The Imarku knife set is top quality supported by their top quality customer service. The CS Team worked with me promptly on a problem (my fault) I had and resolved it quickly. Great job and comp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Initially my knife set arrived with a block that was damaged in shipping. However, Imarku promptly shipped a new replacement block via 3-day Priority Mail, and even threw in a free knife sharpener wi... See more
I never reviewed before, but this time I would love to review about this wonderful customer service with imarku! Their customer service go above and beyond to help their clients, I tried to find a se... See more
Company replied
Imarku's Customer Service was top notch ..... I purchased a set of Cookware from the company, when the pkg arrived, it was missing the Stock pot. I reached out immediatly to Imarku, presented pho... See more
Company details
Written by the company
iMarku knives have manufacturing units based out of Japan. Our CEO, Mr. Mark Liu had started around a decade back. The story dates back to when one of his friends Bolton had a pretty frustrating time looking for a perfect chef knife. That is when he made up his mind to create something to make good knives. He had started young, went to Japan to learn more about Japanese art and culture to start making these Japanese knives. He had initially chalked out a 5-year plan, but things initially did not turn out as planned. He almost felt like quitting, but his girlfriend named iMarku kept on inspiring him to keep going. And that is how the brand came to be known as iMarku. Today iMarku has come a long way from making a single chef knife to an amazing range of world-class knives, prep tools, and cookware. And the story of our growth continues. We are only growing with bigger and greater plans of expansion.
Contact info
211 Erie St, 91768 , Pomona, United States
- +1-323-998-7088
- marketing@imarku.net
- imarku.net
4.7
Excellent
252 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received the knives ordered and very…
Received the knives ordered and very pleased with the quality and price.
1 September 2022
Reply from imarku
Hello Jason,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Imarku
Razors Edge
Received knife . Went to use it and noticed that the tang and handle were un even and that the metal edge of the tang was sharp . Used knife to cut half case of okra knife was dull when done . Not that impressed with knife . Have others in different model are awesome.
8 September 2022
Reply from imarku
Hello Todd,
Thank you for your feedback, I really appreciate you bringing this issue to my attention.
Please also email to services@imarku.net. We will handle the after-sale service for you asap.
Best Regards,
Imarku Team
I love my new knifes that I have…
I love my new knifes that I have purchased. They are very sharp and makes my work in the kitchen much better.
7 September 2022
It was great Great Product
Great experience vine something that is not from the states great product
6 September 2022
Hammered knife set
I really want it to buy that is nice cutting,slicing and trimming so, I am happy with my beautiful set of knife.
5 September 2022
Unprompted review
I am very satisfied with my purchase
I am very satisfied with my purchase
However I was to receive a free meat cleaver and I did not receive that
30 August 2022
great product
Impressive knives have just started to use them
pleased with their handling highly recommend them
27 August 2022
Today i used my new knife better then…
Today i used my new knife better then expected. Great deal
26 August 2022
Great chef’s knife at a great price!
Great chef’s knife at a great price! Fast shipping!
26 August 2022
Wrong Item Received
Out of four (4) items ordered, one (1) was the wrong item. While ordering the Serrated Bread Knife 10" with the Pakkawood Handle, the item received was of different design, with "riveted" different wood handle. Contacting Customer Service by phone was no use, contacting by email was successful. The item in question has now been promptly delivered.
The hassle of this order was not about the value of the knife, but executive time wasted to get it replaced.
All items are fine and good looking, considering Made in China.
26 August 2022
Reply from imarku
Hello Karl,
Thank you for your feedback, I really appreciate you bringing this issue to my attention.
We already sent you the bread knife replacement and the tracking info shows delivered. Please feel free to contact us via email:services@imarku.net. We will handle the after-sale service for you asap.
Best Regards,
Imarku Team
Excellent knife with heavy handle…
Excellent knife with heavy handle weight for a sturdy grip in food prep.
25 August 2022
Excellent knives and excellent customer…
Excellent knives and excellent customer service.
18 August 2022
They are really nice and heavy duty
They are really nice and heavy duty, have been wanting a good set of stainless pots for a long time. I am happy I made the decision to go with IMARKU because I really like these.
13 August 2022
Best set I’ve ever bought.
I recently bought a Gotham cookware set thinking it would be the last set I bought. 2months later I was wrong. I’m glad I went with IMARKU 14 piece cookware set. I could tell from the quality that they will last a long time.
9 August 2022
I was notified I qualified for a free…
I was notified I qualified for a free gift .I had questions emailed them and received answers promptly and all my questions were answered.
2 August 2022
The knives are very sharp and have a…
The knives are very sharp and have a solid build. The block, however had a defect in the wood on the removable piece in addition to the main block.
2 August 2022
I expected the knives to be heavier and better balanced
I expected the knives to be a bit heavier. They are light, so the balance was off for me.
1 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.