4 weeks after Shell Oil physical cards were deactivated, physical Imprint cards not received- despite much effort and exasperation. What a way to support long time Shell customers! Low IQ-AI with c... See more
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Review summary
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Would give them zero if I could Never received card - online customer service useless DO not have time to sit on hold for hours Cannot even cancel account without contacting their non exi... See more
The transition from Citibank required changing our autopay setup. Speaking with an Imprint agent we explained that the payment could be delayed by 2 or 3 days. The agent promised that if any interes... See more
I’m extremely disappointed with this service. I paid my bill through my bank’s BillPay on May 29th—well before the June 21st due date—and it still hasn’t posted. Despite that, I keep receiving pay... See more
1.1
Bad
195 reviews
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D rude customer service and removal of options to payo not get an imprint fetch credit…
Do not get an imprint fetch credit card. They have an option for banking and routing numbers and at the very bottom in big black letters. It says pay with debit or credit card, but it doesn't work and then it goes away when you try to pay it, it can stay away for days. And then when you call, they tell you can't help you, you need to go get a bank account and pay your bill. You bad person broken English rude? Do not get a fetch imprint credit card. They are scammers, they're horrible just to pay a little $7.51. It took 2 months after calling customer service after leaving messages. After calling every day for a week. Rude horrendously rude
14 November 2025
Unprompted review
Fraudulent Company
They took over my credit card, they botched the automatic payments twice and now they are charging thousands in penalties for their mistake. When I offered to continue making payments they wanted me to pay in full to remove the charges. What a scam!
6 January 2026
Unprompted review
Rewards don’t work and neither does customer service!
The only reason I got a crate and barrel credit card was for the rewards. Now that the c and b credit card is with Imprint, my $40 reward certificate is unusable. Spent 2 hours trying to get the problem fixed and it isn’t. Worst credit card by far!
24 December 2025
Unprompted review
They charged me $824 of deferred…
They charged me $824 of deferred interest because of a one day late payment. Promotional period extended till 5/27. Never mentions they will charge you all of your deferred interest on a late payment only states late fee of up to $35.
16 December 2025
Unprompted review
Unsympathetic
This was the only creditor that was unwilling to assist me with my Heb credit card payment during the government shutdown as a federal employee affected financially. Customer service representatives were extremely incompetent. Definitely not a customer based company.
18 October 2025
Unprompted review
I applied for the Booking.com credit…
I applied for the Booking.com credit card under my correct legal name, but the card arrived with my old name. Customer service required unnecessary documents instead of correcting their mistake. Very disappointing experience.
2 November 2025
Unprompted review
I had Turkish Airlines Miles and Smiles…
I had Turkish Airlines Miles and Smiles card with them, although, they offer various co-branded credit cards.
BAD Company - you want a card, go to a bank; these NY-based people don’t care for you or anyone but themselves.
They will pull a regular inquiry (HARD-pull!) on an account anniversary - something quite unheard of in the industry where normal banks would be alright with soft-pull for the same.
Not only they would do that (non-authorized) they won’t even bother to announce it.
AND, when you’d request a cancellation of their “product” they will first promise you “a pro-rate of annual fee” but will never do that AND will report you if you DARE not to pay in full.
BAD, bad company to go with — look for alternatives; you’ve been warned.
14 August 2025
Unprompted review
not a good company
company requires picture of ID and a selfie. No matter what I tried to do, it would not accept my valid ID
31 July 2024
Unprompted review
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