As you know, asking for debt assistance is embarrassing and personally stressful. The staff I have had the pleasure of talking to did everything right when helping me. They were kind, patient and und... See more
Company replied
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See what reviewers are saying
Over all it is a good service. I have have a few issues with your company. Had one of my accounts that was consolidated get took it off the program and wasn’t picked up for several months. And most re... See more
Company replied
They held my hand thru the process, and reduced high interest cards to 6.9% interest, set easy to afford monthly pmts and were available by phone, offered classes and education articles for sound fina... See more
Company replied
I am halfway through a 4- year debt management plan. Insight made it easy to enroll by dealing with creditors. The awfulness of large debt eased from fear, panic, and shame into a steady, doable lean... See more
Company details
Written by the company
Debt Relief Solutions: Nonprofit Credit Counseling, Debt Management and Debt Consolidation. Helping Millions Become Debt Free Since 1997.
Contact info
5750 Major Blvd, Suite 300, 32819, Orlando, United States
- (800) 565-8953
- contact-us@incharge.org
- incharge.org
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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💙💙💙💙💙💙💙💙💙💙
1 August 2024
Excellent professional service
They helped me out when I needed to lower my payments and had all the tools necessary. They had relationships with all my creditors and were able to work with them seamlessly.
2 August 2024
Outstanding Service and Support
Outstanding Service and Support! Detail information updates and starting the process with the Customer Service Representative was Great.
Roosevelt
30 July 2024
The team here at In Charge is always on top of my plan.stay on top…
The team here at In Charge stay on top of getting me free from my credit card debits and give me good advice my I maybe late or have an emergency that I must miss a month of making my monthly commitment.
29 July 2024
Encouraging staff
The staff is always very respectful. Make sure I resolve any issues or questions. So far it’s been a wonderful experience and relief as time goes and getting out of debt.
15 July 2024
I had several debts that I submitted…
I had several debts that I submitted but some were not paid and sent to collections. There also needs to be better communication besides on the website when you log in to your account. I would think you could negotiate with creditors to bring down the amount of debt like other companies. This company seems to work for the creditors, not the people trying to get out of debt. I wish I would have done more research before I agreed to use this company. I am only trying with this company to finish out what debt they kept.
27 July 2024
Reply from InCharge Debt Solutions
Thank you for taking the time to submit your review. We're very sorry to hear about your concerns. We conducted further research and attempted to reach you to provide more details but were only able to leave a voice message. We encourage you to call us back at the number provided in the message. Additionally, we will be sending you an email with the details of our research.
Thank you for your understanding, and we look forward to resolving this matter with you.
Sincerely,
InCharge Debt Solutions
InCharge Debt Solutions continues to…
InCharge Debt Solutions continues to work on paying off our credit card debt. We are half way in paying them off.
28 July 2024
It was truly a help in this crisis
It was truly a help in this crisis. It didn’t seem as If it took as long to pay off my credit card debt at all!
24 July 2024
Reliable Service
Incharge customer service is always kind, thorough, and they all go the extra mile - I've had a great experience so far.
24 July 2024
Great program
They make everything very easy and they explained step by step. It’s works if your willing to do your part
23 July 2024
I've been with InCharge Debt Solutions…
I've been with InCharge Debt Solutions for a few years now and have yet to have a bad experience. I do wish they were a bit more engaging, though. It's easy to forget when to check your account and make updates as needed. This isn't a bad thing at all! I can go MONTHS without worrying about looking at my account, but I would love a reminder every 3 months to update the accounts on my profile.
14 July 2024
THE STAFF IS VERY KNOWLEDGEABLE AND…
THE STAFF IS VERY KNOWLEDGEABLE AND FRIENDLY. NO HIDDEN FEES , VERY TRUSTWORTHY.
10 July 2024
let's see
the inital call was good but when my account changed hands I should have been told
5 July 2024
You have helped me pay back my debt to…
You have helped me pay back my debt to credit card companies. But you don’t stay in touch with me as often as I would like.
4 July 2024
Everything is going smoothly with my…
Everything is going smoothly with my relationship with InCharge! I am grateful!
3 July 2024
They have been extremely helpful when I…
They have been extremely helpful when I needed to change my payment date.
28 June 2024
Great customer service
Great customer service, provides consistent account updates. Very satisfied with this company.
13 June 2024
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