iMazing Reviews 6,259

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 575 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service and the quick response times from the support team. Many people praise the staff for their helpfulness and expertise, making interactions pleasant and efficient. Reviewers also appreciate the user-friendly experience and the overall effectiveness of the product. However, some customers also noted issues with the product itself, mentioning that it occasionally doesn't work as advertised or has bugs. A few other people also felt that the licensing policy was too restrictive, particularly when transferring licenses to new devices.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, highlighting prompt and helpful... See more

Response time

Clients share positive opinions on response time, consistently praising the speed and efficiency of the... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise its capabilities, highlighting... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the iMazing support team for... See more

User experience

Reviewers mention positive feedback about user experience. Many customers find the software user-friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best customer support. True Legends. They have a product that delivers. Thankyou Customer Support Legend Lucas **Crowd goes wild** . He really is a legend. What a guy.. Thankyou for amazing sup... See more

Rated 5 out of 5 stars

The Support team were patient and helpful as they informed me how to look for some lessons from a CD which I had manually added using iTunes many years ago. My iPod did not register these as separa... See more

Rated 5 out of 5 stars

I've had many questions over the years I've used iMazing. Their tech support would respond almost immediately with the clarification I needed and tips on how to resolve my specific issue or the rea... See more

Rated 5 out of 5 stars

Where Apple has ‘dropped the Ball’, Imazing has picked it up and run for a Touchdown! ❤️. Eg I can now backup my iPhone to my External USB Drive❤️ Also , eg my friends ITunes PC Playlists , that IClo... See more


Company details

  1. Software company

Written by the company

DigiDNA is an independent software developer incorporated in 2008 under the name of DigiDNA Sàrl in Geneva, Switzerland. From this quiet city nested near the snowy Alps, we write software with the pride and precision you'd expect from Swiss craftsmen. Our desktop software DiskAid was the very first iOS file transfer tool. It quickly became a reference, loved by millions. In 2014, we rebranded our flagship product ‘iMazing', to better reflect the iOS management powerhouse it had become.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have been using iMazing for years to…

I have been using iMazing for years to back up my phone. When replacing phones, it allows me to make an encrypted back up, so I can transfer all apps and passwords to the new phone. Today, support reset my license so I could install it on a new computer, since my original computer was terminated without uninstalling the application first.

17 January 2026
Rated 5 out of 5 stars

Perfect iPad to PC Transfer Solution

Before purchasing I emailed support about music transfer. I got a reply in just a couple of hours, which was impressive since I wasn't even a customer. Thinking it would address my issues with iPad to PC music transfer, I purchased iMazing's annual subscription for 10 devices. The transfer went perfect and I no longer have to fear losing priceless family recordings stored solely on my iPad, as they are now also on my PC, backed up, listenable, and also once again working in iTunes. I'm no techie (3 out of 10) but the software was easy and intuitive. I'm very happy and will be using it further to get content off of phones (photos, texts, texts w images). Excellent purchase for me.

14 January 2026
Rated 5 out of 5 stars

It works

This application does a lot, and is easy to use. It backs up Apple devices for free, and does more if you buy in.

5 January 2026
Rated 5 out of 5 stars

So happy with this software

I have been using this software for 10 years and still extremely happy with it. I feel it is the best software to move any data to and from your iPhone. I am a proud member of the Iamazing family.

11 January 2026
Rated 5 out of 5 stars

Very positive experience over many years with iMazing

I've had many questions over the years I've used iMazing. Their tech support would respond almost immediately with the clarification I needed and tips on how to resolve my specific issue or the reason why Apple software might not allow the solution I seeked.

The most important thing to me is that I've never lost data and have been able to move several phones and iPads without any issues and with more certainty than using Apple's iCloud.

4 January 2026
Rated 5 out of 5 stars

The iMazing support team is super…

The iMazing support team is super responsive and made me feel important and cared for even though I don't subscribe to the most current version of the software. They quickly and effectively explained what options I had to sort out my licensing and activation issues and within just a few days I was up and running and re-activated on both of the key computers I need iMazing available on. Great product, great support...

9 January 2026

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