Just had to write a review for this company. What an excellent installation that has left us warm and cosy. There are a lot of people to thank, Shane, Luke, Danielle and Jess for completion of paperwo... See more
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Review summary
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Reviews shaping this summary
When our 35 year old gas boiler needed replacing I contacted Improveasy. From the first phone call all the staff were helpful and informative. Both Shane and Kevin undertook their surveys in a frien... See more
Company replied
Improve Easy have installed a new boiler for my elderly Mom under the government scheme. They are very friendly & helpful with any questions you have. They kept us informed from booking in to the day... See more
Company replied
I qualified for the ECO scheme and, from the first assessors who peeped into my boiler cupboard and said, “Yep, that’s twenty years old,” to the folks who kept me up to date with progress over the p... See more
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Company details
Written by the company
Making homes warmer, greener, and more cost-effective since 2011. From solar panels to heat pumps, with funding options and a full 360° service, Improveasy makes energy upgrades simple.
Contact info
Improveasy Ltd Station House, Stamford New Rd Altrincham, WA14 1EP, WA14 1EP, Altrincham, United Kingdom
- 0800 024 8505
- marketing@improveasy.com
- improveasy.com
4.3
Excellent
488 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service !
23 September 2021
Unprompted review
Good Service
Good service very pleased with the work carried out. It was completed quickly and without any delays or mess.
23 September 2021
Unprompted review
Expertly carried out installation
The boiler installation was carried out quickly and expertly done all mess was tidied up and the use of the boiler was explained clearly.
The engineer was polite on time and a credit to the company.
23 September 2021
Unprompted review
Very pleased
Dean who fitted my new boiler did a great job.
Very pleased with the result, everything clean and tight. Quick response to my emails and phone calls from the office
22 September 2021
Unprompted review
Really easy process and a great quality…
Really easy process and a great quality end product and install. Very happy.
18 September 2021
Unprompted review
Dean who fitted my new boiler went…
Dean who fitted my new boiler went above & beyond what was asked of him. The new boiler gave more pressure which, was needed, but the pressure was too much for the rubbish joints that had been put in when, the house was built. About 9 joints popped, causing me to paddle in the kitchen the morning after the new boiler was installed. Despite the issues with the joints not being Deans fault, he came back 2 days extra without pay to replace the joints that had popped. Dean came a long way too, from Manchester to Near Goole in Yorkshire, he’s a star.
15 September 2021
Unprompted review
I had new boiler fitted I think they…
I had new boiler fitted I think they were so good the job was done in about 3 hours perfect job done no complaints at all very happy with your help and support appreciated thank you for your support in this matter
11 September 2021
Unprompted review
New boiler installed by a pair of
New boiler installed by a pair of
polite efficient and professionals
10 September 2021
Unprompted review
Reply from The Improveasy Group
Thanks Des,
We really appreciate your feedback and so glad to hear everything went well.
If you or any of your friends and family would benefit from our services in the future please don't hesitate to get in touch. Remember that anyone you recommend to us that then completes their install earns you £50 cashback through our rewards scheme.
Really impressed with this company
Really impressed with this company. Having had a total disaster with previous installers (simple heating services ) elite were a breath of fresh air.
They turned up when they were supposed to, kept me informed as to what was happening, phoned me up afterwards to check I was happy with the install.
The actual install was done by Mike, really nice guy, very knowledgeable about the install and work that was needed to be done .
All in all I would highly recommend this company.
3 September 2021
Unprompted review
Reply from The Improveasy Group
Thanks Tim,
This is great to hear, we aim to provide a 5* service for our customers and make the whole process as easy as possible.
We will pass your feedback onto Mike and remember that if you do go onto to recommend us to others in the future, when their install completes you will receive £50 cashback as part of our recommend a friend scheme.
Excellent service
The experience from enquiring about a new boiler for my mother, right through to installation was first class. Everyone was friendly and professional on the phone, email and the installers.
3 September 2021
Unprompted review
Reply from The Improveasy Group
Hi Nigel,
Thank you so much for taking the time to post a reply.
We are super pleased everything went well for your mothers install. We recognise how important is to have peace of mind for our loved ones, especially to know they are warm and cosy. Glad to have helped.
Don't forget we offer a £50 recommend a friend scheme, that pays you cashback for anyone you recommend to us that completes and install.
Simply get in touch if there is anyone you wish to recommend.
I was really impressed with the young…
I was really impressed with the young lad that came to install our boiler , he explained everything he would be doing , and was very thorough, he also went through how to boiler worked and explained how to programme , or use manually , also left his mobile in case if anything we were unsure of, . Would definitely recommend your company to anyone Thanks again
2 September 2021
Unprompted review
Reply from The Improveasy Group
Thank you Jean
This is great to hear, we are so pleased you are happy with everything and appreciate you taking time to post your feedback.
If you do recommend us in the future, make sure we are aware of it, this is so when your recommendation completes their install we can pay you £50 cashback as part of our reward scheme.
Thanks again
Boiler fitters
Excellent service. Kept in contact with me throughout, informed me of their arrival time, good workmanship. Explained to my elderly mother how the boiler works and remained patient with her when she asked about the same thing over again. Cleaned and tidied up after they had finished. Would recommend this company.
31 August 2021
Unprompted review
Reply from The Improveasy Group
Ahh this is lovely feedback, we really try to take care of our elderly customers as we know it can be such a big change for them, we are glad our engineers took the time your mother needed.
Thanks for the recommendation, if you do pass our details on to friends and family make sure you contact us to let us know you have recommended them, as when their install completes you get £50 cashback.
Reply from The Improveasy Group
Thanks Andree
We are happy you are pleased.
Do remember we operate a recommend a friend scheme, that pays out £50 cashback if you recommend someone to us that completes an install.
Polite, prompt and efficient
Each person that I have had contact with was very polite and efficient: the engineer, the surveyor and the administrators. I have no hesitation in recommending this company if you need work on your boiler or a new one installed.
31 August 2021
Unprompted review
Reply from The Improveasy Group
Hi Judith
We are really pleased to hear this, thank you taking the time to write a review. Thanks for the recommendation, if you do want to put anyone in touch with us we would be very happy to look after them too. The bonus is that once their install completes we pay you £50 cashback.
Thanks again.
Took two visits to sort out couple of…
Took two visits to sort out couple of problems but all good in the end very pleased with new boiler glad I found this grant scheme has made us able to afford a new boiler thankyou
28 August 2021
Unprompted review
Reply from The Improveasy Group
Hi Bryan
Yes the grant scheme is very beneficial in helping people improve their homes, we are glad it has helped.
Also pleased to hear that any issues have been rectified, we aim to provide a 5 star service but sometimes we know boiler installations can throw off problems and we try to get them sorted as swiftly as possible. We are pleased it has all worked out well.
Time for 25+year old boiler to go
Had a total boiler system change getting rid of the Emerson heater and now having hot water 24/7! Big job which took over 12 hours but Dean and Chris are so hardworking and conscientious that they wouldn’t leave till everything was 100%. They are a credit to their profession and can’t recommend enough.
26 August 2021
Unprompted review
Reply from The Improveasy Group
This is lovely feedback for Dean and Chris, we will be sure to pass it on to them and we are really pleased that everything is working well for you, we know what a big transition that is.
Thanks for leaving a review, we are always here for any further needs, or if you do go on to recommend a friend to us we would be very happy to look after them too. There's also £50 cashback for you if anyone you recommend completes their install.
Highly recommend this company
Highly recommend this company. Very efficient and the engineer Dean was very knowledgable and did a great job.Sorted out any problems we had for which we were so appreciative. Well done!
26 August 2021
Unprompted review
Reply from The Improveasy Group
This is great Margaret,
We are glad to hear everything is sorted for you. Boiler installations don't always go smoothly and so we aim to rectify any issues as quickly and efficiently as possible.
Dean is very experienced and a valued member of our team, we will pass on your feedback to him.
Don't forget that if you go on to recommend us to anyone else, you can benefit from £50 cashback once their install is complete.
Highly recommend
We had our boiler replaced with Elite Energy. Great service, good communication throughout. Engineers were great.
26 August 2021
Unprompted review
Reply from The Improveasy Group
Hi Pankaj,
Thank you for leaving a review, we really appreciate our customers feedback.
We are always here to help for any of your future needs and for anyone you recommend to us too. Our reward scheme pays you £50 cashback when any recommendations complete an install and we are always at the other end of the phone for support.
Fantastic Service Highly Recommended
I cannot recommend this company high enough. Great service & the installer was absolutely fantastic. I am a very happy customer
11 August 2021
Unprompted review
Reply from The Improveasy Group
Hi Mark
Thank you for posting a review, we are super pleased to hear that everything went well for you and you are happy with our service.
Just a little reminder that if you do recommend us to other people, there's a reward in it for you too. For any recommendations you make that complete an install, we pay you £50 cash back. It's really simple, just contact us with both your details and we will take care of the rest.
Boiler Replacement
The Boiler was fitted by Joe and his son Cameron ,they were on time and
We're very polite and friendly.
They did a brilliant job and left the house cleaner than when they arrived.
Would highly recommend the company,let down slightly by non arrival of surveyor due to mix up of paperwork.
10 August 2021
Unprompted review
Reply from The Improveasy Group
Hi Colin,
Thank you for your feedback, we are sorry there was a mix up with the surveyor.
It's great to hear that your install team delivered the 5 star experience we aim to provide and even better that your home was left sparkling.
We hope you enjoy the benefits of the improvements made, remember if you know anyone that also wants to improve their energy performance, please contact us with their details. Once their install is complete, we will pay you £50 cash back to say thank you.
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