Imperial Corporate Events Reviews 758

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 150 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being amazing, helpful, and professional, often going above and beyond to ensure a great time. Many people highlight the excellent organization of events, including well-arranged transport, good food, and overall smooth experiences, making their holidays memorable. However, some customers also noted issues with the service, particularly regarding transport and hospitality. There were instances where people felt the cost did not reflect the value, with some expecting a higher level of luxury or organization for the price paid. A few other people also felt that the ground staff lacked presence or personality, and some experienced long waits or unclear directions at event locations.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers praise the excellent service, highlighting... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being... See more

Location

Customers consistently note ambiguous experiences with location. While some reviewers praised hotel... See more

Price

Consumers express significant dissatisfaction with the price, often feeling ripped off or that the cost does... See more

Holidays

People report positive experiences with holidays, often describing them as "wonderful trips" and "amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Singapore Eastern and Orient Train trip was fantastic and would deserve 5 stars except for the time "wasted" hanging around at Marina Bay Sands Hotel waiting for room allocation or transport to a... See more

Company replied

Rated 4 out of 5 stars

Fabulous event. Pick ups and drop offs were well organised in a luxury coach. Seats at GP were excellent. We had booked one twin room but this wasn’t known by the hotel (the 3rd time this has happened... See more

Company replied

Rated 5 out of 5 stars

Great trip to Barcelona with ICE to sample a couple of the Michelin restaurants on offer. The event co ordination was very well organised and managed, herding cats sprung to mind after the wine pairin... See more

Company replied

Rated 5 out of 5 stars

The events themselves are always great. The staff you provide are also consistently of high quality. In the case of Monaco GP Historique we felt there could have been more information provided. For... See more

Company replied


Company details

  1. #27 of 29 best companies in Event management company
  2. #39 of 45 best companies in Event ticket seller

Written by the company

For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?


Contact info

4.1

Great

TrustScore 4 out of 5

758 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The best

Right from the booking to the event you feel looked after. Great team and great service
I would also like to say a big thank you to my top sales lady, Emma Harrod and the lovely reps, Sian Jones, Charlotte Boyer, Jessica Bailey and Chloe Burchell

7 February 2025
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Hi Paul,

Thank you for the feedback. We really appreciate you taking the time to leave us a review.

We're thrilled to hear that both pre-event and during the event you were well looked after. Your comments have been passed on to the team and we hope to see you again in the future.

Rated 5 out of 5 stars

Dublin for the England rugby

Went to Dublin for the England rugby, organised really well, the team were awesome, seats were really good and great hotel and location

31 January 2025
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Reply from Imperial Corporate Events

Hi James,

Thank you for taking the time to leave us some valuable feedback. We're extremely pleased to read that your experience was 5-star.

All of your kind words have been passed on to the team and we look forward to seeing you again in the future!

Rated 4 out of 5 stars

Really smooth experience.

Really smooth experience.

7 February 2025
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Reply from Imperial Corporate Events

Hi Christian,

Thank you for taking the time to share your review! We're delighted to hear that you had a positive experience.

We’d love to know what could have made it a 5-star experience. Our goal is always to provide exceptional service, so if there’s anything we can improve, please don’t hesitate to reach out at info@imperial.events.

We hope to see you again soon.

Rated 5 out of 5 stars

Great weekend in Dublin

Great weekend in Dublin
Nice hotel , good food and drink
Fantastic seats
Thanks to all the imperial staff for looking after us !

7 February 2025
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Reply from Imperial Corporate Events

Good morning Nigel,

Thank you for leaving us some valuable feedback. We're most pleased to read that you enjoyed your experience in Dublin!

We hope to see you again soon.

Rated 2 out of 5 stars

Food inadequate again!

Yet again there was no provision for gluten free/ no red meat. Why ask for these things if nothing is to be donevwith the information.

7 February 2025
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Reply from Imperial Corporate Events

Hi David,

Thank you for taking the time to leave us a review.

After further investigation with the relevant department, we understand that your request for red meat refers to an upcoming event rather than the one you recently attended. Additionally, we can confirm that your gluten-free requirements were communicated to the caterers, and we were informed that only one item on the menu was not suitable for you.

We hope that you enjoyed the rest of your experience.

We appreciate your feedback and always strive to improve our service. If there’s anything further you’d like to discuss, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great pre event service

Great pre event service, superb on site event team brilliant

7 February 2025
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Reply from Imperial Corporate Events

Good Morning,

Thank you for taking the time to leave us a 5-star review! It's great to hear that you enjoyed your recent experience.

We look forward to hosting you again soon.

Rated 5 out of 5 stars

Excellent.

1 February 2025
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Reply from Imperial Corporate Events

Hi Karen,

Thank you for taking the time to leave us a review. We're pleased you had a positive experience and we hope to see you again soon.

Rated 5 out of 5 stars

Fantastic

Excellent food, service, show was amazing

24 January 2025
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Reply from Imperial Corporate Events

Good Morning Lyn,

Thank you for leaving us a 5-star review! We're pleased to read that you had a fantastic experience.

We look forward to welcoming you again soon.

Rated 5 out of 5 stars

5 Star VIP Experience

Easy access to venue. Great seats with hospitality and great view of the stage. Fantastic experience, it made the evening more enjoyable and relaxing.

18 December 2024
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Reply from Imperial Corporate Events

Good Morning,

We're most pleased to read that you had a 5-star experience. It sounds like a wonderful evening,

Thank you for taking the time to leave us some valuable feedback and we hope to see you again soon!

Rated 1 out of 5 stars

Facility was awful

Facility was awful. It was sold as a purpose built village with a marquee. It was a rugby club house and not a good one at that. It was embarrassing as we took 4 clients.

9 November 2024
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Reply from Imperial Corporate Events

Hi,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations. We understand how important it is to provide an environment that reflects the experience we strive to deliver, especially when you’re hosting clients.

Your feedback is invaluable and we’ll be reviewing this matter with our team to ensure we improve for the future.

Rated 5 out of 5 stars

exceptional service

you always receive exceptional service from the team at Imperial events

21 January 2025
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Reply from Imperial Corporate Events

Good morning Martin,

Thank you for taking the time to leave us a 5-star review!

We're pleased to hear that you've had some great experiences with us and hope to see you again soon.

Rated 1 out of 5 stars

Please Just Stop!

They keep emailing, after I have asked them multiple times to remove me from the list

21 January 2025
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Reply from Imperial Corporate Events

Hello,

Imperial sincerely apologises that you have been contacted again despite your expectations. As part of our commitment to GDPR compliance and respecting your privacy, you have the right to opt out of receiving direct marketing communications from us at any time.

To exercise this right, please email us at righttobeforgotten@imperial.events. We will promptly process your request to ensure you are removed from our database and you will not receive further direct communications from Imperial.

Should you have any additional concerns or questions regarding your data, please do not hesitate to reach out to us and we will be happy to assist.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

as always

as always, Imperial offer good experiences which,in general, are well organised. The destinations are exceptional. One slight “niggle” would be the meeting at the airport.- on several occasions many of us have arrived and no- one is there to greet us and consequently check in can be a little dis organised.
Apart from that, all good.
Keep them coming.

21 January 2025
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Reply from Imperial Corporate Events

Good morning Alison,

Thank you for taking the time to leave us a review. We truly appreciate your feedback.

We're pleased to read that you've had some great experiences with Imperial! Your comments regarding the airport have been passed on to our Events Team who will look into this further.

We look forward to welcoming you again soon!

Rated 5 out of 5 stars

Unreal experience

Unreal experience! Perfect evening from start to finish. Paul hasn’t aged a day! Cheers to Greg and the team!

18 December 2024
Unprompted review
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Reply from Imperial Corporate Events

Hi Tom,

Thank you for leaving us a 5-star review! We're really pleased that you enjoyed your experience with us and we look forward to welcoming you again to a future event.

Rated 5 out of 5 stars

Fantastic event last night hosted by…

Fantastic event last night hosted by Imperial. Smoothly scheduling, friendly service and good follow up too. Will definitely us again!

18 December 2024
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Good Morning Adam,

Thank you for taking the time to leave us some valuable feedback.

We're thrilled to read that you enjoyed your recent event with us - it sounds like you had a great evening and we hope to see you again soon!

Rated 5 out of 5 stars

Gaucho & Paul McCartney

Amazing night at the O2 at Gaucho & Paul McCartney, thanks again!

18 December 2024
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Good Morning Richard,

Thank you for leaving us a 5-star review.

We're most pleased to read that you enjoyed your experience at the O2 and look forward to welcoming you to a future event with us.

Rated 5 out of 5 stars

BMW at wentworth

We arrived at wentworth for the BMW. Cooperate is the only way to watch the golf. From priority parking to breakfast dinner, a few beers. Being transported from the first tee to the half way hut and back again later where there was refreshments available included inside a top of the range BMW suv. Dinner and breakfast were taken at our table with a selection of beers and wine and soft drinks presented in cooler bowl in the centre of the table. Also a bar if you required more. To top it all off reserved seats behind the 18th green. A perfect day organised by a magnificent company imperial events. Thankyou

22 September 2024
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Good Morning Tony,

Thanks for leaving us a 5-star review!

We're so pleased you enjoyed your experience at Wentworth. It's great to receive your feedback and we hope to see you again in the future.

Rated 5 out of 5 stars

Great Events Team

Went to see Taylor swift with Imperial. Great company and the event team were amazing from start to finish. Will definitely use Imperial again.

19 August 2024
Unprompted review
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Reply from Imperial Corporate Events

Hi Clare,

Thank you for leaving us some great feedback! We're so pleased to hear that you had a 5-star experience watching Taylor Swift and we hope to see you again soon.

Rated 5 out of 5 stars

10/10

I recently booked the Abu Dhabi Grand Prix through Imperial Events, if only I could leave a 6 star review!
Great atmosphere, All of the staff were amazing but Megan really stood out for me, she went above and beyond to ensure an exceptional experience. Would recommend.

7 December 2024
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Good Morning Curtis

Thank you for leaving us a 5-star review - we're so pleased to read you had an enjoyable experience and we hope to see you again soon!

Rated 5 out of 5 stars

Great company, super well planned ..Amazing

We've just returned from an amazing F1 experience in Abu Dhabi.
Great company, they really nailed the finer details, special appreciation to Marcus Lenton, our AM, he's a total joy to chat with, full of drive (F1 theme) and passion (simply one of the best sales guys I've encountered), and Sian and her crew looked after us during the trip.. hoping to rebook soon.

6 December 2024
Unprompted review
Imperial Corporate Events logo

Reply from Imperial Corporate Events

Hi Jon,

Thanks for the review!

We're really pleased you enjoyed your experience in Dubai and the Grand Prix - we hope to see you again soon!

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