ImprovMX Reviews 135

Reply from ImprovMX

Dec 12, 2023

Thank you for sharing your experience and feedback.

We're sorry to hear about the issue with the email from your insurance company not being delivered. While we maintain an uptime of 99.9%, we understand that even the smallest chance of disruption can be a concern, especially when it happens so soon after you've started using our service.

It is unusual for emails from entities like insurance companies to go undelivered, and the problem could stem from various factors, including potential rejection by the destination email server. Investigating these issues is important to us. However, please be aware that our logs are kept for a maximum of 7 days for privacy reasons, which might present some challenges in troubleshooting if the issue was identified after this timeframe. Nonetheless, we are committed to understanding and addressing your concerns as best as we can.

We encourage you to contact us directly with any available details about this incident. Our objective is to determine the cause and enhance your experience with our service. We take your satisfaction seriously and are here to assist.

Thank you for choosing ImprovMX. We appreciate your understanding as we navigate this situation together.

Reply from ImprovMX

Oct 23, 2023

Thank you for taking the time to leave us a review! We’re thrilled to hear that you find our user interface clean, straightforward, and intuitive. Our team puts a lot of effort into making sure the UX meets the needs of our users.

Regarding pricing, we aim to strike a balance between offering a high-quality, feature-rich service and maintaining a sustainable business model. Our pricing helps us continue to add new features and ensure we can stick around for the long term - something we’ve been doing since 2013.

Your feedback is invaluable to us, and we’ll certainly keep it in mind as we continue to evolve our service offerings. Thanks again for your thoughtful review!

Reply from ImprovMX

Updated Sep 18, 2023

Thank you for leaving a review.

We noticed that your account, which was created just over a week ago, unfortunately engaged in activities that violate our Terms of Service. It's important to note that the issues you faced with our service were directly related to the inappropriate manner in which the service was being used, going against our policy that prohibits utilising ImprovMX for bypassing third-party service's email verifications through means such as creating profiles at a large scale.

As a result, to maintain the integrity and reliability of our service for all users, we had to enforce our terms which led to the suspension of your account.

We are committed to assisting all our users in leveraging our services legitimately and within the guidelines stipulated in our Terms of Service. We encourage you to reach out to our support team should you wish to discuss this matter further and to understand the appropriate and permissible use of our service.

Thank you for your understanding.

Reply from ImprovMX

Sep 12, 2023

Thank you for sharing your feedback, and we appreciate your kind words about the easy setup process.

We noticed your concern about the mail forwarding time, and we immediately reached out to assist you but have not yet heard back. We are here to help and eager to resolve any issues you are facing.

For transparency, our live metrics show that we, on average, forward an email in under 5 seconds, with our segment of the process taking only about one second. The remaining time is often on the email provider's end. You can find these metrics and more details on our website at https://improvmx.com.

We value your business and are committed to providing you with fast and efficient service. We hope to have the opportunity to address and resolve your concerns promptly. Thank you for choosing ImprovMX.