Imperial RideReviews 

422
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its punctuality, smooth rides, and overall professionalism, making it a reliable choice for various transportation needs. Many people highlight the drivers for being polite, professional, and attentive, often going above and beyond to ensure a comfortable and pleasant journey. Reviewers frequently mention the immaculate and comfortable vehicles, along with excellent communication before pickups, contributing to a seamless experience from start to finish. People feel safe and well-cared for, appreciating the attention to detail and the high standard of service provided.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, punctuality, and... See more

Staff

People report positive experiences with staff, consistently praising drivers for being professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the pleasure of Vincent picking my family up in the BMW i7. Very prompt in arrival and a smooth ride home. 5 stars and the customer service from Imperial Ride exceeded expectations. I had to chang... See more

Rated 5 out of 5 stars

I recently used the Imperial Ride to for a school run for my child. The driver was punctual, ensuring that my child was picked up and dropped off on time every day. The car was clean and well-maintain... See more

Company replied

Rated 5 out of 5 stars

Ali was a wonderful friendly careful professional driver and his car was immaculate and very comfortable. I felt safe and cared for and would highly recommend this company to anyone needing high quali... See more

Company replied

Rated 5 out of 5 stars

I have used Imperial Ride on multiple occasions to and from Heathrow and Gatwick. They have always provided a first class service, always on time, great communication before each pick up and very po... See more

Company replied


Company details

  1. Taxi service
  2. Transportation service

Written by the company

Imperial Ride is a London-based luxury chauffeur company providing reliable, discreet, and premium ground transportation in the UK and worldwide. We deliver seamless journeys for business, leisure, and special events, combining professional chauffeurs, an elite fleet, and transparent pricing. With a trusted global network covering over 60 cities, Imperial Ride serves executives, VIPs, and international travellers who value punctuality, privacy, and comfort. Our easy online booking, 24/7 availability, and consistent service standards ensure every journey is smooth from start to finish. Imperial Ride. Luxury travel, done properly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

422 reviews

5-star
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1-star

No history of asking for reviews

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4.9

All reviews

(422)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I hired a chauffeur driven wedding car…

I hired a chauffeur driven wedding car from Imperial Ride. The booking was nice ans straight forward over the phone and the operator was very helpful. On the day, the car was perfect, very clean and the driver was very curteous.

1 November 2021
Rated 5 out of 5 stars

First Class Service … imperial ride

I found imperial ride on google as wanted a luxury car service to the airport. The booking was smooth and efficient, friendly drivers and car quality was excellent. Highly recommend.

28 October 2021
Rated 5 out of 5 stars

The ride was excellently smooth

The ride was excellently smooth, the luxury Merc vehicle was smart. Our driver, Nuri was very polite, helpful, professional and smartly dressed. I would recommend Imperial Ride to anyone willing to experience an extremely reliable, luxurious and problem free ride.

12 October 2021
Rated 5 out of 5 stars

Short notice booking - perfect outcome

After another driver pulled out because he had been 'pinged', at short notice I needed a car with driver to carry four people and some photographic equipment on a Sunday, the day of the London Marathon, to visit a sequence of charity events in Westminster.

The booking service was easy. The person setting up the drive was flexible, adaptable and engaged throughout the process.

Even better, the driver, Abdul, was brilliant. He was charming, nothing flustered him, he couldn't have been more helpful and he was solicitous for our every need. He was also very smartly turned out.

I strongly recommend this company.

7 October 2021
Rated 5 out of 5 stars

Very happy customer

Having been let down by another company last minute- imperial ride came to the rescue my only regret is that I didn’t just book them in the first place. Imperial ride provided a great service from start to finish- the driver was very polite, punctual and attentive. Will definitely use this company again.

5 October 2021
Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish ! Needed a chauffeur within an hour not only did Ronny get me a competitive price but Amir my driver was brilliant .. professional & courteous ! Ronny will get the job done very professional & polite Definitely be using Imperial Ride again !

21 August 2021
Rated 5 out of 5 stars

Faultless

Faultless. Driver was simply amazing on our special wedding day, and reasonably priced too. I would highly recommend Imperial Ride

21 August 2021
Rated 5 out of 5 stars

Professional driver, excellent customer support

I recently booked my first ride with Imperial Ride in the Rolls Royce Phantom for my family and teen. The customer support was superb, and every question I threw at them, they answered! Our driver, Farooq, was extremely professional, and although he couldn't park directly outside our house, I received a call shortly explaining where he was parked. The drive went very smoothly without any delays, and I got the destination in a quicker time than I thought! Don't look anywhere else to book your chauffeur for any special occasion!

17 August 2021
Rated 5 out of 5 stars

Wedding

Great service turned up promptly arrived on time. Great service for my daughters wedding

16 August 2021
Imperial Ride logo

Reply from Imperial Ride

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Kind regards,
Imperial Ride

Rated 5 out of 5 stars

The service is great!!

The service is great!!! Thank you for taking good care of my family from airport to home!

14 August 2021
Imperial Ride logo

Reply from Imperial Ride

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Kind regards,
Imperial Ride

Rated 4 out of 5 stars

Our experience with imperial ride has been great!

Our experience with imperial ride has been great.

We booked them to take our parents to The Savoy hotel in London for their wedding anniversary. The driver was so polite and lovely. There was traffic so the driver did arrive 45 minutes late and we was told that they would allow for traffic so this was slightly annoying but mum and dad were unaware so this didn’t affect their experience.

Would definitely recommend and would use again!

12 August 2021

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