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Company details

  1. Laser hair removal service

Written by the company

Meet ILUUMI! 👋 We are a beauty and self-care brand focused on making everyday routines easier, more effective, and confidence-boosting. We offer a range of at-home beauty essentials, including IPL hair removal devices, nourishing hair care products, and must-have beauty tools designed to deliver real results. Our hair care collection features protein-enriched formulas and botanical ingredients that help support smoother, shinier, and healthier-looking hair. Our beauty devices are created for convenience and performance, so you can enjoy salon-like results from the comfort of your home. At ILUUMI, we genuinely value our customers and your feedback. We’re always working to improve and create products that fit seamlessly into your lifestyle, because feeling confident should be simple!💓


Contact info

3.7

Average

TrustScore 3.5 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I truly value the effort your team has…

I would like to express my sincere appreciation for the excellent service and support I received. Everything was handled so smoothly and professionally, and I truly felt valued throughout the entire process. Your guidance, patience, and attention to detail made a significant difference, and I’m very grateful for your efforts. Thank you for going above and beyond to ensure everything was perfect. I am extremely satisfied and would highly recommend your service to others. Keep up the amazing work♥️

10 April 2026
Unprompted review
Iluumi logo

Reply from Iluumi

Hey there, Yasana!

This is amazing! We are so happy you are satisfied with the service! Thank you so much for your kind and thoughtful words! We always strive to provide smooth, professional service, so knowing we made a positive difference for you is incredibly rewarding.😍

Thank you again for your support, and we’re always here for you whenever you need us!🙏🙌

Much Love,
ILUUMI TEAM!

Rated 5 out of 5 stars

Frizz begone !

I had read some good reviews of this product so I decided to try it for myself.
I have had problems with frizzy hair for a long time so I was thrilled to see how smooth and silky my hair was after using the mask. I definitely recommend this product and will continue to purchase. Thank you .

18 February 2026
Unprompted review
Iluumi logo

Reply from Iluumi

Hey there, Raelene!

That is absolutely amazing! We are so happy you are seeing great results already! We really appreciate the support! If you need any discount on your next order, just hit us up anytime!

Much Love,
ILUUMI TEAM!

Rated 5 out of 5 stars

Love my device

Love my device. I use it on a regular basis about once a week now, used to use it twice a week when first started and it’s brilliant.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Customer service is outstanding!! My experience overall is great and the products are really top of the line. I cannot look for any other IPLs, as they offer effective ones. I have my Iluumi PRO which I use every week (3 a week) and it really helps stun the hair growth on my legs and underarms. After IPL moisturiser is the best! Keeps my skin plump after the treatments. All in all, highly recommended!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Don't buy this rubbish

How on earth can a bowl of Grease get so much attention? Heavy advertising. This is nothing more than a bowl of grease. Don't waste your money on this brand for any product

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Item never shipped

Orded with a stated '5-10 day express shipping' within the confirmation email. 20 days now and no tracking information and no item received. Multiple emails to customer service have gone unanswered. Avoid.

12 December 2024
Unprompted review

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