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ilumiti Reviews 

601
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being highly knowledgeable, professional, and genuinely invested in their needs. People appreciate the clear, understandable explanations and detailed advice provided, helping them make informed decisions without feeling pressured. The service is frequently described as excellent, with many consumers highlighting the helpful and approachable nature of the team. Reviewers often mention feeling comfortable and at ease during discussions, appreciating the personalized approach and the time taken to ensure options were fully understood, leading to a highly professional and efficient overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and detailed... See more

Service

Consumers find service to be positive, with many reviewers describing it as exceptional, excellent, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with the advice I got from Ilumiti consultant Andy Johnston about my ill health retirement option. He analyzed all the information I gave him about my case, which was somewhat complex and a... See more

Rated 5 out of 5 stars

Well worth doing, our advisor seemed invested in our needs and wellbeing. While the money side of things was discussed and is obviously very important he was also informative in ways of our health and... See more

Rated 5 out of 5 stars

From day one meeting my advisor I could tell he understood my financial life plan and he never deviated from putting this plan into action in order to achieve my goals. Just a wonderful service, such... See more

Rated 5 out of 5 stars

The consultant, Andy, described concisely all the factors which need to be taken into account when trying to make a decision on the PIE offer. Any questions which I had during this process, he was abl... See more


Company details

  1. #2 of 20 best companies in Financial Planner
  2. #6 of 52 best companies in Financial advisor

Written by the company

We’re refreshingly friendly and caring money experts in employee benefits, work pension schemes and personal financial planning. And we’re here to offer you greater prosperity through financial clarity. By financial clarity, we mean that we inspire people to optimise their financial future by helping them clearly understand what’s achievable – and then enabling them to achieve it. From the lightbulb moment of clarity understanding what is financially possible, to long term clarity about how to fuel and realise your dreams, goals and ambitions to the max. All delivered through crystal clear advice, understanding, communication and clever technology. And delivered by friendly professionals who are genuinely caring, highly collaborative and relentlessly focussed in their efforts to bring added value into your life. If you are looking to make employee rewards more rewarding, retirement options less hard work and personal wealth planning a richer experience, you are talking to the right people. Why not join the growing number of professional and personal clients turning to us for prosperity through clarity.


Contact info

5.0

Excellent

TrustScore 5 out of 5

601 reviews

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5.0

All reviews

(601)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PIE review

I had a very knowledgeable review of my pensions options and finished the session feeling I knew the actions I would take and was content in my decision.

10 October 2022
Unprompted review
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Reply from ilumiti

Hello Gerry! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

Clear and helpful pensions guidance

Very clear and helpful pensions guidance - initially the advice given was in connection with a potential DB transfer from a previous employer. As part of the process I was also taken through a summary of potential possibilities in retirement from my combined pensions using cashflow software which was very useful.

14 October 2022
Unprompted review
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Reply from ilumiti

Morning Richard. Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Very efficient and effective…

Very efficient and effective conversation with Jack. He was helpful and organised.

10 October 2022
Unprompted review
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Reply from ilumiti

Good morning, Ken! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Excellent service.

Jack was very informative and took his time to make sure I understood everything he was telling me. As I am suffering poor health at the moment he had already pre-empted this and extended the call time and advised he could reconvene if I felt ill at all during the call, nothing was too much trouble for him.

22 September 2022
Unprompted review
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Reply from ilumiti

Good morning! I'm very glad to hear you had such a positive experience with Jack. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

Great service

Jack provided a very comprehensive service regarding all the pension options available to myself.

11 October 2022
Unprompted review
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Reply from ilumiti

Good morning, Joanne! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Excellent advice

Informed Pensions were in touch to advise on the suitability of a Pension Increase Exchange offered by my company pension provider. I spoke to Lewis who was really helpful with regard to the technical details of the offer, how it related to my personal finances and pleasant to talk to. Following this consultation I was able to make a confident decision on this offer. Recommended.

29 September 2022
Unprompted review
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Reply from ilumiti

Hi Gordon! I'm very glad to hear you had such a positive experience with the team. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

Matthew was extremely helpful

Matthew was extremely helpful! I now have a much better understanding of my pension. I would highly recommend speaking to Matthew for a relaxed but informative chat.

27 September 2022
Unprompted review
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Reply from ilumiti

Good morning Tori! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

PIE Pensions advice

Gave clear and helpful information, provided answers to specific questions making it easy to make an informed decision

27 September 2022
Unprompted review
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Reply from ilumiti

Morning George. Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Very helpful and informative

Very helpful and informative. Also nice personnel. Would recommend.

9 September 2022
Unprompted review
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Reply from ilumiti

Good afternoon, Richard! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

They phoned at the exact time agreed &…

They phoned at the exact time agreed & gave me some great advice.
I was worried because my employer paid for their services that they wouldn't be impartial, i was wrong.
Elliot told me how to maximise my pension when i retire & explained the best way of taking some pension benefits early if i wanted to.

2 September 2022
Unprompted review
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Reply from ilumiti

Good afternoon Gregory! I'm very glad to hear you had such a positive experience with Elliot, and that you feel more confident with your retirement planning. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

Pension/retirement review

I would absolutely recommend this service for anyone wishing to review their pension funds/retirement plans.
My recent phone call session was informative, helpful and useful, my advisor was professional and knowledgeable, but what stood out was his very polite, friendly and patient nature.
He took the time to answer my questions in a way that I understood and I ended the session feeling fully informed and satisfied with the information I had received.
I would definitely use this service again.
Thank you Jack!

29 August 2022
Unprompted review
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Reply from ilumiti

Good afternoon! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience with Jack and you are feeling more confident in your retirement planning. Please don't hesitate to get in touch if you have any questions. Kindest regards, Sam

Rated 5 out of 5 stars

Professional and friendly

We were put in touch with this company to get advice regarding a work place pension. I was grateful for their guidance and advice and found the adviser first rate and would advise anyone thinking of using this company's service to feel at ease as I found them to be excellent

26 August 2022
Unprompted review
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Reply from ilumiti

Hi Stewart! I'm very glad to hear you had such a positive experience with the team. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

Great and clear financial Advice

I would highly recommend Informed Pensions, had several meetings with Richard Hoare excellent and clear concise advise, making everything clear and straight forward, very professional and i have passed his information onto friends who are looking for good impartial financial advise.

26 August 2022
Unprompted review
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Reply from ilumiti

Good afternoon, Geoffrey! Thank you so much for your review. I'm glad that you had such a positive experience with Rich. If you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

I would highly recommend Informed…

I would highly recommend Informed Pensions. Although I knew what pots I had, I didn’t understand how they worked, what my options were and most importantly, how early I could retire if I wanted to. After sending over my pension details to Steve, my advisor, and a 1 hour pension discovery meeting, I’ve come away knowing exactly what my options are, and because I’ve chosen to, will be using the services of Informed Pensions to manage my fund when I retire, to maximise, but also safeguard my pension income.

25 August 2022
Unprompted review
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Reply from ilumiti

Hello Mo! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

Excellent

Excellent, clear and objective advice

24 August 2022
Unprompted review
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Reply from ilumiti

Good morning Jessica. I'm very glad to hear you had such a positive experience with the team. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. Take care! Sam

Rated 5 out of 5 stars

Jack is a very easy going and…

Jack is a very easy going and knowledgable advisor which allows you to trust his advice everytime.

19 August 2022
Unprompted review
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Reply from ilumiti

Good afternoon, Ed! Thank you so much for your review. I'm glad that the session was helpful for you, and if you have any further questions, please don't hesitate to contact us. All the best, Sam.

Rated 5 out of 5 stars

Lemonade Pension Review

Lemonade Pension Review
Just had a quick review as I wanted to increase my contributions but wasn't sure how to proceed, or how it would effect my future funds. I also had my final options explained to me. The meeting was very informative and easy to understand, and I now know exactly how I want to proceed for the future. Very successful meeting!

16 August 2022
Unprompted review
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Reply from ilumiti

Hello Christine! Thank you for taking the time to leave a review for us, and great to hear that you had such a positive experience and you are feeling more confident. Please don't hesitate to get in touch if you have any questions. Kind regards, Sam

Rated 5 out of 5 stars

Brilliant session

Brilliant session, very clear, easy to understand and Jack was extremely knowledgeable and personable. Thank you.

12 August 2022
Unprompted review
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Reply from ilumiti

Good afternoon Geoff! I'm very glad to hear you had such a positive experience with Jack. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

Great advice & brilliant service from Steve Clarke at Lemonade

I had a 1 hour Pension review meeting with Steve Clarke yesterday, all arranged through my Company Milexia. We discussed my current group pension scheme in depth & also reviewed all of my other personal pensions from previous employers. Steve certainly knows his onions & gave me some brilliant advice re maximising my pension pot for when I retire. Excellent service Steve, it was a pleasure speaking with you yesterday & thanks again for your time!

20 July 2022
Unprompted review
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Reply from ilumiti

Hi Colin! I'm very glad to hear you had such a positive experience with Steve and you're feeling more confident about your retirement planning. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. All the best, Sam

Rated 5 out of 5 stars

very helpful and honest

18 July 2022
Unprompted review
ilumiti logo

Reply from ilumiti

Good morning Joyce. I'm very glad to hear you had such a positive experience with the team. Feel free to reach out if you have any questions. Finally, thanks for leaving a review; they really do help us to grow and improve. Take care! Sam

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