So happy with my purchase from I love parcels . I purchased a large parcel box . Very quick delivery, very well packaged . It was very easy to install and also looks fantastic . I definitely recom... See more
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Review summary
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Efficient delivery, product as per description and website image, quality looks good and brackets for fitting to rail worked out really well. Three days in and so far very pleased.
Company replied
Great product, well made and as described. Very pleased. UPS were awful though, if I were you I’d change courier. They were 2 days later than they said with delivery and I received no notification o... See more
Company replied
New post box was quickly delivered Loved how strong it seems Colour just as expected everything perfect
Company replied
Company details
- #217 of 245 best companies in Home improvement shop
- #211 of 232 best companies in Homewares Shop
Written by the company
Love Parcels is a UK-based specialist in premium parcel boxes and contemporary letterboxes designed for modern homes and businesses. Our products are created to combine robust security with refined aesthetics — engineered to complement architectural styles while providing dependable protection for deliveries. We founded I Love Parcels after experiencing the everyday frustrations of missed deliveries, exposed parcels and unreliable drop-offs. As online shopping became part of daily life, it was clear that homes needed a smarter, more secure solution. Our goal was simple: create parcel boxes that are practical, durable and visually considered — not just functional metal containers. Our range includes wall-mounted, fence-mounted and built-in parcel boxes, as well as personalised letterboxes and accessories. Each unit is manufactured from quality materials, professionally powder coated for outdoor durability and designed with thoughtful features that balance capacity, usability and security. We prioritise solid construction, clean lines and long-term performance over low-cost, lightweight alternatives. We serve homeowners, architects, developers and trade partners across the UK who value reliability, finish and design integrity. Larger models are palletised for protection, and every order is dispatched with clear communication and careful packaging. Continuous refinement is central to our approach. Over time we have evolved our designs, installation guidance and customer processes in response to real-world feedback and changing delivery habits. We believe improvement is ongoing, not occasional. At I Love Parcels, we focus on creating delivery solutions that offer genuine peace of mind — secure, durable and built to last. Engineered for elegance. Built for life. ⸻
Contact info
Basin Bridge Lane, CV13 6JJ, Nuneaton, United Kingdom
- 02476 993 079
- hello@iloveparcels.com
- iloveparcels.com
4.2
Great
226 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Really nice fence mounted parcel box
Ordered a fence mounted parcel box. Arrived promptly and its a great bit of kit. Looks really smart.
24 October 2022
Smooth order process and timely…
Smooth order process and timely communication on the progress of my custom order. Really like that a customization was offered on the website. My order arrived super quickly, too. Excellent throughout!
27 October 2022
Good communication and great product
Good communication and great product. Would recommend
7 October 2022
Reply from I Love Parcels
Hi,
We’re really glad to hear that — thank you.
Clear communication and a product that delivers on expectations are exactly what we aim for, so it’s great to know that was your experience.
We truly appreciate the recommendation.
The I Love Parcels Team
Engineered for elegance. Built for life.
Excellent letter / parcel box
Excellent product. No more missed deliveries. No interrupted zoom calls to accept parcels that won’t fit through the letterbox. No need to stay in for deliveries.
Easy to fit. Strong construction. Secure. Weatherproof. Looks good.
5 October 2022
Personalised post box
Ordered a personalised post box, arrived promptly, looks great, not put it up yet as waiting for my new front door to be fitted. But it looks really good.....not cheap, but that's ok...reassuringly expensive so I assume it is good quality! .... Will update my review if I feel differently once it is in use!
18 October 2022
I like the product.
I like the product.
Correspondence is somewhat lacking though. I asked a question in the notes section of my order and never received a reply.
7 October 2022
Reply from I Love Parcels
Hi,
Thank you for your feedback — we’re pleased to hear you were happy with the product.
At the time, the notes section at checkout was intended for delivery instructions rather than customer service queries, and messages entered there were not always routed to our support system. We understand how that could have been frustrating.
Since then, we’ve refined our checkout process to avoid that confusion and ensure enquiries are directed through the correct channels.
We appreciate you taking the time to share your experience.
The I Love Parcels Team
Engineered for elegance. Built for life.
Great parcel box
Great parcel box, nice and secure. It’s a please going out to get the post now!
11 October 2022
Great product and excellent service
27 September 2022
A really good strong parcel box
It’s a really good strong parcel box. On fixing to the wall the drill size in the instructions seemed incorrect and we had to use a slightly larger drill, but otherwise really good.
7 October 2022
Reply from I Love Parcels
Hi Lesley,
Thank you for your feedback — we’re really pleased you found the parcel box strong and well made.
Installation can vary slightly depending on wall type and chosen fixings, so adjustments to drill size aren’t uncommon depending on the surface being mounted to.
We’re glad everything went up successfully and appreciate you taking the time to leave a review.
The I Love Parcels Team
Engineered for elegance. Built for life.
I really pleased with customer service…
I really pleased with customer service as they sorted my problem straight away.
I definitely going to buy again from this company.
And definitely I recommend use this company to others.
5 October 2022
Unprompted review
Good quality
Good quality. Delivered in time. Easy to fit. Efficient process start to finish.
26 September 2022
Initially received the wrong colour but…
Initially received the wrong colour but the issue was swiftly and efficiently dealt with
8 September 2022
Quality product and arrived within a…
Quality product and arrived within a few days of being ordered.
2 September 2022
Lovely letterbox
Lovely letterbox. Great customer service. I’m pleased with how it looks at the front of my house. Very stylish and great that it’s made in the UK. Even better.
8 September 2022
Quite simply they did what they said…
Quite simply they did what they said and in the time frame that they gave.
When delivered the mail box met with the description and quality was good.
Minor complaint about lack of instructions though it is pretty obvious really.
29 August 2022
Brilliant service
Great service, a great looking mailbox also reasonably priced would recommend to anyone.
Many thanks Pete Roberts
25 August 2022
Outstanding service and delivery
23 August 2022
Came through just fine…
I’m very happy with my experience.
Found them online while looking for a snappy letterbox.
Didn’t have to leave the house.
Decided to pay extra for a quality customised one.
It was easy placing the order and no drama.
They processed my order with lightning speed. The product is well made.
I’d definitely recommend them.
18 August 2022
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