Ordered a sample over two weeks ago and it still hasn't arrived. Sent an email five days ago asking about it and no reply. Judging by these reviews, this problem is a persistence with this business an... See more
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See what reviewers are saying
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices f... See more
Paid in good faith. When I realised the items were not received (frequent online shopper so forget orders) the company refused to investigate missing order, replace, or refund. Glad it was only £2... See more
Company replied
I ordered 3 samples and was only sent two in a small envelope which no way could have fit a third so they just neglected to include the other one full stop. I contacted them several times via their em... See more
Company details
- #114 of 115 best companies in Perfume store
Written by the company
Imperial Fragrances UK are the nations favourite luxury, niche fragrance samples provider. Providing you top brands such as Penhaligon’s, Nishane, Parfums de Marly, Initio Parfums, Xerjoff and more. Also now a upcoming stockist providing you genuine niche top scents at wholesale prices.
Contact info
United Kingdom
- Info@imperialfragrancesuk.com
- imperialfragrancesuk.com
2.6
Poor
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
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Very timely & packed with care well…
Very timely & packed with care well done I surely will be using imperial fragrances soon
2 February 2022
Not bad
They’re alright, the delivery was longer than I expected and I’m unsure if the fragrances are real from the actual named fragrance. But I wouldn’t know since I don’t have the actual fragrance hence why I bought the testers. If it’s real then I’d recommend this site.
13 January 2022
Reply from Imperial Fragrances UK
Hi Mercedes,
I assure you our items are 100% genuine. We hope you enjoy them.
Have a great day
I took a gamble with Imperial…
I took a gamble with Imperial Fragrances and it paid off. I purchased a bottle of LV Ombre Nomad. The price was great and the customer service even better! The bottle is genuine and the fragrance is amazing! Win win. Will use again and highly recommend to others!
13 November 2021
Unprompted review
Always arrives quickly and exactly what…
Always arrives quickly and exactly what I ordered. Very happy.
11 November 2021
Perfect communication
Perfect communication, customer service, products and fast delivery. Recommended!
22 October 2021
Good service. Good products. As always!
No complaints in terms of service. Had a conversation with their staff through emails/chat and was very friendly. Perfumes are class.
13 October 2021
Amazing communication and service
Amazing real time communication on their website, very friendly customer service and super fast delivery. What else can you ask for? Very happy with this small business which offers excellent prices for luxury fragrances. They sent me my two perfumes package with an extra gift of two best sellers 1ml samples. Thank you Imperial Fragrances! Strongly recommended.
5 October 2021
Unprompted review
Excellent service and delivery
29 September 2021
Very pleased with my purchases
Very pleased with my purchases. A great way to try ahead before investing in a full bottle. Well packaged and arrived quickly.
22 September 2021
Got my Parfums de Marly tester quickly…
Got my Parfums de Marly tester quickly and in great condition. Love the little cardboard tester holder, nice added touch. Will be buying more in the future I'm sure.
10 September 2021
You will not find a better place to buy…
You will not find a better place to buy luxury fragrance samples on the internet!! I have tried other sites before but this is definately the best. Genuine samples, fast delivery and superb customer service. Had a slight problem with a discount and the customer service were messaging me at 10pm at night to sort it out for me.
You dont get better than that! Well Done. This is how online trading should be done.
10 September 2021
Unprompted review
I was disappointed with the minimal
I was disappointed with the minimal, non-descript packaging and wondered whether it was a genuine Penhaligon mini fragrance of their new perfume and ask . I'll take it to the local Penhaligon shop and ask them to verify the fragrance..
7 September 2021
Reply from Imperial Fragrances UK
Hi,
Sorry to hear your not pleased.
All our samples come with labels of the fragrance selected upon the atomiser please check your packaging as it may have come away. If there has been a mistake I do apologise but it should be there.
Our fragrances are 100% genuine and you can confirm with Penhaligon’s directly.
Please do send us an email if you have any other queries.
Info@imperialfragrancesuk.com
Kind regards
Imperial Fragrances UK
Delivered exactly as expected
Delivered exactly as expected. Well packaged, great service.
7 September 2021
Thank you for helping me build my ever…
Thank you for helping me build my ever lasting collection lol. Amazing prices, definitely better than retail and quick delivery which tops it off.
Will definitely stick with you now and thanks a lot 👍
1 September 2021
Unprompted review
I have nothing but positive comments to…
I have nothing but positive comments to share about Imperial Fragrances. Fantastic customer service and such a good variety of discounted luxury fragrances. I have used them on more than one occasion and have been over the moon every time. Fast delivery and reliable in every way.
1 September 2021
Unprompted review
Authentic niche products and very good…
Authentic niche products and very good priced too, also fast shipping . Good customer service. Purchased decanter and full bottle all excellent quality.
Would definitely buy again. Highly recommended. Thank you
1 September 2021
Unprompted review
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