Independent Mortgage Brokers Reviews 

249
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient. The service provided is frequently described as excellent, with many appreciating clear explanations and detailed advice. Exceptional customer service and quick response times to all queries are often highlighted. People consistently found the company reliable and knowledgeable, making complex processes feel simple and stress-free. Many consumers were particularly impressed with the ability to secure great deals and provide the best options, often achieving quick results. The overall experience is frequently described as efficient, professional, and supportive from start to finish.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, responsiveness, and... See more

Response time

Customers had positive experiences with response times, frequently praising the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are in the process of buying our first house, Lee and Sarah have been so helpful throughout the whole experience making it a less stressful experience. When we have a query we have received advice... See more

Rated 5 out of 5 stars

I messed about with various online portals looking at all my different mortgage options before deciding I would be better served finding a locally based Broker. I chose IMB mainly because they are bas... See more

Rated 5 out of 5 stars

We worked with Sarah for our mortgage process, and we can’t thank her enough for all the help she gave us. She was always professional, patient, and incredibly clear with her explanations. She gui... See more

Rated 5 out of 5 stars

Lee Gribben was fantastic from start to finish. We are first time buyers and he was always happy to answer any questions we had, responding quickly and kindly. We found Lee to be very down to earth an... See more


Company details

  1. Mortgage broker
  2. Finance broker
  3. Financial advisor
  4. Non-bank financial service

Written by the company

Welcome to IMB Online on Trustpilot! 🌟 As one of the leading mortgage brokers in Leeds, we're more than just financial advisors - we're your trusted partners in making your dream home a reality. With over 20 years of experience in the financial services industry, we've been guiding our clients, both locally in Leeds and nationally across the UK, through the mortgage market, helping them secure the best deals. At IMB Online, we're all about personalized service. Our team of highly trained brokers understands that every client's needs are unique, and that's why we offer a wide range of mortgage options from various lenders. Our goal is to ensure you get a mortgage deal that's tailored to your situation. But we're not just about business - we're about community. As a locally-based mortgage broker in Leeds, we're committed to giving back to our community and are actively involved in local charities. Don't just take our word for it - check out our glowing reviews from clients who have experienced the IMB difference. From our professionalism and responsiveness to our personalized service, our clients have a lot to say about us! So, whether you're based in Leeds or anywhere in the UK and asking yourself, "Where can I find the best mortgage brokers near me?", look no further than IMB Online. Join the IMB family today and let us help you unlock your dream home! 🏠🔑


Contact info

5.0

Excellent

TrustScore 5 out of 5

249 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(249)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Above and beyond brilliant

I cannot begin to explain how grateful I am that we stumbled across IMB - we had 2 other brokers tell us that we simply wouldn't be eligible for a mortgage, both of whom came highly recommended by friends and family, but Lee continuously persisted and supported us in order to get us across the finish line and allow us to purchase our dream home, against all odds. I honestly cannot express how brilliant his service was and how grateful we are for his patience and genuine commitment to getting the best outcome for our family.

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Karl & Louise

We had our hand forced into exploring the possibility of buying a house before we had planned and therefore thought we had little to no chance of getting a mortgage. Lee and Sarah made it possible for us and help us changed our lives. They held our hands throughout the whole process, were very reassuring and and were very quick to respond to queries both from us and the lender.

27 August 2020
Unprompted review
Rated 5 out of 5 stars

I would recommend Independent Mortgage…

I would recommend Independent Mortgage Brokers, especially Lee he has given us hope he work really hard to get us a Mortgage.
Everywhere we been they told us that we can not afford due to Credit Scores. The journey was not that easy for us as we got refusal everywhere, we were about to give up till we meet with Lee.
However when we meet with Lee he told us don’t worry trust him and that had really proven. The work were very impressive and his positiveness we were very happy to know Lee, and we will recommend him to our friends.

20 August 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Lee made what seemed impossible at the start become a reality, and was so helpful and approachable during the whole process. His knowledge and expertise made us never doubt we would end up with the house we wanted. I have already recommended Lee to several other friends thinking of buying a house. Thank you very much Lee.

28 July 2020
Unprompted review
Rated 5 out of 5 stars

Lee has been fantastic with helping us…

Lee has been fantastic with helping us from the get go, from offering unlimited advise and support either over the phone or by text long before we were in a position to use his services.

He has a fantastic "normal approachable guy" manner which immediately made us feel comfortable.

Thank you so much Lee for all your help! A* service.

15 July 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. Great service from Lee and the team - he managed to get us a great deal, even during the rough times created by Covid. Would definitely recommend to anyone thinking about getting a mortgage.

7 July 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I'm in my new flat thanks to Sarah's hard work. Couldn't recommend her highly enough.
Got me a great deal even with my poor credit history.

30 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, helpful and professional throughout. Honest regarding the process and what we would need to provide to aid our application.

24 June 2020
Unprompted review
Rated 5 out of 5 stars

This is the second time Lee has helped…

This is the second time Lee has helped us though the mortgage process and just like before, we were really pleased with the service provided and advice given. We wizzed through the process and managed to get our mortgage offer really quickly which was all down to Lee’s hard work behind the scenes.
We will be using Lee again when we need to in the future and have already recommended him to friends that are looking for a honest, trustworthy broker!! Thanks for your help Lee!!

11 June 2020
Unprompted review
Rated 5 out of 5 stars

Excellent

I worked with Sarah and she's been outstanding from start to finish. I'm now finally close to completing purchasing my first house! Thank you so much, it's been rather a long journey with the chain collapsing and issues cropping up from the solicitors; but Sarah's been excellent throughout.

24 May 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve not had much experience with the mortgage /remortgage process but after finding lee I can honestly say it is the most easy experience I have had. Lee was polite professional and was on hand all of the way keeping myself and my partner up to date throughout. Lee took care of everything and I could not be anymore happy than I am with the service and support from Lee. I would highly recommend to anyone

30 March 2020
Unprompted review
Rated 5 out of 5 stars

I can't thank Lee enough for all of his…

I can't thank Lee enough for all of his hard work he has put in to sorting my mortgage for me, I had tried to sort a mortgage through lots of other places and had no luck and was ready to give up but thought I would give it one last try through independent mortgage brokers and I'm so glad I did. Lee has done so much more work than I expected and will definitely be going back to him in the future.

25 March 2020
Unprompted review
Rated 5 out of 5 stars

Top class mortgage brokers.

Top class mortgage brokers.

Regardless of your position or circumstances Sarah and Lee can help.

I work for a mortgage lender and have been very impressed by their knowledge and professionalism.

17 March 2020
Unprompted review
Rated 5 out of 5 stars

I just couldn't help coming back again…

I just couldn't help coming back again to rate this company. This is because after sale service is even more amazing. I got my mortgage approved and Lee is still following up with the other bits and pieces to ensure everything is 100%. They don't just leave you in the dark. This is very commendable especially for first time buyers like me who don't really understand how the whole process works. Great after sales service!! I would recommend ANYDAY, ANYTIME and ANYWHERE!!!

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Very good company

Very good company. Trustworthy, professional and courteous. First time buyer so have limited experience with mortgages but this company have made it a breeze. Great rate and great advice in regards to length of fixed rate. Nothing has been too much bother for them. I never thought I'd be able to get a mortgage but this company has made that dream become a reality. Would highly reccomend.

3 March 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look