The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... See more
Company replied
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... See more
Company replied
Training course - IMist and the effects of removal of BS8458:2015 and replaced with BS EN 1497217:2025 Hi Eddie, Thanks again for your time, I think the CPD presentation is a great initiati... See more
Company replied
Company details
Written by the company
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
Contact info
4 Abbey Wood Road, ME19 4AB, Kent, United Kingdom
- 0808 122 3344
- sales@imist.com
- imist.com
4.9
Excellent
278 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super repair and checks
Zak and his colleague attended to repair our leaking sprinkler and did a fab job. Thoroughly testing the whole unit, spotting an error, sorting that out with a call back to the office and checked the entire house. Great job and all sorted.
17 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Perry,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Zak and his colleague thoroughly inspected your iMist system, successfully identifying and resolving the issue for you.
I'll be sure to pass your kind feedback on to the office.
-iMist
Very professional and friendly service…
Very professional and friendly service by Nick, thank you.
11 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Kerstin,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Nick was professional and friendly during your servicing appointment.
-iMist
Service
Service - our first since moving house.
Nick was very thorough, professional and friendly. Explained the system to us and checked everything was okay.
QS207824
11 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Michelle,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Nick was thorough, professional, and friendly during your servicing appointment and was able to explain to you how the system works.
-iMist
Professional and efficient
John Ashdown turned up on time and was professional, efficient and friendly. All in all a great service.
11 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Laura,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John was professional, efficient and friendly during your servicing appointment.
-iMist
Engineer on time and friendly
11 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Ri,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer was on time and friendly.
-iMist
Helpful and responsive
The company are responsive and accommodating.
The engineers were friendly and helpful and took time to explain the system
QS183227
7 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Marion,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you have found our team to be responsive and accommodating throughout the process.
It's also great that our engineers were friendly and helpful and were able to give you more information about the system.
-iMist
I-mist servicing
My engineer, Brian, was friendly and respectful of the property. Communication was great and kept me informed with what he was doing the whole time. He managed to resolve the issues we were having. Thanks Brian!
7 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Kat,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Brian was friendly and respectful of your property during your appointment with us. It's also great that he was able to resolve your issues for you.
-iMist
Prompt and efficient service
Cammy and Brian arrived in the window specified, were tidy and considerate, wore overshoes indoors and completed the service promptly. Minimal intrusion and friendly people. Q2213419
7 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Gwen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Cammy and Brian arrived within their specified time, were tidy and considerate and able to complete your service promptly.
I'll be sure to pass on your kind words.
-iMist
My engineer was Ben Hunt
My engineer was Ben Hunt. He arrived on time (a bit early actually, which was great).He was friendly & polite. He got on with the job & was done in no time. Excellent service!
Q32110958-2025
4 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Roy,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Ben arrived on time, and was friendly and polite during your appointment.
I'll be sure to pass your kind words on to the team.
-iMist
Imist service
Nick & Cameron came to complete the yearly check on our imist unit. They turned up on time were really polite & friendly and got everything done really quickly & without fuss. Great service!
5 February 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Catherine,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Nick & Cameron were able to complete your system service quickly & without fuss.
I'll be sure to pass your kind words on to the team.
-iMist
Reply from iMist Fire Suppression
Hi Rob,
Thanks for taking the time to leave us a review.
I'm pleased to hear that our annual service was excellent from start to finish.
-iMist
Ethan & Joe were prompt
Ethan & Joe were prompt, polite, knowledgeable and helpful.
24 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hello,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Ethan and Joe were prompt, polite, knowledgeable and helpful during your appointment with us.
-iMist
Visit
Pete and Mike was very friendly and carried out the call simply and swiftly
It was a delightful vist. Thank you gentleman.
31 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Jayhanna,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Pete and Mike were very friendly and carried your appointment our simply and swiftly.
I'll be sure to pass your kind feedback on.
-iMist
Expert and efficient
Ben Hunt was expert, skilled, efficient and informative. He shared fascinating info about why the service was required and the important of iMist for the safety of the home. A great experience with this engineer and product. Q-S2314037-2025
29 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Rosanna,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you had such a pleasant experience with our engineer, Ben, and our product.
I'll be sure to pass your kind words on to the team.
-iMist
Given great advise from a knowledgeable…
Given great advise from a knowledgeable team. Really professional and trustworthy
29 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Kate,
Thanks for taking the time to leave us a review.
I'm delighted to hear that you found our team both professional and trustworthy and that their advice has been helpful to you.
-iMist
We were one of iMist's first customers…
We were one of iMist's first customers in 2016. Really liked the idea of their product - as it's mains supplied there's no big water tank required (as with sprinkler systems).
Initially Building Control were unfamiliar with this new technology, but now realise its significant advantages over other systems.
iMist service engineers have always been efficient, friendly and helpful in explaining how the system works, anything you need to do etc. Tom and Bailey certainly were.
Of course this is an item that you hope never goes into action!
Engineers' names: Tom & Bailey
Q code: 15-0030
29 January 2024
Unprompted review
Reply from iMist Fire Suppression
Good morning,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that you were one of our first customers and have been happy with the service you have received over the years.
I'll be sure to pass your kind words on to the team.
-iMist
Ask for Megan
I was going to write a review praising Megan but the previous review sums it up perfectly. Patient, helpful and fast with responses and quotes. Top work.
28 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Dominic,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Megan was patient, helpful and quick in her responses.
I'll be sure to pass on your kind words to Megan, and the team.
-iMist
Reply from iMist Fire Suppression
Hi Jacek,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that we have provided you with brilliant customer service.
-iMist
Megan Grebbell at iMist is just great
Megan Grebbell at iMist is just great, Polite, courteous, patient and able to get things done quickly and efficiently. If you want help at iMist, just ask for Megan.
16 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Richard,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Megan was polite, courteous and patient, and able to get things done efficiently for you.
I'll be sure to pass your lovely feedback on to Megan, and the wider team.
-iMist
Annual service
Great service . Quick and efficient . Service was done by Mehdi . He was polite and courteous . Thank you. Great all round experience .
Service no 5218825
14 January 2025
Unprompted review
Reply from iMist Fire Suppression
Hi Anne,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Mehdi was polite and courteous during your service and was able to provide you with a great experience.
I'll be sure to pass your kind words on to the team.
-iMist
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