Another great seam free experience with the team from IC, once again Charles Denman has been exceptional in his expertise content knowledge and sense of humour to make the booking process smooth as si... See more
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Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
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I found the Imagine Cruising office in Brisbane very friendly, informative and helpful. The whole holiday was very well organized and ran without a hitch. After our cruise on Azamara Pursuit, which w... See more
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Joshua in your Customer Support Team is exceptional. Very patient, helpful and polite. He very kindly gives good advice and recommendations. I'd be lost without his help. He's a great asset to you... See more
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Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.6
Excellent
3k reviews
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Excellent knowledge and prompt…
Excellent knowledge and prompt assistance when needed/queried
15 June 2026
Reply from Imagine Cruising Australia
Thank you for your wonderful five-star review.
We are delighted to hear that you found our team to be knowledgeable and that you received prompt assistance whenever you had questions or needed support. Providing expert guidance and timely service is something we strive for, so it is very rewarding to know that this was reflected in your experience.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
The booking process was fast and…
The booking process was fast and efficient. The consultant was great and extremely friendly The deal itself was great, but as with most things these days it's the things you have to add on that increase the price. I would use them again that's for sure.
15 June 2026
Reply from Imagine Cruising Australia
Dear Peter
Thank you for your wonderful review. We're delighted to hear that you found the booking process fast and efficient and that your consultant provided friendly and helpful service throughout.
We appreciate your feedback regarding additional costs and always strive to be as transparent as possible so our guests can make informed decisions about any optional extras that may enhance their holiday experience.
Thank you for choosing Imagine Cruising. We are thrilled to hear that you would travel with us again, and we look forward to helping you plan another fantastic holiday in the future.
Kind Regards
Imagine Cruising
Reply from Imagine Cruising Australia
Thank you, Helen, for your wonderful five-star review.
We are delighted to hear that Viran was so helpful during your experience. Providing attentive and personalised service is something we pride ourselves on, and we will be sure to pass on your kind thanks and feedback to Viran.
Thank you for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again with your future travel plans.
Warm regards,
Harrison
Senior Customer Support Executive
Great value for money and great service
15 June 2026
Reply from Imagine Cruising Australia
Thank you, Wazza, for your fantastic five-star review.
We are delighted to hear that you found your holiday to be great value for money and that you received great service from our team. Delivering exceptional experiences and outstanding value for our guests is at the heart of what we do, so your kind feedback is greatly appreciated.
Thank you for taking the time to share your experience. We look forward to assisting you again with your future travel plans and creating many more memorable holidays for you.
Warm regards,
Harrison
Senior Customer Support Executive
Missed opportunity
Gaby was very good with our final conversation, but she did call me on Tuesday June 2, regarding the cruise I did choose to buy. Our conversation wasn’t long as I was waiting for an appointment and I felt I wasn’t able to speak freely. She offered to call me back 2 days later on the Thursday. I was very keen with that call outcome. Unfortunately, Gaby didn’t call me back as agreed, so I missed my first choice of cabin. We caught up again the next week and I was told that there were no Oceanview cabins left for that cruise. I have committed to a balcony stateroom at much more cost. Thanks for the opportunity to express my frustration
10 June 2026
Reply from Imagine Cruising Australia
Dear Janice
Thank you for taking the time to share your feedback. We're pleased to hear that your final conversation with Gaby was a positive one, but we're sorry to learn of your frustration regarding the missed follow-up call and the impact this had on your booking experience.
We understand how disappointing it must have been to miss out on your preferred Oceanview cabin after looking forward to discussing the booking further. We appreciate that the change to a balcony stateroom came at an additional cost and can understand why this was frustrating.
Your feedback is important to us, and we will ensure your comments are shared with the relevant team so we can review what happened and learn from your experience. Thank you for choosing to travel with us, and we hope you have a wonderful cruise despite this disappointing start to your booking journey.
Kind regards,
The Imagine Cruising Team
We have always been happy with the…
We have always been happy with the helpful and knowledgeable consultants we talk to at Imagine. Scott Mac Phee was very patient, knowledgeable and helpful during today’s phone call.
10 June 2026
Reply from Imagine Cruising Australia
Dear Helen
Thank you so much for your kind feedback.
We’re delighted to hear that you’ve consistently had positive experiences with our consultants, and that Scott was patient, knowledgeable, and helpful during your recent call. We’ll be sure to pass your lovely comments on to him.
Your continued support means a great deal to us, and we look forward to assisting you again with your future travel plans.
Warm regards,
Imagine Cruising Team
Imagine Cruising arranged our Norway…
Imagine Cruising arranged our Norway Northern Lights tour but didn’t have any contact with Hurtigruten which was the shipping company. They didn’t even know who their own tour guide was so when we had any crisis we were left destitute as IC merely claimed that there was nothing they could do. We only had a guide for about 6 of the 21 days. The rest of the time we had to fend for ourselves.
I managed to send emails but nothing was resolved. My husband and I ended up being booked in an ‘unspecified cabin’ which had 2 single beds and one bunk bed after expressly asking for a double bed room with an obstructed view.
The worst neglect on their part was refusing to rebook a train ticket to Flam for my husband whose flight had been been delayed. They waited till the last minute to come back to us to say they were not prepared to use the refunded ticket money to buy a ticket. I ended up having to pay over $200 at the last minute.
The cruise itself was also problematic in that excursions were extremely expensive and many were cancelled due to weather etc and those who had booked excursions before the cruise could only get a credit and no refund. The trip back from Kirkenis was very boring as we hardly had a chance to get off the ship. There was very little onboard entertainment.
There were also only 2 sitting sessions for dinner and we were placed in the 7 30pm session every night which meant we only started eating after 8pm.
Hurtigruten staff at reception had quite a few apprentices which I think is great but they needed to have someone experienced with them all the time. We had to go everyday to ask for a room swap only to find out after a week that they would not consider moving us unless we paid more money for the same standard of cabin with a double
Our tour guide, Ellen, on land was lovely but there was no way she could contact us all. I literally stumbled across her in reception at the hotel in Oslo. Why could she not have had a WhatsApp group of all our contact details. She really struggled to keep at least 20 people informed. She also tried really hard to arrange a train ticket for my husband but she only got a ‘no’ at the last minute.
Would I recommend this trip to others? Oslo, Bergen and Copenhagen were lovely but the rest of the trip certainly didn’t meet our expectations. So I would not recommend this tour.
11 March 2026
Unprompted review
Reply from Imagine Cruising Australia
Good Morning Karen,
Thank you for taking the time to reach out regarding your recent holiday experience with us and I am very sorry to hear of the difficulties you and your husband experienced while you were travelling.
I have referred your comments and concerns through to my Customer Relations team, who will be investigating what took place and reaching out to you directly to have a further chat with you.
Thank you again for taking the time to get in touch Karen, and we look forward to resolving these concerns with you shortly.
Kindest Regards,
Harrison
Senior Customer Support Executive
Spoke with Dana this morning who was…
Spoke with Dana this morning who was able to assist me with all my inquiries.
31 March 2026
Unprompted review
Reply from Imagine Cruising Australia
Thank you very much for providing us with your review Deborah.
It is fantastic to hear that Dana has managed to assist you today with your inquiry. If you have any further questions regarding your holiday reservation please do not hesitate to get in touch with us again.
Thank you again for your review Deborah, and if we don't speak before you leave have a wonderful holiday!
Warm regards,
Harrison
Senior Customer Support Executive
Exceptional Customer Service
Our Imagine Cruising holiday is just 9 weeks away, with flights originally scheduled from Brisbane via Doha to Madrid. Given the current situation in the Middle East, like many travellers, I reached out to explore alternative options.
I want to give a huge shoutout to Bek, who went above and beyond to rearrange our flights from Qatar Airways to British Airways—completely avoiding the Middle East and at no extra cost. The turnaround was incredible: a resolution within 36 hours of my enquiry, and updated documentation just 12 hours after I accepted the change.
I can only imagine how busy the team must be right now, managing so many enquiries as travellers navigate their upcoming holidays.
This is our second trip with Imagine Cruising, and it’s often when things don’t go to plan that you truly see how good a company is. If I could give more than 5 stars, I absolutely would.
Thank you so much to the team—and especially Bek. I’m so grateful to be travelling with such a fantastic company!
16 March 2026
Unprompted review
Reply from Imagine Cruising Australia
Dear Debra
Thank you so much for your wonderful feedback! We’re thrilled to hear that Bek and the team were able to quickly assist and rearrange your flights so smoothly, especially under such challenging circumstances.
It’s fantastic to know that our efforts helped make your upcoming holiday stress-free and enjoyable.
We truly appreciate your loyalty as a returning customer, and your kind words mean a lot to the entire Imagine Cruising team. Bek will be delighted to hear your shoutout!
We can’t wait to help make your second trip with us as memorable and seamless as possible.
Kind regards,
Imagine Cruising
booked through Imagine on a Holland America cruise.
booked through Imagine on Holland America August Voyage had a very professional booking service provided by Viran most of the data provided except the very necessary IMZ No.
After that I was prompted by Holland to Log on to their Navigator App to complete booking for embarkation updates and digital boarding pass and thats when it all turned to a nightmare with the app telling me any electronic device was incompatible. After two days of absolute waste of time I found salvation. I was rescued by Dana at nz customer support. Imagine, be proud and grateful for having staff as good as this. The experience was both professional,all links provided, all flight and cruise references provided ,and the additional information first class. HAL be thankful you have staff like this at imagine backing you up. Imagine a bonus and a bunch of flowers for dana is in order.
Well done Neville and Carol Hall
30 January 2026
Unprompted review
Reply from Imagine Cruising Australia
Thank you so much for your wonderful feedback, Neville. We’re thrilled to hear that Viran and Dana were able to provide professional and thorough support throughout your booking experience. It’s great to know that Dana was able to step in and resolve the issues with the HAL app—our team always strives to go above and beyond for our guests. We’ll be sure to pass your kind words on; they will be greatly appreciated. Wishing you and Carol an incredible voyage in August!
Kind Regards,
Harrison
Senior Customer Support Executive
Compassionate help
I reluctantly had to cancel my forthcoming holiday due to my husband’s decline in health and was referred to Harrison who talked me through the process . He advised that a cancellation invoice would be issued of which I would need to forward to the Insurance company to claim. He treated me with compassion and lifted my spirits . I wouldn’t hesitate to use Imagine Cruising in the future.
15 January 2026
Unprompted review
Reply from Imagine Cruising Australia
Dear Gillian,
Thank you for sharing your experience. We’re very sorry to hear about your husband’s health, but we’re glad that Harrison was able to guide you through the process with care and support.
Your kind words mean a lot to us, and we look forward to assisting you with your future travel plans whenever the time is right.
Kind Regards
Imagine Cruising
I recently undertook a Golden Triangle…
I recently undertook a Golden Triangle Tour of India through Imagine Holidays. The group had the good fortune to have GAURAV DHUPAR appointed as our guide for our tour.
GAURAV's knowledge of his country, his willingness to share this knowledge with the group and ensure the group viewed all the wonderful sites, e.g. Taj Mahal and Amber Fortress at the most favourable times.
He has a delightful sense of humour, ensured the welfare of all the group throughout the tour and would rate his overall commitment to ensure each group member thoroughly enjoyed the time spent in on tour as exceptional.
I consider Gaurav a great asset to Imagine Holidays.
14 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Denise,
Thank you so much for your wonderful review and for taking the time to share your feedback. We’re absolutely delighted to hear how much you enjoyed your Golden Triangle Tour of India and that Gaurav made such a positive impact on your experience. We’ll be sure to pass along your kind words to him. Thank you for choosing Imagine, we’re thrilled to have been part of your journey and hope to welcome you on another adventure in the future.
Warm regards,
Suzanne - Imagine Cruising Team
Azamara Pursuit Cruise with India Golden Triangle
Our first time booking with Imagine Cruising, the Australian office, and the team were so very helpful and knowledgeable during the initial process.
All transfers, hotels, Azamara Pursuit experience and tour was very well planned and all worked seamlessly. Then the Golden Triangle Tour, that was the most amazing experience in all our years of travel!
Our tour guide, Gaurav Dhupar, was first class. His knowledge and humour gave us all an unforgettable experience. Nothing was too much trouble for him, always willing to answer any questions too. We had such a great time with the group of 15 on the bus, very pleased we didn't opt for the private tour. The hotels in Agra and Jaipur were excellent, the one in New Delhi was good enough. The bus driver and his helper were also excellent, always greeted us with a smile and most helpful getting on and off the bus as well. Wonderful trip!!
22 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Debra,
Thank you for taking the time to share such a wonderful five-star review. We are delighted to hear that your first experience booking with Imagine Cruising, and our Australian team, was so positive and that you felt well supported throughout the process.
It is especially pleasing to know that every element of your holiday package — from the transfers and hotels to the Azamara Pursuit cruise and the Golden Triangle Tour — was seamlessly organised and exceeded your expectations. Your kind words about the Golden Triangle Tour mean a great deal to us, and we are thrilled it stands out as one of the most memorable experiences of your travels.
Gaurav Dhupar will be absolutely delighted to receive your praise. His knowledge, humour and dedication to our guests truly set him apart, and we will be sure to pass on your feedback to him, along with our local travel partners. We are also pleased to hear that the group experience, accommodation and transport arrangements contributed so positively to your enjoyment.
Thank you once again for choosing Imagine Cruising. It has been our pleasure to be part of such a memorable journey, and we hope to welcome you back aboard another exceptional experience in the future.
Warm regards,
Harrison
Senior Customer Support Executive
Azamara Pursuit Cruise + India
I found the Imagine Cruising office in Brisbane very friendly, informative and helpful. The whole holiday was very well organized and ran without a hitch.
After our cruise on Azamara Pursuit, which we thoroughly enjoyed, we had a week in India. This was also very well organized, travelling in a luxury coach. Our hotels were of a very high standard and we had the best Tour Guide I've ever experienced. His name was Gaurav Dhupar and his knowledge, personality and sense of humour was a credit to himself, his country and Imagine Holidays.
22 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Thank you so much for your glowing five-star review, Rosemary.
We are delighted to hear that you found our Brisbane office team friendly, informative and helpful, and that your entire holiday package was so well organised and seamless from start to finish. It is wonderful to know you thoroughly enjoyed your cruise aboard Azamara Pursuit and that your time in India was such a highlight.
Your kind words regarding the luxury touring, high-quality hotels and, in particular, your exceptional guide Gaurav Dhupar are greatly appreciated. We will be sure to pass on your praise to Gaurav and our trusted travel partners in India—his knowledge, warmth and sense of humour truly enhance the experience for our guests.
Thank you once again for choosing Imagine Cruising. We are thrilled to have been part of such a memorable journey and hope to welcome you aboard another holiday package in the future.
Warm regards,
Harrison
Senior Customer Support Executive
First Time in India's Golden Triangle.
My wife and I had not been to India before and the Golden Triangle Tour was only one component of a Imagine Cruising trip that included time on Mauritius, a cruise visiting the Maldives, Kerala (southern India), Sri Lanka, Indonesia and Singapore, and the Golden Triangle. The whole trip was incredible but we have chosen to highlight our time in India's north because we saw so much and learnt so much. This was largely due to our guide, Gaurav. His knowledge included an incredibly broad range of subjects relating to life in India today and it's past history. This knowledge was delivered in a gentile, calm manner but with a quirky sense of humour. It was not just an educational experience, it was fun. Thankyou Gaurav. You greatly enhanced our understanding and appreciation of India, especially Delhi, Jaipur, Agra and the country in between. Thank you for sharing your region with us.
15 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Thank you, Kim, for taking the time to share such a thoughtful and generous review.
We are delighted to hear how much you and your wife enjoyed your journey, and particularly your experience exploring India’s Golden Triangle as part of your wider Imagine Cruising holiday package. It is wonderful to know that the depth, insight and enjoyment you gained from visiting Delhi, Jaipur and Agra made such a lasting impression.
Your kind words regarding Gaurav will most certainly be passed on to him, along with our trusted India travel partners. He will be thrilled to know that his knowledge, warmth and sense of humour helped bring the region’s history and culture to life, and enhanced your appreciation of India in such a meaningful way.
Thank you once again for choosing Imagine Cruising. It has been a pleasure welcoming you as our guests, and we hope to have the opportunity to be part of your future travels.
Warm regards,
Harrison
Senior Customer Support Executive
All our requests have been confirmed on…
All our requests have been confirmed on schedule and without fuss.
Very pleased with all the staff who have assisted in our booking.
16 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Thank you for your wonderful five-star review, Peter.
We’re delighted to hear that all your requests were confirmed promptly and seamlessly, and that our team made the booking process such a positive experience for you. Your kind feedback will certainly be shared with the staff involved and is greatly appreciated.
We wish you a truly memorable journey and look forward to welcoming you as our guest on your upcoming holiday package.
Warm regards,
Harrison
Senior Customer Support Executive
India Golden Triangle experience
Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himalayas. All hotels were first class.
Our imagine contact was Joshua WOW what service he delivered. Answered questions quickly, he was so kind and patient. We already planning our next trip with Imagine via Josh.
22 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Susan and Kevin,
Thank you so much for sharing such a glowing review of your India Golden Triangle experience. It’s wonderful to hear that your journey was everything you’d hoped for and more.
I’m delighted that Jay’s knowledge, care, and guidance helped you feel so well looked after throughout your adventure. Exploring the Taj Mahal, experiencing the beauty of Shimla, and hiking in the Himalayas are truly unforgettable moments, and I’m thrilled these highlights made such a lasting impression. It’s also lovely to know that the first-class hotels added comfort and ease to your travels.
Your kind words about Joshua mean a great deal. He takes immense pride in supporting our guests, and I know he will be delighted to hear how much you valued his prompt assistance, kindness, and patience. It’s wonderful that he helped make the planning process feel so seamless.
We’re truly grateful that you’re already looking ahead to your next journey with us. It would be our pleasure to welcome you back for another exceptional experience.
Warmest regards,
Harrison
Senior Customer Support Executive
Some issues on tour but since resolved
We had a few issues on this tour, however Imagine Cruising contacted us after the tour and did everything they could to resolve the problems. We were happy with the way in which our concerns were handled
6 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Richard,
Thank you for taking the time to provide your feedback from your recent holiday experience with us and I hope your further conversations with my colleague Vicki have reassured you of our level of service, and our apologies for the difficulty and inconvenience the two of you had when travelling earlier this year.
If there is anything further we can do to assist you please do not hesitate to get in touch, and I hope the positives of what sounds like it was overall an amazing holiday are what remain with you.
Kindest Regards,
Harrison
Senior Customer Support Executive
We have always found representatives…helpful
We have always found representatives from Imagine Cruising to be very helpful. We had another holiday booked for February 2026, but due to my husband contacting an illness we had to cancel. Not knowing the procedure of what to do, we contacted Imagine Cruising and spoke to Harrison who was very helpful and achieved a very good outcome for us. As we have travel Insurance which is very necessary in these circumstances we can put a claim for the balance. Thanks so much Harrison for your advice.
1 December 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Pamela,
Thank you so much for your generous five-star review. I’m truly grateful you took the time to share your experience.
I’m very pleased I was able to support you during what must have been a difficult moment for you both. Navigating cancellations due to illness can feel overwhelming, so I’m glad I could provide clarity and help you reach a reassuring outcome. While of course not the ideal situation, it is good to hear that you’re able to proceed with a travel insurance claim for the remaining balance.
Please don’t hesitate to reach out if there’s anything more I can assist with in the future. I’m always here to help.
Warmest regards,
Harrison
Senior Customer Support Executive
I stand by my review ‘just don’t…
I stand by my review ‘just don’t cancel’. To transfer the holiday deposit to another: ‘the holiday value had to be of the same value + $5000’.
THESE WERE YOUR CONDITIONS.
20 November 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Judy,
Thank you for taking the time to leave us another review. I am again very sorry to hear that you are unable to travel on your scheduled holiday and if there is anything further I can do to assist you with your insurance claim, please do not hesitate to get in touch.
Just to clarify what you mentioned in your review, when we receive a holiday change request such as yours there may be non-refundable elements on your current reservation. When that is the case, there is an additional cost to make the holiday change to a different departure date. This is always quoted for our passengers on a case-by-case basis, and I am again disappointed to hear your specific departure and request came in at such a relatively high cost.
Thank you again for providing your feedback Judy, and please let me know if there is anything else I can do for you.
Kindest Regards,
Harrison
Senior Customer Support Agent
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