ILA-Connect Reviews 

590
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 190 reviews, reviewers overwhelmingly had a great experience with this company, showcasing the smooth and professional handling of their legal documents. People frequently praise the friendly staff for their helpful attitude, the intuitive online platform that makes document uploading simple, and significantly lower prices than local traditional high street options. Consumers emphasize how exceptionally quick and efficient the entire process is, often receiving their required certificates and signed paperwork within a very short timeframe. However, some customers also noted occasional scheduling inconveniences, mentioning minor appointment delays and expressing that certain parts of the overall process could benefit from further refinement.

What people talk about most

Service

Users describe positive interactions with service, highlighting the fast, efficient, and professional... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how quick, efficient, and simple the... See more

Price

People report positive experiences with price, noting that the fees are very reasonable and much cheaper... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive. Reviewers frequently... See more

Value for money

Reviewers highlight positive aspects of value for money, frequently noting that the rates are very good and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent professionals. Knew exactly what I wanted for my ILA and went ahead proactively to ge to sorted at very good price. Staff Monique is great at her job, very understanding. Keep the good work.... See more

Company replied

Rated 5 out of 5 stars

Cant Praise them enough, getting ILA from them was a really good experience. My property transaction was quite complicated, needed to do few things quite urgently, Tim from ILA has helped me alot to g... See more

Company replied

Rated 5 out of 5 stars

I was recommended ILA-Connect by someone and was glad I did. I spoke to a guy called Tim who managed to squeeze me into a very busy schedule. Once signed up (took me minutes) uploaded my documents, zo... See more

Company replied

Rated 5 out of 5 stars

Amazing service, just got better. Quick to arrange and schedule ILAs, the new online portal is there to upload all docs, and great advice and experience speaking with Kevin. Within 36 hours, I’d... See more

Company replied


Company details

  1. #98 of 154 best companies in Legal Services

Written by the company

Get Affordable Independent Legal Advice (ILA) for Your Mortgage We provide ILA services for all mortgage lenders at a flat fee of just £150 – inclusive of all costs. Our service is designed to be fast, simple, and hassle-free. All types of ILA are offered, covering everything from joint mortgages to buy-to-let, guarantor mortgages, and more. Obligation-free: Select from our panel of experienced solicitors with no upfront commitment. Pay only once your signed paperwork is complete. Enjoy low-cost legal advice without compromising on quality or speed. Get started today and secure the ILA you need – quickly, easily, and affordably.


Contact info

4.8

Excellent

TrustScore 5 out of 5

590 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(590)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

great service ILA

29 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Robert! 😊
We’re delighted you found the ILA service great — it’s exactly what we aim for: fast, straightforward and hassle-free from booking through to signed documents.

— The ILA-Connect Team ⚖️

Rated 5 out of 5 stars

Quick and fast service

Excellent service from start to finish.

9 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you for your kind review! We’re so pleased you found the service quick and straightforward. It’s always our goal to make the ILA process as smooth and efficient as possible from start to finish ⚖️✨

Rated 5 out of 5 stars

I am extremely happy with the service…

I am extremely happy with the service provided by ILA Connect. The entire process, from start to finish, was seamless. I used the online ILA service for the purchase of three properties for my limited company and was particularly impressed by the speed and efficiency, receiving the documents via 24-hour tracked postage the very next day. As an estate agent, I will confidently recommend this brilliant service to all my clients.

29 September 2025
Unprompted review
ILA-Connect logo

Reply from ILA-Connect

Thanks, John! We’re really pleased you found the whole process straightforward and efficient. Receiving your signed documents the very next day is exactly the smooth turnaround we aim for. We’ll keep refining things to make ILA even faster and more accessible for clients like yours. 🙌

Rated 5 out of 5 stars

I wish all my experiences dealing with…

I wish all my experiences dealing with solicitors were this easy... Friendly, proactive, precise, quick turnaround, value for money.
Thank you

30 September 2025
Unprompted review
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Carlo! 🌟 We’re really pleased you found everything friendly, precise and good value — exactly what we aim for. Great to hear your experience was such a smooth one!

Rated 5 out of 5 stars

Great service

Great service

13 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Marvin! 🙏 We’re really glad to hear you found the service great — we’re always working to keep things simple, speedy and straightforward for our clients 💪

Rated 5 out of 5 stars

Professional and Quick

I have used them twice and they have to very professional and we had quick turnaround time with ILA with them. Highly recommend them

11 September 2025
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Reply from ILA-Connect

Thanks so much, Alok — great to hear you’ve used us twice and found everything quick and professional ⚡️ We’re all about making ILA straightforward from booking to signed docs. Appreciate the recommendation! 🙏

Rated 5 out of 5 stars

Efficient & responsive

Helped with getting paperwork out quickly when we needed to get scanned and then paper copy to lender

10 September 2025
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Reply from ILA-Connect

Thanks so much, Stiva! 😊 We're really glad we could get everything turned around quickly for you — especially with the extra step of getting the wet-ink paperwork back to the lender. Making the whole ILA process smooth and fast is exactly what we aim for at ILA-Connect.

Rated 5 out of 5 stars

Simple and easy steps to follow

Simple and easy steps to follow, good customer service.

13 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you, Tamunobelema! 😊 We’re so glad you found the process simple and straightforward — that’s exactly what we aim for at ILA-Connect.

Rated 5 out of 5 stars

Great service thanks

3 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you, Sharron! 😊 We're so glad you found the service great — we’re always working to keep the process as smooth and straightforward as possible.

Rated 5 out of 5 stars

Kevin Ogle

Kevin Ogle, was very efficient and prompt!

Had a great experience with the ILA support too, who re-arranged my appointments for next day on a short notice!

1 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Ashley! 🌟 Great to hear Kevin was efficient and that our team could get you rebooked so quickly — we’re all about keeping things smooth and flexible!

Rated 1 out of 5 stars

Total waste of time tbh

Total waste of time tbh. Key detail not picked up at time of booking.

9 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you for your feedback, and we’re truly sorry to hear you’ve been left feeling disappointed. Please do call us on 0333 300 1879 and we will immediately resolve your matter as a priority. We never want anyone to feel their time has been wasted and will do everything we can to put this right straightaway.

Rated 5 out of 5 stars

Independent legal advice

Independent legal advice
Absolutely brilliant, very easy system to use and very prompt appointment available, a smooth process from start to finish , communication is excellent, we have used IPA twice and wouldn't hesitate to use them if needed in the future 😀

10 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you Aoife 😊 We’re so pleased everything was smooth and straightforward for you! Great to hear you’d use us again — that means a lot to the team 💫

Rated 5 out of 5 stars

Very efficient

Very efficient

28 August 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you Reza — we really appreciate your feedback! 😊 It’s great to hear you found everything efficient, as that’s exactly what we aim for at every stage.

Rated 5 out of 5 stars

Excellent service

Excellent service

28 August 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Liljana! 🌟 We're delighted to hear you found the service excellent — making things smooth and straightforward for our clients is exactly what we aim for every time.

Rated 5 out of 5 stars

Very good process

Very good process, quick to execute and prompt with follow up documentation.

4 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thank you, Gill 😊 We’re delighted to hear you found the process quick and efficient. Our goal at ILA-Connect is to make everything as straightforward and hassle-free as possible — from booking through to receiving your signed documents.

Rated 5 out of 5 stars

Very professional first class…

Very professional first class transaction Would recommend and use again

4 September 2025
ILA-Connect logo

Reply from ILA-Connect

Thanks so much, Roland 🌟 We really appreciate the recommendation — it means a lot! Delighted to hear you’d choose us again.

Rated 5 out of 5 stars

I needed independent legal advice for a…

I needed independent legal advice for a company BTL purchase. ILA-connect were the cheapest I found with good reviews. Everything was easy, smooth and very quick. The solicitor read out the guarantee meaning for 5 mins, then he said he would sign the document and send to me. Since it was my husband and myself, two directors, he did the same spiel twice and the whole thing took 10 maybe 15 mins max. We received our signed documents two days after with clearly marked stickers for where we needed to sign. Excellent service, It seemed daft that he couldn’t just say the spiel once to the both of us at the same time since we were sitting together, I’m not really understanding why he had to do it twice, repeating the exact same thing and taking twice the time and fee?

29 August 2025
Rated 5 out of 5 stars

Quick and no-nonsense service

Quick and no-nonsense service. Got my signed ILA copy via post next day without paying anything extra. Also very reasonably priced compared to many others out there, will return for sure.

29 August 2025

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