Inateck Reviews 14

Purchased a USB hard disk enclosure directly from Inateck. However in their product specifications, they "forgot" to state that this particular product did not support TRIM (i.e. a crucial functionality to prevent wear down of SSD disks). I followed up with them after discovering this, and after my disk was already worn down significantly, hoping that they would send me an updated device firmware to fix this. However, not only they refused to provide me a firmware update, but they directed me to buy another product of theirs, with a "generous" 10% discount (!!!) And all this of course without acknowledging their "mistake" to omit lack of TRIM support in the original product specifications. This is not how a company should treat its customers.

I ordered a "garment" rack. When I finally got my son to come and put it together for me, he started and one part was broken off---I got ahold of the company and chatted back and forth with Isa, she was EXTREMELY nice and so helpful!! I not only received the part that was broken, I received a whole new rack---No complaints here about Inatec!!

Ordered a laptop sleeve (Edgekeeper) and a USB-C hub. The hub is working great, and the sleeve is nice but the small accessory pouch that comes with the sleeve was missing. I contacted customer support which was extremely helpful and accommodating.

Product description of barcode scanner BS02001 was misleading. Product does not work with a non-german computer, i.e., with a Swiss keyboard. Customer service was not very helpful and product is now useless. Not a happy customer.

Bottom line : do not buy product if your computer is not linked with a German keyboard.

I purchased a USB C charger a couple years back which works great. Now I'm moving from the UK to the EU but had lost my EU plug for the charger so I contacted customer support. They were super helpful and agreed to send me a replacement plug with zero hassle!