imoo Reviews 

283
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent build quality and performance of the smartwatches, noting reliable GPS tracking, clear voice and video calls, and essential safety features that provide parents with great peace of mind. People also frequently mention how easy the setup is, alongside a helpful and responsive customer support team. Some reviewers were not happy with certain aspects, mentioning occasional drawbacks such as devices failing to work properly, a limited software experience with missing basic features, or minor instances where the location tracking was temporarily inaccurate during early daily use.

What people talk about most

Quality

Users describe positive interactions with quality, highlighting that the watch feels sturdy, durable, and... See more

Customer service

Consumers find customer service to be positive, highlighting that the team is very responsive, helpful, and... See more

Location

Reviewers highlight positive aspects of location, noting that the tracker is spot on and gives great peace of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I LOVE the IMOO SMART WATCH Z3 — it’s the perfect smartwatch for a 9-year-old. It has calling and video calling, real-time GPS tracking, and an easy touchscreen that kids can use without any trouble.... See more

Rated 5 out of 5 stars

We loved Z1 imoo watches. I bought 2 for my kids. And instead of buying them mobile phones, we can now reach each other and give them somehow freedom and independence in going to school. I also can t... See more

Rated 5 out of 5 stars

We’ve used Imoo watches for years, starting with the Z1 and now upgrading to the Z3 for our 9‑year‑old. The new model is faster, clearer, and noticeably more robust — perfect for everyday kid life. We... See more

Rated 5 out of 5 stars

This is our first purchase with imoo and we are very impressed with overall performance and quality of the product.we bought it our 10 yr old kid and call quality is excellent.setup was easy n seamles... See more


Company details

Written by the company

imoo Watch Phone is a pioneering brand focused on creating innovative, child-friendly smartwatch phones designed to keep kids safe and connected. Our mission is to empower families with secure, easy-to-use wearable technology that bridges communication between parents and children, providing peace of mind and fostering independence. At imoo, we specialize in watch phones crafted specifically for children. Our devices combine the latest advancements in safety, GPS tracking, and real-time communication to offer parents a reliable way to stay connected with their children. Each watch phone is equipped with features like two-way calling, location tracking, and customized parental controls, ensuring both security and functionality. imoo Watch Phone is dedicated to using technology responsibly to foster a safe and connected world for families. We are committed to delivering high-quality products that meet the needs of today’s parents while encouraging children to explore and communicate safely.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

283 reviews

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No recent history of asking for reviews

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4.6

All reviews

(283)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Location Tracking and Great Camera Quality

I recently bought the Imoo Z7 watch and I was surprised with its features and build quality.
Such a great watch for kids that helps parents to monitor kids location, look at them and their surrounding via camera.
Great camera quality for a watch.

17 April 2025
Unprompted review
Rated 2 out of 5 stars

Imoo bribed me to remove this

UPDATE:

Imoo contacted me & offered me a free watch if I removed this review!

Bought a watch for my Son at Xmas - took ages to arrive as they come directly from China.

I couldn't get it to work & dealing with Imoo customer services was a total disaster - you can email them or WhatsApp them, they take a few days to reply even on WhatsApp & they just repeatedly send the same information and a google sheet (!) of trouble shooting info along the lines of "turn it off & on again" and "try a factory reset" and "put a different sim in it"

I have WhatsApp chain of 44 messages going back to Sat 11th January when I first let them know the watch wasn’t working

I have an email chain of many many messages going back to Jan 11th and I have twice sent the technical team the records from the app.

This issue was not resolved for 2 months then a friend who has the same item helped me to get it working (including a data update that the watch said it didn't need).

I was worrying that I had wasted £81 and the money I spent on the sim (and paying monthly for that unable to use it while trying to get the watch working).

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Very friendly seller. Really happy with the watch. Would definitely recommend this to others who have kids that are just starting to venture out a little on their own.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and delivery was very…

Excellent product and delivery was very quick - over a week earlier than expected. My son is delighted with his IMOO smart watch and being able to chat with his friends. The GPS tracking feature is why I bought it as it gives me peace of mind that I can keep an eye on his whereabouts if he walks to or from school. Excellent watch!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

The best smartwatch for kids

Our almost 9-year-old daughter has been using the Imoo Z1 for some time and loves it, but always thought it was a shame that it couldn't track sports.

That's why we've now purchased the new Z7. It comes nicely packaged in a plastic cube.

We had already installed the app on the Z1 and were curious to see how we could transfer the existing settings and data. To our surprise, it worked incredibly easily: Change the SIM card and select the "Switch Assistant" in the app menu - scan the watch code - and you're done! Everything worked as before, and all the data was there.

The new apps are now also appearing.

Our daughter (and we) have now tested the watch extensively.

The highlights for us:

- Super-accurate GPS tracking, now with a distinction between indoors and outdoors, as well as the ability to record movement data.

- Fitness data and sports with heart rate and distance tracking. The watch is waterproof and can also record swimming distances in water.

- Flip-up camera: Our daughter can finally take proper photos with the additional camera.

All in all, the whole family is thrilled; the watch offers real added value compared to the already excellent Z1. The perfect smartwatch for kids.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

GREAT EXPERIENCE

GREAT EXPERIENCE
I bought two products from this company (Imoo) and I really like not only the products but also my experience with Imoo. They have been really helpful, kind and it has been very easy to talk to them. I highly recommend this company.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Z7 watch

I bought a Z7 watch for my son. Good support and experience throughout. I would highly recommend this seller.

Good product design, faster delivery, good customer service.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Watch. My son loves it

We already had the predecessor of the Z7 and were more than satisfied!
Here, too, we have nothing but positive things to say.
The watch arrives beautifully packaged and would theoretically be ready to give away immediately. The charging cable and instructions can be found in the base under the watch.
I would like to explain why we are so impressed with the watch:
- The battery life is amazing
- the design is beautiful and the operation is easy to understand
- the camera and microphone are great and communication works perfectly
- the ability to fold it up makes the watch something special and our son has fun taking photos of others with it.
- compared to its predecessor, the watch is completely waterproof and we don't have to worry so much in summer when there are water games ;)

We are happy with the watch from start to finish and can recommend it without reservation

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Call & location - no distractions

I got the Imoo Z7 for my 10-year-old son, who’s just started coming home from school on his own. I needed something that would let me call or message him and track his location—without giving him access to the internet, social media, or games. This watch checked all the boxes!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Imoo Quality

I have bought two watches , Z1 for my son and Z7 for my daughter. We are happy with both of them. Navigation and call functions are working well, design is also adorable. Highly recommend both watches..!

1 March 2025
Unprompted review

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