replying to the email will reopen the case automatically and our team will look into it straightaway.
Based on your feedback, we will look into making this message clearer for customers as we can see that it could look like we've been dismissive of the case when in fact, this could not be further from the truth.
Reply from Ikiru People
Thank you for the review Georgia and we're glad to help.
Quick response & 100% problem solved!
1 June 2023
Reply from Ikiru People
Great to read. Thank you for the review Chris!
Reply from Ikiru People
Thank you Janice. We'll pass this on internally!
Very responsive and helpful
Very responsive and helpful. Whenever I have an issue I received a quick and effective response. Highly recommend!
22 May 2023
Reply from Ikiru People
Thank you for sharing your review Emilia!
Worked with Ikiru for over twenty years
Worked with Ikiru for over twenty years. The software works and is very stable which equals happy consultants. The tech and training support are excellent and can resolve any issue.
24 May 2023
Reply from Ikiru People
Thank you for your review and kind words Mike. It's a pleasure to you have as a customer.
Best Recruitment Software
Great recruitment software that is continually improving.
The training, technical support and account managers are first class.
I would recommend Ikiru for recruitments companies small and large.
23 May 2023
Reply from Ikiru People
Thank you for such a fantastic review Laura. The whole Ikiru team really appreciate you taking the time to share your experience
super helpful
super helpful. Particularly as he was dealing with someone who was very unfamiliar with the new product.
8 May 2023
Reply from Ikiru People
Thank you James. Our team are always glad to help customers, no matter whether they're new or long standing.
Reply from Ikiru People
Very kind Kimberly. Thank you for taking the time to leave a review!
Appreciation Review
I appreciate how your Team Support immediately took action about the issue I am facing. Tim F was the one who helped me resolve the issue. He's a big help. Hope all your supports are like that. For all the IkiruPeople Support Team, thank you all for all the help you're giving us.
25 April 2023
Reply from Ikiru People
Thank you for sharing your review Jairizon. The whole team really appreciates our customers taking the time to provide such feedback.
Reply from Ikiru People
You're very welcome Tori. And our thanks for leaving your review.
Reply from Ikiru People
Thank you Nadia
Debbie guided me through my options and…
Debbie guided me through my options and quickly set up further training
16 April 2023
Reply from Ikiru People
Great to read Alan. Our thanks for leaving a review.
Nice and easy.
I had an issue with my email account not connecting with the system. I made a call to them to try and sort. The call was answered right away and my issue was resolved in minutes allowing me to get on with my working day.
4 April 2023
Reply from Ikiru People
Thanks for sharing your experience Simon. Much appreciated.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.