Imperial Corporate Events Reviews 753

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional service and helpfulness, noting their consistent high quality and dedication to ensuring a positive experience. Many people highlight the excellent organization of events, including transport and accommodation, which contributed to a smooth and enjoyable time. The quality of the food and the overall service at various venues are also often commended, with many finding the experiences to be incredible and well-executed. However, some people were dissatisfied with the pricing, feeling that the cost did not always align with the value received or that similar experiences could be found for less elsewhere. There were also occasional concerns regarding the location of some events or accommodations, and a few customers felt that the promised level of luxury or hospitality was not always delivered, citing issues with transport, hotel standards, or the overall execution of certain aspects of their trip.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the amazing service, noting that staff were... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and... See more

Location

Customers consistently note ambiguous experiences with location. While some reviewers praised locations like... See more

Price

Clients share negative opinions on price, with many feeling ripped off and that the cost does not justify the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent food, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fabulous event. Pick ups and drop offs were well organised in a luxury coach. Seats at GP were excellent. We had booked one twin room but this wasn’t known by the hotel (the 3rd time this has happened... See more

Company replied

Rated 5 out of 5 stars

The events themselves are always great. The staff you provide are also consistently of high quality. In the case of Monaco GP Historique we felt there could have been more information provided. For... See more

Rated 5 out of 5 stars

Had an amazing day at Royal Windsor races preceded by 5 course lunch at the iconic Michelin starred Hind’s Head in Bray. The event was well organised by Imperial who took care of all the details inclu... See more

Company replied

Rated 5 out of 5 stars

Great trip to Barcelona with ICE to sample a couple of the Michelin restaurants on offer. The event co ordination was very well organised and managed, herding cats sprung to mind after the wine pairin... See more

Company replied


Company details

  1. #26 of 28 best companies in Event management company
  2. #39 of 46 best companies in Event ticket seller

Written by the company

For over 20 years, Imperial Corporate Events has been unlocking access to the world’s most exclusive and extraordinary events for our experience hungry clients. From the high-octane luxury of the Monaco Grand Prix to the palette-seducing splendour of Michelin-starred restaurants, we offer our clients and their guests the chance to dive into new sensory thrills together. So why not cross a few things off that bucket list in a way you never even imagined possible?


Contact info

4.1

Great

TrustScore 4 out of 5

753 reviews

5-star
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1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

This company are a disaster

This company are a disaster. Dont ever give them your number, they will call you hundreds of times and always from different mobiles. They have been dont so many times to stop calling and they just pass it around to different colleagues. A nightmare.

Updated: there response to say that they take data processing seriously is just not true and I have asked for my details to be removed already.

31 October 2025
Unprompted review
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Reply from Imperial Corporate Events

We’re sorry to hear about your experience. We take data protection and call preferences very seriously. If you’d like to ensure your number is removed from all future contact lists, please email righttobeforgotten@imperial.events so we can action this immediately. Thank you for bringing it to our attention.

Rated 1 out of 5 stars

Attended the Monza F1 race

Attended the Monza F1 race. Not as promised with little 'hospitality' and left to fend for yourself after being dropped off 45 minutes away from the track. The cost in no way was value add and could have been purchased through other agencies at a fraction of the cost. On my complaint the CEO said the trip provided value for money - having attended many F1 races there was no value added.

11 September 2025
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Reply from Imperial Corporate Events

We were sorry to hear that the weekend did not meet your expectations. As mentioned in our detailed email reply to you, we have carefully examined each of the concerns you raised. We always welcome feedback, and I wanted to address the points you’ve mentioned.

Regarding access to the circuit, our hosts provided instructions both on the coach and via WhatsApp, including the pinned location for your return transfer. Our team was available throughout to support with any queries. All guests also received a Final Event Guide beforehand, which clearly stated that walking distances at Monza are significant, with 30–40 minutes from the coach park to the grandstands being typical at most F1 circuits.

Our team were present throughout the weekend, at the welcome drinks, the airport transfers, and at the help desk on Friday morning. Although hosts cannot remain with guests constantly during long race days, they were on hand for support whenever needed. No issues were reported to us during the weekend; otherwise, we would have been able to assist at the time.

Our packages cover travel, accommodation, hosting, and official circuit access, and we believe they offer strong value for a premium, fully managed Formula 1 experience.

While we regret that the weekend didn’t match your personal expectations, we are confident that everything provided was delivered.

Rated 4 out of 5 stars

Wasn’t well explained about airport…

Wasn’t well explained about airport check in but rest of trip was well organised

21 October 2025
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Reply from Imperial Corporate Events

Thank you for the feedback. We really appreciate it. Sorry for any confusion regarding airport check-in, but we’re delighted that the rest of the trip ran smoothly. We’ll make sure to improve that communication next time.

Rated 5 out of 5 stars

A great opportunity

A great opportunity for friends to gather

14 October 2025
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Reply from Imperial Corporate Events

Thanks for your kind words. We're so glad you and your friends had a great time together. That’s exactly what our events are all about.

Rated 5 out of 5 stars

Mediterranean Michelin experience that went down well.

Great trip to Barcelona with ICE to sample a couple of the Michelin restaurants on offer. The event co ordination was very well organised and managed, herding cats sprung to mind after the wine pairings. The room at the hotel W was a dream and the service matched. The beach was next door and a pleasure to stroll along, nice bars and healthy meal choices. Definitely worth a punt if you like your food and wine with a mediterranean atmosphere

6 October 2025
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Reply from Imperial Corporate Events

We're thrilled you enjoyed Barcelona and the Michelin dining experience. Sounds like you made the most of it. Hope to see you again on another food and wine adventure soon.

Rated 5 out of 5 stars

A Great Experience with Imperial

I booked the premium hospitality experience with Imperial for the Lewis Capaldi concert at the O2 London. The whole evening was wonderful, from our pre-show dinner to the service in our private box viewing area. Daniella McBride at Imperial, who arranged everything for us, was excellent throughout. As a result, I've now booked another event with her!

18 September 2025
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Reply from Imperial Corporate Events

Thank you so much for your wonderful review! We're thrilled to hear you had such a memorable evening and that the experience lived up to expectations. Daniella will be delighted to know her service made such a positive impression, I’ll be sure to pass along your kind words.

We’re so pleased you’ve booked another event with us and look forward to delivering another exceptional experience!

Rated 5 out of 5 stars

Great event

Great event, well organised and the restaurant was superb

23 September 2025
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Reply from Imperial Corporate Events

Thank you for your lovely feedback! We're so pleased you enjoyed the event and had a great experience at the restaurant.

Rated 5 out of 5 stars

All events I have been to have been so…

All events I have been to have been so well organised and so enjoyable

23 September 2025
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Reply from Imperial Corporate Events

Thank you so much for your kind words! We're delighted you’ve enjoyed our events and really appreciate your continued support.

Rated 5 out of 5 stars

Great location and buffet

Great location and buffet , refreshments varied and of a good standard

22 September 2025
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Reply from Imperial Corporate Events

Thank you for your feedback! We're glad you enjoyed the location, buffet, and refreshments. It's great to hear everything met your expectations we hope to welcome you again s

Rated 1 out of 5 stars

Imperial Corporate Events Refuses to refund cancelled Coldplay concert tickets for 22 people

The event was cancelled on the 8th of September yet the event organizer refuses to refund the amount paid for 22 people. Join in our class action lawsuit against Imperial Events

22 September 2025
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Reply from Imperial Corporate Events

Thank you for your review. I’m sorry to hear of your dissatisfaction and regret any frustration this situation has caused.
To clarify, your booking was made directly with Imperial Corporate Events Ltd and is therefore subject to our Terms and Conditions. These include a Substitute Event Clause, which permits the transfer of bookings to an alternative date in the event of changes outside of our control. In line with this, a refund is not applicable.
While I understand this may not be the outcome you were seeking, our position remains consistent with the agreed contractual terms.

Rated 5 out of 5 stars

Emma & Madison have been absolutely…

Emma & Madison have been absolutely wonderful.
Always feel well looked after, events I have attended have been very well organised and amazing.
Highly recommend Imperial Corporate Events.

22 September 2025
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Reply from Imperial Corporate Events

Thank you for your lovely review! We're so pleased to hear you've felt well looked after and enjoyed the events. Emma and Madison will be thrilled with your kind words. We truly appreciate the recommendation and look forward to welcoming you to more amazing experiences!

Rated 5 out of 5 stars

Hind’s Head and Royal Windsor Races

Had an amazing day at Royal Windsor races preceded by 5 course lunch at the iconic Michelin starred Hind’s Head in Bray. The event was well organised by Imperial who took care of all the details including transfer to the races by river with free flowing champagne! Thank you Chloe Manders for suggesting this great experience.

21 July 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you for the fantastic review! We're so glad you had an amazing day at the races and enjoyed the lunch at the Hind’s Head.
Delighted everything went smoothly especially the river transfer with champagne! Chloe will be thrilled to hear your kind words. Hope to welcome you back soon!

Rated 4 out of 5 stars

Organisation and accomodation is…

Organisation and accomodation is fantastic, however, location in the ground is oversold, i was told overlooking the pits next to ferrari. Actually looking at the pits but too far to really see

11 September 2025
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Reply from Imperial Corporate Events

Thank you for your feedback.
We're glad you enjoyed the organisation and accommodation.
We're sorry the view didn’t meet expectations and appreciate you bringing this to our attention. we'll review how it's presented to ensure better clarity in the future.

Rated 5 out of 5 stars

5 stars for Scar-lett

5 stars for Scar-lett

Great experienced, well organised with seamless travel, activities and quality of accommodation, flights and event tickets.

11 September 2025
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Reply from Imperial Corporate Events

Thank you so much for your kind words! We're thrilled to hear you had a great experience and that everything from travel and activities to accommodation, flights, and event tickets was seamless and well-organised.
We hope to welcome you again on another unforgettable trip soon!

Rated 3 out of 5 stars

The Location of the Hotel was great…

The Location of the Hotel was great even if it lacked facilities. transfers worked well. I just feel the ‘ground staff’ lack a bit of presence or personality. Seem content with doing the bare minimum and lack any real depth of knowledge. They could have done a little more to make it feel like a special event as against just checking people onto the coach and reminding people of coach departure times etc.

11 September 2025
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Reply from Imperial Corporate Events

Thank you for your feedback. We're pleased to hear you enjoyed the hotel location and that transfers ran smoothly. We're sorry to hear our ground team didn’t meet expectations, your comments are noted and will help us improve the guest experience and deliver a more engaging and memorable service in the future.

Rated 4 out of 5 stars

Good venue and hospitality- seats could…

Good venue and hospitality- seats could have been better for the price paid. Well organised

10 September 2025
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Reply from Imperial Corporate Events

Thank you for your kind feedback!
We're glad to hear you enjoyed the venue and our hospitality, and that you found the event well organised. We appreciate your comments regarding the seating and will take that into account as we continue to improve the experience we offer.
We hope to welcome you again soon!

Rated 5 out of 5 stars

Monza - first Grand Prix experience

I went to my first ever GP and what better way to do it than in Italy, at Monza.

Everything went very smoothly.. From the airport transfers with the events team, checking in at the hotel nice and early by around midday (accompanied by a nice welcoming drink), drinks reception on the rooftop terrace area on the first evening, fantastic breakfast (they even opened the restaurant up early for us to grab some breakfast before heading to the track!)

Monza itself was a spectacle, starting grid seats for the Saturday and Sunday... Brilliant experience from start to finish.

Looking forward to it again next year.

4 September 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you so much for taking the time to share your experience, and what a fantastic first Grand Prix to attend!

We're thrilled to hear that everything ran smoothly for you, from the airport transfers to the early hotel check-in and rooftop drinks reception. It's great to know the little touches, like the early breakfast service and welcome drinks, helped make your weekend even more enjoyable.

Monza truly is a special place for motorsport fans, and we're so pleased you had a brilliant experience with starting grid seats on both Saturday and Sunday, what a way to enjoy the race!

We really appreciate your kind words and can’t wait to welcome you back for another unforgettable Grand Prix next year.

Rated 5 out of 5 stars

Monte Carlo/Monaco

the quality of the hotel, food and balance of free time were excellent.

9 September 2025
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Reply from Imperial Corporate Events

Thanks so much for your lovely review! We're really glad to hear you enjoyed the hotel, the food, and the balance of free time in Monte Carlo/Monaco

Rated 5 out of 5 stars

Excellent ColdPlay Event

We had a wonderful time at ColdPlay Wembley Stadium, closing night on Friday. Awesome experience, excellent organising throughout. Gemma, my main contact is absolutely fantastic & I trust her in organising all my events. Madison was brilliant also. Thank you so much Imperial Corporate Events for making this such a special, wonderful evening and ColdPlay are absolutely amazing, excellent in every way, love them to bits. Highly recommend Gemma as point of contact.

12 September 2025
Unprompted review
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Reply from Imperial Corporate Events

Thank you so much for your wonderful review!

We’re absolutely delighted to hear you had such an incredible time at the Coldplay closing night at Wembley . Your kind words about our team mean a great deal to us. Emma and Madison will be thrilled to know they helped make your evening so special.

Thank you again for your 5 star review.

Rated 5 out of 5 stars

Had a fantastic time in Italy and all…

Had a fantastic time in Italy and all though I couldn’t make it to the Grand Prix due to my lack of walking and using a walking stick I must say a Massive thank you to CHLOE who tried everything in her power to get me there

She sorted out a wheelchair & arranged for my seat to be not too far from all amenities but unfortunately it was still too much for me

She was totally amazing and thank you

ANDY

11 September 2025
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Reply from Imperial Corporate Events

Hi Andy,

Thank you so much for taking the time to share your experience. While we’re sorry to hear you couldn’t make it to the Grand Prix itself, we’re truly glad that you still had a fantastic time in Italy.

Thank you for your kind words about Chloe, we couldn’t agree more! She’s a valued member of our team and will be absolutely delighted to hear your praise.

Your feedback means a lot to us, and we hope to welcome you again on another trip that suits your needs even better.

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