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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its effectiveness in achieving various skin goals, such as evening skin tone, improving elasticity, and clearing acne. Many appreciate the customized nature of the product, noting that it simplifies their skincare routine and delivers visible results quickly. The quality of the product and the positive user experience, including the online customization process and packaging, are frequently highlighted. However, some customers also noted that they were advised by dermatologists not to use the product due to their specific skin conditions or existing routines, leading them to request refunds for unopened items.

What people talk about most

Product

People report positive experiences with product. Many customers praise the customized formulas, noting... See more

Quality

Clients share positive opinions on quality, with many reviewers reporting significant improvements in their... See more

User experience

Reviewers mention positive feedback about user experience. Customers are highly satisfied with the... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Ilik has been the only skincare line that’s actually aligned with my skin goals. Every ingredient has been formulated just for me. It's helped even out my skin tone, improve elasticity, and just make... See more

Rated 5 out of 5 stars

The excellence of ilik starts way before the product reaches our doorstep. I truly appreciate the honesty and clarity about this product being a lifestyle rather than a quick “magical” change.... See more

Company replied

Rated 5 out of 5 stars

I've been using Ilik for a year and a half. I had really problematic skin for a long time and it got worse when I moved to Dubai. After trying it for a month I literally bought the 1 year subscription... See more

Rated 5 out of 5 stars

After using ilik for 3 months now, I truly can’t imagine my skincare routine without it. I’m super picky about what I use on my skin and trusting ilik with my customized routine was a no brainer after... See more

Company replied


Company details

  1. Health and beauty shop
  2. Dermatologist

Written by the company

ilik is a personalised prescription skincare brand and dermatology platform designed to transform your skin. We harness the power of prescription-grade ingredients, tailored to your unique needs, to effectively treat acne, hyperpigmentation, rosacea, and signs of aging. Our process is refreshingly simple—with an intuitive skin questionnaire that’s thorough yet easy to complete. No appointments. No overwhelming routines. Just results, without the hassle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

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4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I’ve been using ilik for 5 months now…and I’m glowing.

I’ve been using ilik for 5 months now and I am obsessed. From the personalized experience to the packaging and most importantly my formula. I went from using 8 products at night to just 3 and my skin is looking amazing. It’s so efficient, and the best part is being able to talk to their skin expert at any time who has guided me along the way! 10/10 from me 🤩

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Streamlined skincare

Ilik has really streamlined my skincare routine (and even my husbands!). We were becoming overwhelmed with options for our skin concerns and figuring out how to layer and combine them all was getting to be a headache.
We’ve been subscribed for over two years now and the ease of having our tailored formulas delivered has really been a weight off our shoulders. The team is really responsive and check in regularly on our progress and any concerns. I’ve especially seen a difference in my husband’s melasma and we are both taking much better care of our skin in the sun.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using my customized cream for…

I’ve been using my customized cream for exactly two months, and I’ve noticed a real improvement in my skin. It looks more radiant and healthy, especially the glow. I didn’t have major concerns to begin with, but it really helped me achieve smoother, more refined skin and glowing. I’m definitely considering subscribing again — the results I got in that time were amazing.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Concerning experience

I had a very disappointing and concerning experience with Ilik Health.

I completed the consultation in full and clearly set out my skin concerns, including whether anything should be prescribed at all. Despite that, I was prescribed a treatment immediately. Given how quickly it was done, I was left with serious doubts about whether my case was reviewed at all.

I was uncomfortable with the prescription from the start, so I emailed back and forth with customer service before proceeding. The responses I received were unhelpful and, in my view, did not properly address my concerns.

When the product arrived, I did not open it. Before using anything, I checked with my main dermatologist and another dermatologist I see regularly, and all of them advised that I should not use this product given my skin situation and the products already in my routine.

I informed Ilik Health immediately that the item had arrived unopened and that I needed a refund. Despite this, they refused to refund more than 50%.

I relied on the consultation process to assess whether this prescription was appropriate for me, and I do not feel that happened with proper care.

I would encourage others to think very carefully before proceeding.

10 April 2026
Unprompted review
ilik. logo

Reply from ilik.

Hi Katherine,

Thank you for sharing your feedback, we’re sorry to hear that you had a frustrating experience.

We’d like to clarify a few points for transparency. Your case was reviewed by our medical team, and we responded to your questions promptly, with several back-and-forth messages to address your concerns. Following your additional questions, your case was also re-reviewed by our dermatologist, who confirmed the suitability of the prescribed formula based on the information provided. Based on that exchange, you confirmed in writing that you were “happy to give it a go” with the prescribed treatment.

After your confirmation in writing, your treatment was then freshly compounded specifically for you, with your name on both the bottle and the prescription. Because each formula is personalized and cannot be reused for any other patient, we’re unfortunately not able to offer refunds once a treatment has been prepared and delivered. In your case, we made an exception and offered a partial refund.

We completely respect your decision not to use the product after consulting your dermatologists, and we appreciate you taking the time to share your experience.

The ilik Team

Rated 4 out of 5 stars

So far so good!

The only reason I’ve given Illik 4 stars and not 5 is because I’ve only used it for a short period of time. It’s only been 2 months. I feel like there has been a difference with my skin texture, fine lines and my hyperpigmentation and I will continue to use it. Just received my second order and I’m pretty sure I will see more of a difference. I’ll write another review in 2 months!

27 March 2026
Unprompted review
ilik. logo

Reply from ilik.

Thank you so much for sharing this and for sticking with us.

We love hearing that you are already noticing changes in your skin texture, fine lines and pigmentation. That is exactly the kind of progress we aim for.

Your second bottle is where things really start to build, so we are excited for you to see how your skin continues to improve from here.

Looking forward to your next update 👀

The ilik Team

Rated 5 out of 5 stars

2 months so far applying the cream…

2 months so far applying the cream prescribed for my pigmentation.
Spots are fading away, the formula is not too harsh. Very happy so far and will continue with the treatment.

10 March 2026
Unprompted review
ilik. logo

Reply from ilik.

Thank you so much for taking the time to share your feedback. Pigmentation takes time, but fading spots after two months means your formula is doing its job. Strong enough to work, gentle enough for your skin. That is exactly what personalized dermatology should feel like. We are excited to see your results keep improving!

Rated 5 out of 5 stars

My skin texture has gotten much better

I love it! Not only my acne is gone but also my skin texture has gotten INCREDIBLY better. Can't wait to get my new formula!

25 February 2026
Unprompted review
ilik. logo

Reply from ilik.

Thank you for sharing this Kiana! Clearing acne is great, but seeing your skin texture improve too is exactly what the right treatment should do. When the formula targets the root causes of acne and supports healthy cell turnover, the overall quality of the skin improves as well.

We’re excited for you to receive your next formula and continue the progress.

Rated 5 out of 5 stars

The excellence of ilik starts way before

The excellence of ilik starts way before the product reaches our doorstep.

I truly appreciate the honesty and clarity about this product being a lifestyle rather than a quick “magical” change. They are honest since the beginning and truly, with time, I see change.
The communication and care is exceptional, and ofcourse, the product is as good as it promises. Exceeded my expectations!

Thank you Ilik, finally found the one.

14 February 2026
Unprompted review
ilik. logo

Reply from ilik.

Thank you ilik, Maryam, for such a wonderful review! From day one, our goal has never been to promise overnight miracles, but to guide you through real, medically-backed skin change that actually lasts. Hearing that you felt the honesty, support, and care along the way is exactly what we work for. We’re so happy you love it 🩵

Rated 5 out of 5 stars

I love ILIK

I love ILIK. I love the experience and the fact that I don’t have to shop around for skincare and can get them to just recommend me something that is dermatologically recommended. Great brand and system.

Naila

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Before using ilik I use to follow their…

Before using ilik I use to follow their page on Instagram. I had observed the page for a while and then decided to finally give it a try. I have been battling rosacea for over 5 years now. I did the best I could— drink lots of water, used products as recommended to treat rosacea, cut out junk food, spicy food,and all whatever was linked to causing rosacea. Nothing really was working.

Ilik was then my holy grail. I have been using this for 2 months now and the improvement on my skin, seemed visible recently. So it’s not an instant miracle cream definitely but it is working for me, without me having to cut out on foods that I don’t like, or put up strict restrictions. Even my friends commented that my skin looks better now, though yes, I still have more redness to be reduced.

Why I love Ilik is because they custom create a formula for you, that’s for your skin concern specifically, unlike over the counter products. So, as they say, their words really are to take for. Ilik is truly their brands promise❤️

I am glad I chose Ilik and I just got my second formal ordered so this is the 3 month using ilik. Also, their team is super supportive and kind. Love love love how they treat and take care of their clients.

More power to your ladies❤️❤️❤️

24 July 2025
Unprompted review
ilik. logo

Reply from ilik.

Hi Diana,

Wow! Your message truly touched us. Rosacea can be such a tough and frustrating condition to manage, and we know how discouraging it can feel when nothing seems to work, no matter how disciplined you are. Hearing that ilik has become your “holy grail” after 5+ years of battling rosacea is exactly why we do what we do.

You’re right: it’s not about instant miracles, but about steady, real progress that lasts , and we’re so happy your friends are noticing the difference too. Thank you for trusting us, for sharing your journey so openly, and for reminding others that personalized care can make all the difference.

We’re honored to support you through this journey, and we’ll keep showing up with the same dedication you’ve shown to your skin. Sending you love from our whole team. 🩵🩵🩵

– Team ilik

Rated 5 out of 5 stars

My skincare routine will never be the same!

After using ilik for 3 months now, I truly can’t imagine my skincare routine without it. I’m super picky about what I use on my skin and trusting ilik with my customized routine was a no brainer after seeing real results shape up with other people. I was craving a product that was potent enough and consistent to give me the results I needed to feel confident in my skin again. The prescription renewal process was easy and my bottle was delivered to me as soon as my first one ran out. Many thanks to the ilik team for making me feel better in my skin!

21 September 2025
Unprompted review
ilik. logo

Reply from ilik.

Hi Haya,

Reading your words honestly made our whole team smile. We love that ilik has become such an effortless (and powerful) part of your routine, that’s exactly why we built it. Being “picky” about your skin is something we deeply respect, and it means so much that you trusted us to create a personalized formula for you.

We’re thrilled you felt both the results and the ease of the renewal process because skincare should feel consistent, reliable, and supportive, not stressful. Thank you for sharing your journey and for letting us be part of your confidence in your skin again. Team ilik 🩵

Rated 5 out of 5 stars

I notice so much improvement in my…

I notice so much improvement in my skin’s texture and less breakouts after two months of use. The team is very responsive and helpful too. I would highly recommend ilik to anyone who’s been struggling with acne for years like me

17 July 2025
Unprompted review
ilik. logo

Reply from ilik.

Hi Sana,

We’re so happy to hear about the changes you’ve seen in your skin’s texture and breakouts, that’s the kind of progress we want every ilik customer to feel! Acne can be such a long and frustrating journey, so it means the world to know our formulas and team support are helping make it easier for you.

Thank you for trusting us and for recommending ilik to others who may be going through the same struggle. We’ll be here every step of the way to keep your results moving forward. 🩵 Team ilik

Rated 5 out of 5 stars

I’m totally obsessed and believe in…

I’m totally obsessed and believe in long term and consistent dedicated skincare for best results

1 September 2025
Unprompted review
ilik. logo

Reply from ilik.

Hi Zeynab,

We love your obsession... because we share it! Consistency really is the secret to lasting results. Thank you for believing in ilik and letting us be part of your skincare journey. It means the world to us that you took the time to share your feedback. 🩵 Team ilik

Rated 5 out of 5 stars

I love it!!!!

Ilik is an amazing product!
I have an acneic skin, so reducing my skin care routine to Ilik’s single formula that prevented breakouts and made my skin so much better, was truly the best!!

27 July 2025
Unprompted review
ilik. logo

Reply from ilik.

Thank you so much for taking the time to review us, Lea! We’re so glad ilik helped simplify your routine and keep breakouts at bay, that’s exactly what we aim for. Acne-prone skin can be tricky, so hearing that your formula made such a difference is incredibly rewarding. Fewer products, fewer breakouts, and your best skin, that's what we're all about 🩵

Rated 5 out of 5 stars

This product has managed to clear my…

This product has managed to clear my skin from hormonal acne. I also love the bottle, very easy to pack and simplifies my evening skincare routine. Less is really more with Ilik.

27 July 2025
Unprompted review
ilik. logo

Reply from ilik.

Thank you so much for sharing your experience Talia! We’re thrilled to hear your hormonal acne has cleared. There’s nothing more satisfying than seeing real results for you and for us! We’re also glad you’re loving the bottle design (we obsessed over every detail). At ilik, we really believe that a simplified, targeted routine can do so much more than a shelf full of products. Less is more, and we’re so happy it’s working for you 🩵

Rated 5 out of 5 stars

Don't think twice. Subscribe now~

The effects of the cream were quite quick and I noticed an improvement in my skin within the first week! Definitely tried and tested successfully. I've been recommending them to everyone now and am currently on my 2nd subscription

21 July 2025
Unprompted review
ilik. logo

Reply from ilik.

Andrea, thank you so much for your kind words! We’re thrilled to hear that you saw results so quickly and that your skin is loving your formula 🩵 It means the world to us that you’re recommending ilik to others—and we’re so happy to have you on your second subscription! To many more!

Rated 5 out of 5 stars

If you want to see real results joins ilik !!🩵

I have been raving about ilik to everyone I know! I got asked countless times about my skin because it has truly transformed over the past year, I started after many failed attempts to get rid of my hormonal acne, nothing else worked and then I renewed to follow up with post acne hyperpigmentation formula and it has worked wonders, with the guidance of ilik dermatologist you can rest assured that you are slowly introduced to the product and you get the full benefits without ruining your skin, thanks to everyone at ilik ❤️

2 July 2025
Unprompted review
ilik. logo

Reply from ilik.

Thank you so much, Heba, for your kind words and for being such a loyal part of the ilik family! Your consistency and patience have truly been key to your incredible skincare transformation, and we’re so proud to have been part of your journey. It’s wonderful to hear how much of a difference the tailored formulas and guidance from our dermatologist have made for you. Thank you for sharing your experience and for spreading the word about ilik, we’re so grateful for your support! 🩵🩵

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