I have used this company for years. I have for the past couple of times just reorderd beverage and dinner napkins. Our logo has not changed and we liked the colors. This time the dinner napkins were a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was impressed with how quickly I received my order. Was alittle disappointed because they weren’t centered all the way
Super fast fulfillment of order. We late ordered koozies for 90 year old birthday party. Used a photo of her and her dog from her teens. Koozies were perfect, popular with the family and a complete su... See more
First time purchasing custom coozies and very happy. Picked imprint largely based on cost & turnaround time for our event. Ordered on a Wednesday eve and in-hand following Wednesday living in rural MN... See more
Company details
- Promotional products supplier
- Corporate gift supplier
- Gift shop
- Printed clothing store
- Promotional items
- Wedding souvenir shop
About Imprint
Written by the company
With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.
Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.
When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched.
Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.
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Contact info
14550 Beechnut St, 77083, Houston, United States
- 281-786-3764
- imprint.com
Trusted for Quality Custom Products
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service
Horrible customer service. I still do not have my order that I put a rush on May 15. I ordered these in plenty of time to have them before the conference started. I had to buy plain lanyards at Office Depot due to imprints stupidity.
26 May 2026
Reply from Imprint
Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.
Great product, but arrived late.
My order didn't ship until AFTER the expected delivery date. I paid a hefty price to have the order expedited, and in fact, went with Imprint over other companies based on their quoted shipping timeframe. At the end of the day, the signs were beautiful, but do be weary of their estimated shipping timeframes.
15 May 2026
Unprompted review
Reply from Imprint
Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.
Imprint team provided excellent service and product.
Imprint team worked to adjust my artwork colors exactly like I need them to be. My artwork was very detailed and all the details showed on my t-shirt. Good trun around time from proof approval to delivery.
28 May 2025
Unprompted review
Great quality, great price point
We ordered full color lawn signs Both the quality and price point were excellent. The signs survived a week of rain without any sign of wear. Would recommend and order again from Imprint. Why 4 star and not 5? The order was slightly delayed from original delivery estimate.
13 May 2026
Unprompted review
Communication was great as well as the…
Communication was great as well as the turn around. Would use them again
15 May 2026
Order arrived very fast
Order arrived very fast. And also customer service was great. I called them with a question after placing order and they looked over the order and found I had the wrong address on there.
21 May 2026
Easy to use templates
I was designing cookies for a family reunion. There were several templates that gave me ideas to customize my own.
22 May 2026
Quick and high quality!
22 April 2026
Excellent design and customer service
Excellent design and customer service. Great quality product and on time delivery.
16 May 2026
MISPRINT.?
WELL, WELL, WELL.
It SEEMS as if IMPRINT has a MISPRINT.
ON HIS DAD HATS,
IT STATES THAT YOU CAN BUY ONE HAT FOR 99 CENTS.
All the quantities above that seem to have their correct price.
Hmmm I think I'll just buy one hat a hundred times! 😃
25 May 2026
Unprompted review
Reply from Imprint
Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.
Fast and quality
3 May 2026
Unprompted review
It's okay, really
I just have to put aside that the estimated delivery date is a fiction. As long as I have no time pressure for your product it works fine.
11 May 2026
Unprompted review
They made mistake & claimed we were at fault
We ordered two different signs, they sent two of the same one and claimed it was our fault and wouldn't correct their mistake. We paid extra money for transaction to be done in US and our customer service was all out of the country. Will not do business with again!
14 May 2026
Unprompted review
Reply from Imprint
Hello, we sincerely apologize for unable to meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. Customer satisfaction is important to us, and we regret that your experience left you disappointed. We take all feedback seriously and will review the concerns raised in your review internally. Thank you for bringing this matter to our attention. Best Regards.
Good service, good product, good price
Customer service was great - I had questions about artwork and pricing, they were very helpful. Product arrived on time. Will use again!
11 May 2026
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